When we first bought our home some years ago, we were messed up with our billsPlaza customer service team have been very helpfulThey worked things out straight away when we called themWe are very pleased with their professional serviceWe just did refinance with Plaza again and we are completely happy with their fast processWe can say that Plaza have a well-trained team in Sacramento
bought house with estimated taxes of twice a year to give me payment monthlyAuto payment first month fine, second month over withdrawnI called stopped auto payments, I also asked whyI was told taxes raised, I went to my court house and taxes was actually a year so every months! I called Plaza they asked to email and fax info to themMy local courthouse email and faxed info to them, Plaza verified they obtained them I was then notified to mail this complaint to resource departmentI not only mailed them a copy, my local courthouse mailed them a copy! The next month even more money was taken out of my account when payments were suppose to be stopped, and every month I speak with a supervisor and supposedly get auto payments stop, and resend my tax info and we are now months into this and they are not stopping auto payments and nor have they returned my money to me nor reduced my house paymentNow, not only did my taxes never raise, they ended up b
I currently pay PMI on my house because when I purchased my house, my downpayment was less than 20%
I called up Plaza Home Mortgage to remove the PMI since I recently reappraised my home and it meets the 20% equity threshold
Plaza Home Mortgage is refusing to remove the PMI costing me over $a month when I legally should not be required to pay since my home loan is less then 78% of the appraised market value and I have made all my mortgage payments on time
Customer service is the last thing this company cares about Plaza mortgage believes that customer is always Wrong! Their new website has been a disaster My login does gets disabled every month and I spend time with their phone support to fix the issueI gave up now and went back mailing my checks
AWFUL! We were offered a day relief of mortgage after the hurricane We were told that the days worth of mortgage would be added to the principal at no penalty as it accrued We were specifically told there would be NO late payments, NO change to the terms of our agreement, and NO fees or penalties We were relieved at the time, as I had missed work, and we had some repairs on the home that were needed After the days we continued to pay on time or early, and out of nowhere we get notice we are days past due!! We called to handle the "misunderstanding", and were told it was a mistake in the billing, and that they knew we weren't late, and not to worry A few months later we get a letter stating our mortgage will go up over every month and that if we didn't go through the appeal process, they would assume we agreed to this change After we appealed, we were threatened that we will owe approximately FIFTY THOUSAND in fees ADDITIONAL over the course of the loan (the days was 5,610.45) if we don't pay right away How do they go from demanding 5,back that they promised would go towards the balance to FIFTY THOUSAND dollars??? Ummmmm, no DO NOT USE PLAZA HOME MORTGAGE!!!!!!!!!!!!!!!!!!!
The Plaza Home Mortgage branch in Sacramento is the best in fast and flexible underwriting, professional team work and fast processLove the way they work!
After retiring from the Army, as a 1SG, I started a contracting business I completed many many 203K jobs, I finished one for this mortgage company and they have done nothing but stall payment Job completed on 5/and inspection ordered Never inspected until 6/ On 6/they stated payment would not be till 6/ Contract states NET DUE DAYS Strongly recommend not doing business with this company that receives their funds from federal dollars
Recently Plaza Mortgage has sold my mortgage to another companyI have contacted Plaza Mortgage times via their online "secure chat" and made numerous phone calls in an attempt to get information from them about my new loan agencyI have now missed a payment because Plaza has still not gotten back with me or even responded to my requests for even just the name of the company that now holds my mortgage
Last July, Plaza assumed the mortgage on a new home which was initially contracted with another company On 13th May I bound an insurance policy with a new company as my current company did not fit my needs On or just after that date, the new company submitted a copy of the policy to Plaza On 27th June, the date that the policy took effect, Plaza informed me that they had no record of a current insurance policy They asked that I mail or fax a copy of the policy to their Fort Worth PO box despite the fact that a copy was sent six weeks prior I sent a copy the next day In early July I noted an escrow payment was made to *** Insurance which to my knowledge is not associated with *** Insurance I notified Plaza of this and again they requested yet another copy of my policy This time I sent it via e-mail attachment and USPS In early August Plaza notified me that their check was returned by *** Insurance apparently because I have no policy with them I called *** w
Plaza Home Mortgage handles my mortgage for my house I purchased the house in July of The first months went by without issue I received notification from them about a year ago that my mortgage was dropping down over $a month I called them and asked why, they stated it was an over estimate of the escrow I asked for my account to be audited as I did not think it was correct, I wanted to know what was the reason for the drop in cost I was told that "everything is accounted for and it was an over estimate on their part"
Fast forward to the end of last month when I get notification from Plaza Home Mortgage that my escrow was short by $1, I was given the option to pay the $1,and have my mortgage go up $a month, or not pay the $1,and have my mortgage go up roughly $a month
I realized there was something wrong and feel I took the necessary steps to have them review my account I asked for an audit/review and was immediately informed that
I received a call yesterday that my property taxes for had not been paidI was in total shock since they are paid through my mortgageWhen I called Plaza they pretty much said it wasn't their fault and they were very defensiveThey aid it was under review and they would mail me when it was completedHorrible customer serviceI spoke with a supervisor named Brandy, ID# BJS
I have mortgages just recently sold to Plaza with the due date of 2/1/So I called them to find out how to schedule electronic payments as I have been doing on other mortgages for yearsThey gave me the website, plazahomemortgage.yourmortgageonline.com to registerWhen going to this site, I see they have invalid Certificates on their siteNo, I am not registering my bank account on a site with invalid CertificatesThis is not very professional and should be addressed immediatelyThey also have no live bodies to speak with over the weekend, even for such tech support issues
I just did a refinance home loan with Plaza Home Mortgage last weekTheir team are knowledgeable, very friendly, helpful and professionalThey gave me some credit for closing costs tooThanks Plaza Home Mortgage team for a very well-done job! My family are happy with their service and will definitely choose Plaza Home Mortgage again for our next transactions
When we first bought our home some years ago, we were messed up with our billsPlaza customer service team have been very helpfulThey worked things out straight away when we called themWe are very pleased with their professional serviceWe just did refinance with Plaza again and we are completely happy with their fast processWe can say that Plaza have a well-trained team in Sacramento
bought house with estimated taxes of twice a year to give me payment monthlyAuto payment first month fine, second month over withdrawnI called stopped auto payments, I also asked whyI was told taxes raised, I went to my court house and taxes was actually a year so every months! I called Plaza they asked to email and fax info to themMy local courthouse email and faxed info to them, Plaza verified they obtained them I was then notified to mail this complaint to resource departmentI not only mailed them a copy, my local courthouse mailed them a copy! The next month even more money was taken out of my account when payments were suppose to be stopped, and every month I speak with a supervisor and supposedly get auto payments stop, and resend my tax info and we are now months into this and they are not stopping auto payments and nor have they returned my money to me nor reduced my house paymentNow, not only did my taxes never raise, they ended up b
I currently pay PMI on my house because when I purchased my house, my downpayment was less than 20%
I called up Plaza Home Mortgage to remove the PMI since I recently reappraised my home and it meets the 20% equity threshold
Plaza Home Mortgage is refusing to remove the PMI costing me over $a month when I legally should not be required to pay since my home loan is less then 78% of the appraised market value and I have made all my mortgage payments on time
Customer service is the last thing this company cares about Plaza mortgage believes that customer is always Wrong! Their new website has been a disaster My login does gets disabled every month and I spend time with their phone support to fix the issueI gave up now and went back mailing my checks
AWFUL! We were offered a day relief of mortgage after the hurricane We were told that the days worth of mortgage would be added to the principal at no penalty as it accrued We were specifically told there would be NO late payments, NO change to the terms of our agreement, and NO fees or penalties We were relieved at the time, as I had missed work, and we had some repairs on the home that were needed After the days we continued to pay on time or early, and out of nowhere we get notice we are days past due!! We called to handle the "misunderstanding", and were told it was a mistake in the billing, and that they knew we weren't late, and not to worry A few months later we get a letter stating our mortgage will go up over every month and that if we didn't go through the appeal process, they would assume we agreed to this change After we appealed, we were threatened that we will owe approximately FIFTY THOUSAND in fees ADDITIONAL over the course of the loan (the days was 5,610.45) if we don't pay right away How do they go from demanding 5,back that they promised would go towards the balance to FIFTY THOUSAND dollars??? Ummmmm, no DO NOT USE PLAZA HOME MORTGAGE!!!!!!!!!!!!!!!!!!!
The Plaza Home Mortgage branch in Sacramento is the best in fast and flexible underwriting, professional team work and fast processLove the way they work!
After retiring from the Army, as a 1SG, I started a contracting business I completed many many 203K jobs, I finished one for this mortgage company and they have done nothing but stall payment Job completed on 5/and inspection ordered Never inspected until 6/ On 6/they stated payment would not be till 6/ Contract states NET DUE DAYS Strongly recommend not doing business with this company that receives their funds from federal dollars
Recently Plaza Mortgage has sold my mortgage to another companyI have contacted Plaza Mortgage times via their online "secure chat" and made numerous phone calls in an attempt to get information from them about my new loan agencyI have now missed a payment because Plaza has still not gotten back with me or even responded to my requests for even just the name of the company that now holds my mortgage
Very knowledgeable company to work with, and ive been in the business over yrs!
Last July, Plaza assumed the mortgage on a new home which was initially contracted with another company On 13th May I bound an insurance policy with a new company as my current company did not fit my needs On or just after that date, the new company submitted a copy of the policy to Plaza On 27th June, the date that the policy took effect, Plaza informed me that they had no record of a current insurance policy They asked that I mail or fax a copy of the policy to their Fort Worth PO box despite the fact that a copy was sent six weeks prior I sent a copy the next day In early July I noted an escrow payment was made to *** Insurance which to my knowledge is not associated with *** Insurance I notified Plaza of this and again they requested yet another copy of my policy This time I sent it via e-mail attachment and USPS In early August Plaza notified me that their check was returned by *** Insurance apparently because I have no policy with them I called *** w
Plaza Home Mortgage handles my mortgage for my house I purchased the house in July of The first months went by without issue I received notification from them about a year ago that my mortgage was dropping down over $a month I called them and asked why, they stated it was an over estimate of the escrow I asked for my account to be audited as I did not think it was correct, I wanted to know what was the reason for the drop in cost I was told that "everything is accounted for and it was an over estimate on their part"
Fast forward to the end of last month when I get notification from Plaza Home Mortgage that my escrow was short by $1, I was given the option to pay the $1,and have my mortgage go up $a month, or not pay the $1,and have my mortgage go up roughly $a month
I realized there was something wrong and feel I took the necessary steps to have them review my account I asked for an audit/review and was immediately informed that
I received a call yesterday that my property taxes for had not been paidI was in total shock since they are paid through my mortgageWhen I called Plaza they pretty much said it wasn't their fault and they were very defensiveThey aid it was under review and they would mail me when it was completedHorrible customer serviceI spoke with a supervisor named Brandy, ID# BJS
I have mortgages just recently sold to Plaza with the due date of 2/1/So I called them to find out how to schedule electronic payments as I have been doing on other mortgages for yearsThey gave me the website, plazahomemortgage.yourmortgageonline.com to registerWhen going to this site, I see they have invalid Certificates on their siteNo, I am not registering my bank account on a site with invalid CertificatesThis is not very professional and should be addressed immediatelyThey also have no live bodies to speak with over the weekend, even for such tech support issues
I just did a refinance home loan with Plaza Home Mortgage last weekTheir team are knowledgeable, very friendly, helpful and professionalThey gave me some credit for closing costs tooThanks Plaza Home Mortgage team for a very well-done job! My family are happy with their service and will definitely choose Plaza Home Mortgage again for our next transactions