Our return policy is clear: “We accept returns only on new and unused merchandise." In this case the customer claimed that it was new, however, when we received the product, it was clear that product had been attempted to be installed, and the mounting tab was cracked. Furthermore, it appeared as if...
it was taken apart and reassembled incorrectly. All of our products are inspected prior to shipment and when we receive them from the manufacturer. We communicated all of this to the customer on June 27. He advised us on June 30 that he wanted the carburetor back, as such, we shipped it back to him at our expense. While this is a clear violation of our return policy, as a courtesy we would be willing to offer you a refund of half of the purchase price totaling $59.98. Please let us know how you would like to proceed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Our return policy is clear: “We accept returns only on new and unused merchandise." In this case the customer claimed that it was new, however, when we received the product, it was clear that product had been attempted to be installed, and the mounting tab was cracked. Furthermore, it appeared as if...
it was taken apart and reassembled incorrectly. All of our products are inspected prior to shipment and when we receive them from the manufacturer. We communicated all of this to the customer on June 27. He advised us on June 30 that he wanted the carburetor back, as such, we shipped it back to him at our expense. While this is a clear violation of our return policy, as a courtesy we would be willing to offer you a refund of half of the purchase price totaling $59.98. Please let us know how you would like to proceed.