Low Price Auto Sales Reviews (%countItem)
Low Price Auto Sales Rating
Address: 1622 Weston Rd, York, Ontario, Canada, M9N 1T9
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Purchase Date: Aug 10, 2018, 2015 *** (Black), VIN: WDDMH4E***XXXXXX. Safety Standards Certificate #XXXXXXXX completed Aug 11, 2018. Sales Rep: ***
Problem 1 (Aug 10, 2018): Windshield washer fluid- This safety issue was discovered within the first 12hrs of driving on the 401. Due to a lack of visibility, I tried using the washer fluid and absolutely nothing came out! This required pulling over on the 401, clearing the windshield for visibility, and having to find the nearest gas station to buy washer fluid and fill it up. This is item #8 on the back of the safety certificate which should have been checked before the mechanic signed off on its' completion.
Problem 2 (Aug 10, 2018): Empty gas tank- the gas tank was almost empty (~30km range) and was not filled upon pick-up. We were informed that they "didn't have time to do this", although we were told that we were provided $50 compensation.
Problem 3 (Aug 10-11, 2018): Attention/Collision Prevent Assist warning- This was deemed inoperable; was apparent when we test drove the vehicle and when we asked *** about this, he said it was turned off to avoid hitting other cars in the lot given the close proximity but that it would be fully functional upon pick-up. The next day when we picked up the car, the warning was still saying inoperable, and we immediately asked why. ***'s son and another male plugged the car into a computerized diagnostic system and spent 2-5 minutes trying to fix it - they were whispering so we could not hear what they were saying. The light was then turned off and we were told it was fixed. The next day, after driving a longer distance on the 401, the car went into an automatic shutdown/"limp" mode to prevent possible damage to the transmission and engine. It pulled the vehicle off to the shoulder forcing it to be turned off. The day prior we were told everything was fixed. *** has completed the correct inspection and diagnostic, and determined a sensor was actually bent and needed to be fixed, and reset the system.
Problem 4 (Aug 10, 2018): Brake inspection and replacement- *** said the brake light was on because the brake pads probably needed replacing. We were told that it could also include the sensor and we were reassured that all of this would be replaced and covered in the $590 fee with no additional costs. The brake warning light was still on when we picked up the vehicle and they said this was because of the sensor being adjusted and that we just needed to drive the vehicle for a longer drive (about 10km) and it should turn off. The light did not go off.
Problem 5 (Aug 10, 2018): Cosmetic damage- *** said that the scratches on the bumper and around the vehicle would be fixed prior to pick-up and would not be visible when we returned. This also wasn't done. We were told we could purchase a paint-pen from *** (at our own cost) which we reluctantly agreed to - not asking for compensation as we agreed to this, however, should be noted as an item that was said to be completed and wasn't. Front logo damage: unaware that the front silver *** Logo where a piece had been broken and glued back together.
Problem 6 (Sept 4, 2018): Low coolant/blocked hose, low pressure, coolant pump seized. Firstly, my mom was unable to make it home from work. She had to call and have the vehicle towed to the dealership after 10PM that night. As a result, she was left without a vehicle for 2 days as the dealership was closed when it was initially dropped off and they needed enough time to assess the issue and order the parts needed. Secondly, as *** was already made aware, we are not from the Toronto area. Driving over an hour and a half to have *** or his employees "look" at the vehicle was not an option. The vehicle would not start, had to be towed, and at this point needed the coolant pump replaced. Additionally, after all of these unfortunate events, I did not feel comfortable bringing the car back.
We paid $590 for a Safety Certification. The brake light warning was on and we were told that all brake work (likely the pads needed to be replaced and the safety fee would cover to replace the brake pads) and the sensor would be looked at and all would be fixed. Upon pick-up, we were told that the brake pads were not replaced, but that the sensor was fixed. We were also told upon pick up that the brake warning light (which was still on) would simply turn off. Unfortunately, this did not happen. I followed up with *** and it was agreed that I would take the car into *** to have looked at. They inspected and noted that it was an after market sensor that was damaged and then 'glued' back together. *** replaced this for us and charged us as this is not a warranty issue, rather likely defective from the work done to repair the damaged bumper. I also made *** aware of other issues we've had, including that the one fob given to us is not even for a B-class car. As noted in the invoice for the brake sensor, we asked *** to diagnose for us, and although they did not charge us for their time (which they could have), we are now short 1 fob which was agreed to upon purchasing this vehicle. We have emailed and spoke a few times to Low Price Auto owners (*** and ***) about our request for a refund of $590 for a safety that was not done and a replacement/ functional fob $641+tax (quote from *** for part and labour). However, we also agreed that compensation of $300 for the additional repair cost and partial compensation for our time and additional expenses would also make sense. It appears the mechanic they hired to complete the safety inspection, and to replace/fix the brake pads and brake pad wear sensor, collision prevent assist warning light, and other items did a very poor and incomplete job or not at all. This is a serious issue, and needs to be looked into. We paid $590 for a service we did not receive. We are out 1 of the 2 promised key fobs (fob will cost $724.33), and extra $300 compensation for additional repair costs and hassle. The requested refund amount totals to $1,614.33.
Good day in response to Mrs *** complaint at the time safety was done there were no lights present, When she called she stated there was a light present we advised her to take the car to *** dealer and we would cover the cost for what needed attention to which was for a sensor if there were any other issues at the time it was at *** and they would have fixed it ,as to the water pump it went after a few weeks of driving and no one not us nor *** could have known that was going to happen we apologized and tried to make it up to her but there was nothing we could offer her to please her the car was still under factory warranty that's why the car got a free tow and free repair as to her claim about a second key she has in her possession another customers key and didn't even return it and the *** key and the *** key don't even look alike we never promise or agree to give extra keys whatever the car comes with is what the customer gets we did offer her a amount as a act of good will which she declined I will forward her a cheque for the sensor that we agreeded to cover this Thursday in the amount 87.39 Thanks
(The consumer indicated he/she DID NOT accept the response from the business.)
We are very concerned with this response. It is inaccurate and dishonest. We never declined any amount of money, and we have emails as proof, requesting payment multiple times. We were NEVER asked to return a key fob that was given to us in attempt to pass off as the fob for our car. The collision prevent and brake issues were identified to *** prior to our purchase so he is fully aware if *** is not. *** agreed to replace the brake pads, sensor and any other issues discovered during the safety which we paid them $590 +tax. Upon pickup, *** confirmed the brakes, sensor and all safety items were fixed, despite the "brake warning light" still on. We told them we wanted this fixed before leaving, and after both *** and the mechanic consulted and whispered back and forth trying to resolve this issue, we were told this light will go off once the car is driven some distance. It didn't, and upon taking it in to *** after having a "limp mode" issue, we learned the brake sensor was previously broken and glued back together (we have the piece). *** was quite alarmed at this as they described it as *** work; an attempt at gluing back a broken aftermarket piece together. Within days of driving the car we were also forced to pull over at night on the 401 due to NO washer fluid (which was confirmed filled on safety) -this too is concerning. To charge $590 for a safety that wasn't done is *** - no brake work (except an attempt to glue sensor), no washer fluid, etc. We called and spoke with *** within the first few days of purchase about this. He was concerned as well and asked us to bring the car back or get it looked at by *** which we did and have previously described. We continue to request a refund for the safety that we paid for ($590+tax) and did not receive. We know that 2 fobs are not a requirement of purchase, as such, we specifically asked how many fobs would be included in the purchase price and both *** and *** told us 2 fobs - *** even went to check, and confirmed this. While provided 2 fobs, we were told upon pick up the one didn't work as it needed a battery (another expense at our cost). After paying for a battery and taking it into *** to diagnose, they confirmed it's not for our car. As such, we also asked for the one to our car or a replacement. *** can provide and invoice Low Price Auto sales directly. We realize mistakes can happen, unfortunately this is your mistake, and as such we are requesting you pay to have this replaced. The request to have this fob returned to you is a NEW request. We can turn this in to *** upon picking up our 2nd working fob.
As previously communicated in our last email: we accept your $300 offer for brake and water pump issues, and continue to request $590 refund (safety), and $724.33 (can be paid to ***) for a replacement/working 2nd fob.
My concern is not only the key fob, but the fact that the business and *** refuse to address the number of other issues/complaints we have had, in an attempt to draw attention to issues (like the fob) or to conceal the fact that they were negligent on their safety certificate and check, and mislead us as buyers numerous times. Additionally, I have documentation and proof that we have agreed to accept the payment of 300$ suggested by ***, in addition to the remainder of the costs owing ($1,314.33). We are still waiting to receive ANY payment from Low Price Auto.
Again, we paid $590 for a service we did not receive. We are out 1 of the 2 promised key fobs (fob will cost $724.33), and extra $300 compensation for additional repair costs and hassle. The requested refund amount totals to $1,614.33.
I purchased a 2014 ***-*** 4matic (VIN: ***) from this car dealer on August 14. 2017... which is also the problem date. He claimed the car had no damage and clean title, absolutely nothing wrong with the car. My boyfriend was driving the car home from the dealership and I was driving another car in front of him....thats when I noticed that the driver side (right) LED was not working which is also the right indicator light for that *** model. I called the dealership as soon as I got home and he said not to worry and he'll get us an appointment at a *** dealership right away. We did not hear back from him about the date and when we contacted him again he seemed agitated. We ended up making an appointment on our own. *** dealership concluded that the car had been hit/damaged in that area where the LED was not working and that the tire pressure was dangerously high which is why that sign came up on the car too.. We were furious because the cost of replacing that was quoted ~$1500.00. We immediately called Low Price Auto Sales and they said they will replace it. After weeks of constantly calling and asking when they are going to replace it and if it has even been ordered.. they finally got it at the end of December. We asked when we can come to get it installed and he said his mechanic is on vacation and wont be back till end of January.. we decided to go to their store anyways because at that point there was not trust left. Our doubt was right.. his mechanic was right there working. We told him we are going to leave the car there and he should fix it asap. It took them a couple days .. to replace the headlight. Ofcourse when we got there he said that it still doesn't work. He said its actually the module for the headlight that needs to be replaced and not the light. Now we are waiting for them to order the module. One thing to mention is that there is NO WAY the car could have passed safety if the indicator light was not working so there has to be other things that they tried taking a shortcut on. They took $29,500.00 (bank draft) from me and gave me a faulty car. Now even the sensors around the car stopped working AND the horn sounds like its not functioning properly.. The person's name is *** that we were dealing with.. and sometimes his son and wife.. Its a family owned business and the father son and wife are all in it together.
I want a complete refund at this point. I have been very patient and have gotten nowhere. They have not fixed any of the problems this car had Day 1 of getting it..