Re: ***
To whom it may concern;
After review of the patient concerns and request for re-bill of insurance and/or adjustment of amount; the following was found
Patient outstanding balance of $was an error on our part; this was a contractual adjustment that occurred after the
insurance was billed; this balance should have not been posted and billed to the patient. On behalf of Lovelace Health System; I do apologize. The patient balance is now at $and all adjustments have occurred in accordance to our contract with her insurance carrier. In addition; as patient was referred to a collection agency; we have verified that this balance was not reported on her credit. We have removed the account from the collection agency to ensure no more letters and/or calls would occur
If the pateint/customer finds any discrepancies to what actions have been outlined above, we ask that she please contact our business office customer service line and they will address immediately to ensure quick resolve
I do apologize once again for this oversight and am glad to report that we have corrected this error and will utilize this example of how our customer serivce team could have identified the error immediately and resovled this issue months prior to this escalation of dis-satisfaction
I hope you choose to continue to utilize Lovelace Health System moving forward and this billing error is not a reflection on the great care our facilities provide to our and your communities
Thank you for your time and patience while this opportunity was being researched and corrected
Sincerely;
*** ***
CBO Director Lovelace Health System
Re: ***
To whom it may concern;
After review of the patient concerns and request for re-bill of insurance and/or adjustment of amount; the following was found
Patient outstanding balance of $was an error on our part; this was a contractual adjustment that occurred after the
insurance was billed; this balance should have not been posted and billed to the patient. On behalf of Lovelace Health System; I do apologize. The patient balance is now at $and all adjustments have occurred in accordance to our contract with her insurance carrier. In addition; as patient was referred to a collection agency; we have verified that this balance was not reported on her credit. We have removed the account from the collection agency to ensure no more letters and/or calls would occur
If the pateint/customer finds any discrepancies to what actions have been outlined above, we ask that she please contact our business office customer service line and they will address immediately to ensure quick resolve
I do apologize once again for this oversight and am glad to report that we have corrected this error and will utilize this example of how our customer serivce team could have identified the error immediately and resovled this issue months prior to this escalation of dis-satisfaction
I hope you choose to continue to utilize Lovelace Health System moving forward and this billing error is not a reflection on the great care our facilities provide to our and your communities
Thank you for your time and patience while this opportunity was being researched and corrected
Sincerely;
*** ***
CBO Director Lovelace Health System