Initial Business Response /* (1000, 8, 2017/06/14) */
Contact Name and Title: *** *** Director
Contact Phone: XXX-XXX-XXXX
Contact Email: Blue Chip Drive, Michigan City, IN XXXXX
Thank you for your reservation at Blue Chip Casino We are sorry to hear of the hardships your family has
gone through over the last few months I do see that the reservation was changed several times to accommodate your parents Please note that you agreed to the terms of allowing notice of a cancellation within hours to avoid being charged, which you failed to do Because of this, we held a room and delivered perishable items to the room which cost our company money Due to the extreme nature of your circumstances, we will honor a refund but have noted the reservation that this is a one time exception that cannot be honored again
Initial Consumer Rebuttal /* (2000, 10, 2017/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept my refund since rescheduling the stay wasn't an option I do believe a better policy should be in place to ensure the return of a customer if we are valued Since given the refund as my only option and the lenghts I had to go I will book a spa retreat for my parents at a different location Thank you for closure
Initial Business Response /* (1000, 8, 2017/06/14) */
Contact Name and Title: *** *** Director
Contact Phone: XXX-XXX-XXXX
Contact Email: Blue Chip Drive, Michigan City, IN XXXXX
Thank you for your reservation at Blue Chip Casino We are sorry to hear of the hardships your family has
gone through over the last few months I do see that the reservation was changed several times to accommodate your parents Please note that you agreed to the terms of allowing notice of a cancellation within hours to avoid being charged, which you failed to do Because of this, we held a room and delivered perishable items to the room which cost our company money Due to the extreme nature of your circumstances, we will honor a refund but have noted the reservation that this is a one time exception that cannot be honored again
Initial Consumer Rebuttal /* (2000, 10, 2017/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept my refund since rescheduling the stay wasn't an option I do believe a better policy should be in place to ensure the return of a customer if we are valued Since given the refund as my only option and the lenghts I had to go I will book a spa retreat for my parents at a different location Thank you for closure