Lourdes Medical Associates

refund $60 in co-pay overpayment in 2019---see reference email correspondance
Churn, C Fri, Jan 24, 2020 at 9:36 AM
To: "***@***.com" <***@***.com>
Mrs.,

I received your e-mail in reference to your credit balance. The credit was sent for approval for processing. Hopefully I will have an exact date for issuance by next week.

I will follow up via e-mail or phone once I have additional information.

I do apologize for the inconvenience and the amount of time it’s taking to process your refund. However, I will do all that I can to expedite.

Below is my contact information should you need to contact me directly.

Thank you,

Connie C...Director of Operations

Revenue Cycle Quality & Transition Management

Email: [email protected]

Phone:

To be done and over with this incompetent practice - the office administration is beyond incompetent. all issues, from scheduling appointments, returning calls, creating incorrect names and addresses -how I have no idea how mistakes can be so continuous and constant -came to the conclusion that its negligence, laziness and lack of moral.

I schedule an appointment for a General Checkup. They decided based on conversations during the checkup, to bill me for something else. Due to this billing change, my bill went from Free (covered by insurance) to ~120 dollars out of pocket on top of insurance. They did nothing outside of the nature of a general checkup, in fact, they even put half effort in the general checkup.

I called their billing department, they said that I came in for reasons other than the reasons I scheduled an appointment. This slanderous response unjustly costs me excess money.

This is the same business that reads your personal information back to you out loud in a crowd full of people waiting to be seen, even though you ask them not to. Name, Address, SSN, Date of Birth, Insurance card #. They present a huge security risk.