Louisville Laser

Dear Revdex.com, We are sorry to hear that a client did not feel our new lidocaine cream performed as well as our previous creamHowever, as we explained to him, it was the same percentage as our previous cream and that even with numbing cream there can still be discomfort with laser hair removalIn addition to that, we have only had positive feedback about our new cream When this client voiced his concern of the new brand we let him know that he was welcome to purchase a cream of his liking and use one of our rooms to numb for an hour, but we explained that with it coming from an outside source we could not apply it At Louisville Laser our goal is complete client satisfaction, therefore we will be in touch with the client to refund his $ Thank you, Louisville Laser Management SHurstbourne Pkwy 502- [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com,                 We are sorry to hear that a client did not feel our new lidocaine cream performed as well as our previous cream. However, as we explained to him, it was the same percentage as our previous cream and...

that even with numbing cream there can still be discomfort with laser hair removal. In addition to that, we have only had positive feedback about our new cream.                 When this client voiced his concern of the new brand we let him know that he was welcome to purchase a cream of his liking and use one of our rooms to numb for an hour, but we explained that with it coming from an outside source we could not apply it.                 At Louisville Laser our goal is complete client satisfaction, therefore we will be in touch with the client to refund his $37.00.                                           ...⇄ Thank you,                                           ...⇄ Louisville Laser Management                                         ...⇄ 2114 S. Hurstbourne Pkwy 40220                                                                      ...⇄ 502-[redacted]