Louis A DiBerardino Accountants & Tax

I RECEIVED A LETTER FROM THE NYS DEPARTMENT OF TAXATION STATING THAT I OWED OVER $900.00 FROM MY 2009 TAXES. I CALLED THEM AND ASKED THEM ABOUT THIS AND THEY STATED THE PERSON WHO DID YOUR TAXES HAD MADE AN ERROR IN CODING AND LISTING ME AS BEING 59 1/2 YEARS OF AGE ON MY TAX RETURN. THEY ASSURED ME I GAVE MY ACCOUNTANT ALL THE NECESSARY TAX DOCUMENTS FOR THE FILING OF MY RETURN AND THAT I DID NOTHING WRONG. I CONTACTED MY ACCOUNTANT OF LOUIS DEBERADINO ABOUT THIS I HAVE YET TO GET EVEN A RETURN PHONE CALL. I HAVE CALLED FIVE TIMES HIS OFFICE AND FAXING THE INFORMATION TO HIM OVER 2 WKS AGO. I SPOKE TO A SECRETARY NAMED PAT FOUR TIMES AND A CLAIRE ONCE. FOR WHICH I ASKED TO SPEAK WITH PAT ON THE FIFTH TIME AND SHE STATED TO HOLD FOR HER; BUT PRIOR TO THAT ASKED ME MY NAME AND ALL OF A SUDDEN SHE WAS NOT AVAILABLE TO COME TO THE PHONE. I TOLD PAT AND CLAIRE THAT THIS IS UNACCEPTABLE OR UNPROFESSIONAL FOR A BUSINESS TO NOT EVEN ACKNOWLEDGE A PHONE CALL WITH ANY TYPE OF RESPONSE. THEY JUST KEEP TELLING ME THEY WILL LEAVE ANOTHER MESSAGE ON HIS DESK TO CALL ME BACK FOR WHICH HE NEVER DOES. I AM SURE WHEN FAXING THE INFORMATION I RECEIVED FROM THE TAX DEPARTMENT TO HIS OFFICE THAT HE DID LOOK IT OVER AND FOUND THAT HIS ACCOUNTING OFFICE MADE THIS ERROR ON MY TAXES AND SIGNED THEIR NAME TO THE TAX RETURN AND FEEL THAT IF THEY IGNORE ME ENOUGH THAT THEY WILL GET AWAY WITHOUT ACCEPTING RESPONSIBILTY FOR THEIR ERROR. I AM A VERY PATIENT PERSON BUT FEEL AFTER CALLING FIVE TIMES WITH ANY RETURN CALL IS TRULY POOR BUSINESS PRACTICE. I ALSO CALLED AGAIN ON 3/19/13 AND SAID IF HE CAN'T RETURN MY CALL THEN I WILL COME IN TO SEE HIM IN REGARDS TO THIS MATTER AND THEY STATED AN APPOINTMENT IS NOT AVAILABLE UNTIL APRIL 6, 2013 @ 3:00 PM. I WONDER IF HE WILL EVEN BE IN THE OFFICE FOR MY APPOINTMENT ON THAT DATE. I FEEL I SHOULD NOT EVEN HAVE TO MAKE AN APPOINTMENT TO DISCUSS THIS IF HE WOULD RETURN MY PHONE CALL WITH AN EXPLANATION AND IF NEEDED; I WOULD COME IN FOR AN APPOINTMENT.