Louie's Back Yard Reviews (%countItem)
Louie's Back Yard Rating
Address: 700 Waddell Avenue, Key West, Florida, United States, 33040
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1. Received a gift card as a gift.
2. Lost the gift card - my fault. Card was numbered.
3. Ask how to replace it. Said not their policy.
NO Policy
$100 gift card not replaced. Said policy was to treat it as cash. Asked for policy. Never provided.
Just a replacement of the gift card.
Please see attachments:
Included is a letter and 11 pages of correspondence between Mr. D and I as well as proof of purchase with our Gift Certificate Policy.
Yoshi Bujek
(The consumer indicated he/she DID NOT accept the response from the business.)
Customer was NEVER provided the terms and conditions...when requested in last correspondence it was NEVER provided even after requested. Review of evening a non-factor in implementation of policy. NEVER once was the purchaser provided the terms and conditions.It was not stated telephonically when communication was initially made NOR was it provided in the mailing.
Louie's Backyard
Attachments12:03 PM (1 hour ago)
to me
Eneida Cardona,
Thank you for the continued communications regarding Complaint Case #XXXXXXXX. I am attaching a letter response.
Thank you again for your continued help with this issue.
Regards,
Yoshi Bujek