Lotus Suites

Initial Business Response / [redacted] (1000, 5, 2014/07/07) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] I spoke to both Ms[redacted] mother on June 26th the day of complaintIt was my understanding that I was able to give them a satisfactory resolutionI was suprised to see the complaint on June 30th when I walked inI provided her with Guest Lists as per Mrs[redacted] request, I provided rooms as per her request, and I added rooms beyond that as they became availableI asked that she contact me directly going forward to make sure she is happy with the service she receivesI also spoke to Ms[redacted] herself on the 30th and after that conversation I again was told that I satisfied their desiresIf that is not the case I would ask that they call me

Initial Business Response /* (1000, 5, 2014/07/07) */
Contact Name and Title:[redacted] Manager
Contact Phone:[redacted]
Contact Email: [redacted]
I spoke to both Ms.[redacted] mother on June 26th the day of complaint. It was my understanding that I was able to...

give them a satisfactory resolution. I was suprised to see the complaint on June 30th when I walked in. I provided her with Guest Lists as per Mrs.[redacted] request, I provided rooms as per her request, and I added rooms beyond that as they became available. I asked that she contact me directly going forward to make sure she is happy with the service she receives. I also spoke to Ms.[redacted] herself on the 30th and after that conversation I again was told that I satisfied their desires. If that is not the case I would ask that they call me.