Lotus Motor Sports

This office has been retained by Mr [redacted] and Aston Martin of New England in regard to the above captioned matterI am receipt of your March 25, letterMr [redacted] and AMNE have been in business at the same location approx fifteen yearsThe take enormous pride om their personal approach to customer serviceTheir goal is always to provide customer's a positive ownership experience which endures through the entire life of the vehicleThey have many loyal repeat customersIn this instance, my client and Mr [redacted] agreed that Mr [redacted] would purchase a specific used vehicle that Mr [redacted] had never actually seen , and which was not in my client's possessionWhen the vehicle actually arrived at my client's lot, Mr [redacted] refused to complete the purchase and instead insisted upon expensive and labor intensive upgradesHis deposit therefore was promptly returnedThe car was then sold to a wholesaler, as is, for less than Mr [redacted] offeredIn the interest of settlement, we have advised Mr [redacted] that we are willing to assist him in finding the perfect vehicle he desires, but he apparently would perfer to make threatsThank you for your attention to this matterIf you have any questions or concerns, please contact our office at [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The dealership, and its representatives continue to not address the primary complaint in this matter, and that is the breach of contract by the dealership Responding, as the dealer has, stating that good customer service is important to them, and that they have many happy clients, does nothing to address this particular matter, and does nothing to move the discussion forwardI suggest a meeting between the dealership (or its representative), the Revdex.com and me to sit down and discuss this matter, to see if we can reach a reasonable conclusion Emails back and forth, without any forward progress, are unproductive, and not likely to achieve resolution I am hopeful that we are able to achieve such, without taking the matter to the courtsRegards, [redacted] ***