Lotus Leggings

Hi Ms [redacted] , Again we would like to apologize for the inconvenience.We will be sending out a refund check via the mail for the remaining amount of $40.98, this is the name and the address we have on file, is this this the correct recipient information of the refund? [redacted] Soon as we get a confirmation from you we can send it on out! Thank youLotus Leggings

Since my response to the seller,I have been provided with a tracking # but it will be qeks before I will see my merchandiseApparently, as I started to suspect this company is nothing but a "store front"They have no inventory on premises, and via their colorful website they take orders, charge customer's credit cards immediately upon placing an order, and then they commenced their business which takes weeks and weeks, if customers are lucky to receive anythingThe processing of such merchandise is done remotely because their inventory is located in ChinaThen, when they finally decide they might want to fulfill that order, it finally gets shipped to the US to their customer's address,which obviously takes weeks, and course on the website they say shipping takes 1-weeks, however they never say that the order comes from China, so the customers are never aware of that until the order is placed and shipped In addition, they have extremely poor customer service that only once someone files a complaint, then they start dealing with that customerPrior to that,they would not properly respond to any of the emails asking them about status of the orderWhen asking them of the same of Facebook, They've ignored the customer or in cases of customer complaints, They've simply deleted messages and blocked those customers instead of addressing their concerns This is my interpretation of Lotus Leggings based on my experienceI hope this additional info helps while you're waiting for their response

Hi Ms [redacted] , Again we would like to apologize for the inconvenienceI tried checking your account with the your name and the email address and I can't anythingWe would be glad to assist you but we need the order #Again we apologize if you have given this information to our support group beforeRest assured that we will do our best here to make sure your issue is resolvedThank youLotus Leggings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it, PROVIDED that the check is actually sentI notice they are asking for a name to make the check out to, even though they have my name in the emailI won't hold my breath for this checkI never received this email, only was forwarded by youPlease advise if you will be responding to "give them my name"? The mailing address is fine for them to use Thanks

I hope this helpsIt is really hard to compile all the emails, but this is what I came up withI tried to make it easy to read and understandLet me know if you need anything elseThank you

I have sent Revdex.com all screenshots of conversations and all detailed infoI have gone back to my email and attached a screenshot of the email I have sent Lotus Leggings back in JanuaryEvery email I received from them asked for the order number and tracking number and I have replied every time with that infoIt seems like they don't have an organized system for communication

I do not have the tracking number I did send all my correspondence with this company It is impossible to get a live person and they take months to respond I sent it back, priority mail - signature required They never returned the signature paperwork

Hi [redacted] , Sorry for the inconvenience, you will receive a full refund, there were some supplier issues.If you have any questions please reach out to our [redacted] @lotusleggings.com and we will get back to you with an answer promptly within hours Sincerely, The Lotus Team

Revdex.com: Size XXL

I am rejecting this response because: Lotusleggings said they would be sending a tracking number and I yet to recieve oneSorry to be such a pain just not sure what my next step would beAt this point Id be fine with a refund of my money just to be over with the headache Thank you, [redacted]

Hi Ms [redacted] , Again we would like to apologize for all the inconveniencePlease let us know if you have already received the replacement leggingsThank youLotus Leggings

Hi Ms [redacted] , We apologize for the inconvenience We refunded $USD on theMastercard ending in ***.Order # [redacted] Card detailsMastercard •••• •••• •••• [redacted] Amount $Lotus Leggings

Hi Ms [redacted] , We apologize for all the inconvenience this has caused youWe did not mean all this to happenPlease let me know if this was already resolved by our [redacted] team if not please let me know if you did received the order but in a wrong sizeIf you received it you can go ahead and send it and we will be replacing it with the correct one without charging you for the restocking feeAgain we apologize for all the inconvenienceRest assured we will do our best to resolve this for youAll the bestLotus Leggings

Hi Ms [redacted] ,Thank you for your feedback and we apologize for the inconvenienceHere is the tracking number: [redacted] You may view your order's shipping progress here:https://www.usps.com/Please note that sometimes your package status might take up to 5-days to be updated on our logistic partner's websiteLet us know if you need more help.Thank you,Lotus Leggings Team

I am rejecting this response because: Order was purchased on December 28th, 2016Order supposedly "shipped" on January 8th, 2017Order STILL IN TRANSIT as off today, February 1, It has now officially been over a month since Lotus Legging took my money for this orderI have requested a refund several timesA mere email stating what tracking information I've been given on numerous occasions is not enoughIf I receive a full refund, I will return the package to senderI want to have nothing to do with this company

Hi,Here is the refund details: We refunded $USD on the Visa ending in ***.Just nowTransaction details from the payment gatewayOrder# [redacted] Card details [redacted] ***Refund ID [redacted] MessageThis transaction has been approvedAmount$22.93Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 11:01PMRefund reasonORDER NOT RECEIVED Lotus Leggings

Initial Business Response / [redacted] (1000, 18, 2016/11/30) */ Dear [redacted] Thank you for your feedback and we apologize for the inconvenienceWe would love to assist you with this issuePlease reach out to us with your order number, as we need it to move forward with youAgain, we apologize for the inconvenienceWe will do everything we can to make sure you are treated fairly Sincerely, The Lotus Team

Hi Ms [redacted] , Thank you for contacting us and we do apologize for the inconvenienceWe did not mean that to happenIf the leggings is damage or we sent you a wrong size please send us the pictures so we can replace it however if you want a refund we will request you to send back the leggings Again we understand that you are frustrated and we will do our best to make your experience better Thank youLotus Leggings

Hi Ms [redacted] , We apologize for all the inconvenienceHere's your refund detail We refunded $USDon the Mastercard ending in ***.Order # [redacted] Card details [redacted] ***Refund ID [redacted] Amount $Lotus Leggings

Hi Ms ***, Again we apologize for all the trouble you have been throughWe did not mean all this to happenPlease give us the Name to whom we will address the check to so we can process and send it to you as soon as possibleAlso we will be sending your refund check to this address: [redacted] [redacted] Please let us know if this is correctIf not please provide us with the correct oneWe are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the futureThank youLotus Leggings