Complaint: [redacted] I am rejecting this response because: [redacted] Thanks for the information you provided me this morning As I stated, CCS attempted a repair to my property, but rather than removing the stain on my stucco around the perimeter of my porch, they only created a larger stain and now I have a line around my entire porch where the wall meets the porch There is no point in continuing this complaint any further, as I see no way a repair can be achieved short of having to repaint the stucco I want it noted that this complaint was NOT resolved to our satisfaction and we would not recommend this contractor due to poor customer serviceSincerely, [redacted]
To Whom It May Concern: We are very professional and place a high business priority on integrity and honesty, so we are therefore voluntarily transparent in our business relationships and conduct Our work ethics have a consistent positive history In reference to the above case number ( [redacted] ), CCS does not feel a response is warranted for the below reasons: The work performed was completed December 2015, a year ago, no issues were ever brought to CCS’ attention prior to November at which time Revdex.com sent us the following complaint (No [redacted] ), which due to the time lapse should not be entertained Refer to attached contract section: Article Two RecitalsUnder B: Terms: The term of this Agreement shall begin on the Effective Date above and shall expire on December 23, 2015.Custom Concrete Solutions has found numerous inconsistencies with Mr [redacted] complaint filed with the Revdex.com As with all our clients a contract is signed prior to start of each project (See attached [redacted] contract) Please note CCS does not recognize a [redacted] CCS is given a week in each home (Refer to contract page Exhibit C No1) in which CCS clearly states the scope of work dates set forth CCS went above and beyond for Mr [redacted] by moving his furniture back in his home for him, he stated he didn’t have time due to his work schedule December 12th Mr [redacted] called because he scratched the floors, first thing Monday morning [redacted] was at the property as he assessed the floors it became apparent that Mr [redacted] had apparently put masking tape to the floors after he was instructed not to, due to the reaction of the tape to the decorative concrete [redacted] fixed the floors free of charge for Mr [redacted] by touching up and re waxing.As you will see in the attached pictures walls were papered and protected during CCS’ scope of work.A maintenance sheet was given to Mr [redacted] instructing him on how to care for his decorative concrete floors It is the customer’s responsibility to maintain and care for their floors CCS does offer a maintenance agreement to all our customers.CCS’ scope of work was completed on Friday December 11, from start to finish, customer was completely satisfied and remaining balance was paid in full by Mr [redacted]
Complaint: ***
I am rejecting this response because:
Multiple portions of this business response are absolutely not trueI did not ask them not to put transitions in, they simply did not do it*** stated he chose not to do until after we moved inHis failure to do it had nothing to do with our move inAfter I told them I was unhappy with the workmanship, showed them the multiple issues with it, showed him the damage they caused to my new painted walls, I was told there is nothing that could be done about it because of the contract she keeps mentioningWhen I told her I would file a complaint with the Revdex.com, she told me I could not do so because of the contractWhen I told her the work was so bad I would have to hire another contractor to redo the work, she told me I could not because of the contractThis business owner thinks this referred to contract absolves them of doing quality and professional work and forces me to accept this terrible workEach time I have been able to talk to her, the owner states that we are under contract and there is nothing I can doIn her response, she states that she tried to contact us which is absolutely untrueI called both contact numbers repeatedly during business hours and neither would answerIn her response, she states "at no time during the process did the home owner stop us from our scope of work even when they were made aware of the flooring contaminants"This is absolutely untrueWhen the first bedroom carpet was removed, I asked *** if he could remove the glue stripes and make it look good, he told me it would be no problemI asked if he was sure, because if not, I did not want to proceed and would cover the floors in laminateHe told me several times he could get rid of itI would like to emphasize that these people refused to contact me until the day this Revdex.com complaint was filed and sent to themThen she called and stated she would refund $for failing to put in transitionsI told her that would not even begin to cover the stain overspray and damages to my newly painted wallsAgain, she told me that due to the contract, there was nothing else I can do about itThis goes far beyond impurities in the concreteThe work is sloppy, incomplete, damaged my walls, and failed to cover areas I was assured could beThey should not be able to hide behind a contractThey have an obligation to provide a quality product, not one that is damaging and unlivable
Regards,
*** ***
Revdex.com *** ** *** *** *** ** *** *** *** *** *** To Whom It May Concern: In reference to the above case number CCS responded and resolved customer concerns. The customer stated she was satisfied and accepted the repair. The customer also made notation of her satisfaction with the Revdex.com as well. Please see the below documentation TThis message is in regard to a complaint submitted to the Revdex.com about your business on 8/22/2:10:PM by *** ***. This complaint was assigned ID ***Revdex.com would like to thank you for your cooperation and response to the above-referenced consumer's complaintAfter forwarding the consumer your response, the consumer notified our office the matter is resolvedTherefore we have closed this case accordinglyIf you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goalRegards, *** ***DR Specialist. 2. Original Message ----- *** *** *** *** *** *** *** *** *** *** *** ** Subject: RE: Your Revdex.com Complaint ID: *** Hello again, I just review the complaintThe Customer has went on to the portal and marked the complaint as resolved. No need for any further action, Thank You, *** ***, Dispute Resolution Specialist 3. Original Message ----- From: *** *** To: CCS Sent: Tuesday, September 08, 2:PMSubject: RE: Your Revdex.com Complaint ID: *** Good Morning, At this time the complaint has closed as resolvedIt will publish this way, however, since you’ve responded diligently there for the consumer marked it as resolvedThis will appear as a RESOLVED complaint on your business review. Thank You,*** ***, Dispute Resolution Specialist 3. Original Message ----- From: *** *** To: CCS Sent: Tuesday, September 08, 2:PMSubject: RE: Your Revdex.com Complaint ID: *** Good Morning, At this time the complaint has closed as resolvedIt will publish this way, however, since you’ve responded diligently there for the consumer marked it as resolvedThis will appear as a RESOLVED complaint on your business review. Thank You, *** ***, Dispute Resolution Specialist 4. This message originally read on 9/3/2015Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***What is the next step?Revdex.com has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files.There is no action for you to take at this timeWe will contact you when we next require your input. This message originally read on 9/3/2015*** *** Custom Concrete Solutions Dear *** ***: This message is in regard to a complaint submitted to the Revdex.com about your business on 8/22/2:10:PM by *** *** . This complaint was assigned ID ***Revdex.com would like to thank you for your cooperation and response to the above-referenced consumer's complaint After forwarding the consumer your response, the consumer notified our office the matter is resolved Therefore we have closed this case accordinglyIf you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goalRegards, *** *** DR SpecialistThe reality and facts are as stated. CCS responded to customer concerns immediately repaired area of concern customer was completely satisfied at time of repair and also stated satisfaction with the Revdex.com and CCS. Two weeks after repair was accepted and case is closed the customer writes: Rec’d Thursday, September 11, 2015Complaint: *** As I stated, CCS attempted a repair to my property, but rather than removing the stain on my stucco around the perimeter of my porch, they only created a larger stain It is not a “large Stain” it is a very clean area, when an area is cleaned it will show where the rest of the home “stucco” is dirty This complaint was documented customer IS satisfied and case is RESOLVED
[redacted] Tony and I really enjoyed working with you, I apologize for any miscommunication we may have had, it was in no way intentional and not our character to ignore you I am sorry you felt that way. Tony has been out of town working the past two weeks, I have had you on the schedule as a...
work in since we last spoke and in fact your still a work in.I promise as soon as we get a FREE moment you are priority.Thanks [redacted] and again I apologize if you felt we forgot about you, we haven't I really enjoyed speaking with you.
To Whom It May Concern: We are very professional and place a high business priority on integrity and honesty, so we are therefore voluntarily transparent in our business relationships and conduct. Our work ethics have a consistent positive history. In reference to the above...
case number ([redacted]), CCS does not feel a response is warranted for the below reasons: The work performed was completed December 2015, a year ago, no issues were ever brought to CCS’ attention prior to November 2016 at which time Revdex.com sent us the following complaint (No. [redacted]), which due to the time lapse should not be entertained. Refer to attached contract section: Article Two RecitalsUnder B: Terms: The term of this Agreement shall begin on the Effective Date above and shall expire on December 23, 2015.Custom Concrete Solutions has found numerous inconsistencies with Mr. [redacted] complaint filed with the Revdex.com. As with all our clients a contract is signed prior to start of each project (See attached [redacted] contract). Please note CCS does not recognize a [redacted]. CCS is given a week in each home (Refer to contract page 3 Exhibit C No. 1) in which CCS clearly states the scope of work dates set forth. CCS went above and beyond for Mr. [redacted] by moving his furniture back in his home for him, he stated he didn’t have time due to his work schedule. December 12th. Mr. [redacted] called because he scratched the floors, first thing Monday morning [redacted] was at the property as he assessed the floors it became apparent that Mr. [redacted] had apparently put masking tape to the floors after he was instructed not to, due to the reaction of the tape to the decorative concrete. [redacted] fixed the floors free of charge for Mr. [redacted] by touching up and re waxing.As you will see in the attached pictures walls were papered and protected during CCS’ scope of work.A maintenance sheet was given to Mr. [redacted] instructing him on how to care for his decorative concrete floors. It is the customer’s responsibility to maintain and care for their floors CCS does offer a maintenance agreement to all our customers.CCS’ scope of work was completed on Friday December 11, 2015 from start to finish, customer was completely satisfied and remaining balance was paid in full by Mr. [redacted].
Complaint: [redacted]
I am rejecting this response because:[redacted] Thanks for the information you provided me this morning. As I stated, CCS attempted a repair to my property, but rather than removing the stain on my stucco around the perimeter of my porch, they only created a larger stain and now I have a line around my entire porch where the wall meets the porch. There is no point in continuing this complaint any further, as I see no way a repair can be achieved short of having to repaint the stucco. I want it noted that this complaint was NOT resolved to our satisfaction and we would not recommend this contractor due to poor customer service. Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] Thanks for the information you provided me this morning As I stated, CCS attempted a repair to my property, but rather than removing the stain on my stucco around the perimeter of my porch, they only created a larger stain and now I have a line around my entire porch where the wall meets the porch There is no point in continuing this complaint any further, as I see no way a repair can be achieved short of having to repaint the stucco I want it noted that this complaint was NOT resolved to our satisfaction and we would not recommend this contractor due to poor customer serviceSincerely, [redacted]
To Whom It May Concern: We are very professional and place a high business priority on integrity and honesty, so we are therefore voluntarily transparent in our business relationships and conduct Our work ethics have a consistent positive history In reference to the above case number ( [redacted] ), CCS does not feel a response is warranted for the below reasons: The work performed was completed December 2015, a year ago, no issues were ever brought to CCS’ attention prior to November at which time Revdex.com sent us the following complaint (No [redacted] ), which due to the time lapse should not be entertained Refer to attached contract section: Article Two RecitalsUnder B: Terms: The term of this Agreement shall begin on the Effective Date above and shall expire on December 23, 2015.Custom Concrete Solutions has found numerous inconsistencies with Mr [redacted] complaint filed with the Revdex.com As with all our clients a contract is signed prior to start of each project (See attached [redacted] contract) Please note CCS does not recognize a [redacted] CCS is given a week in each home (Refer to contract page Exhibit C No1) in which CCS clearly states the scope of work dates set forth CCS went above and beyond for Mr [redacted] by moving his furniture back in his home for him, he stated he didn’t have time due to his work schedule December 12th Mr [redacted] called because he scratched the floors, first thing Monday morning [redacted] was at the property as he assessed the floors it became apparent that Mr [redacted] had apparently put masking tape to the floors after he was instructed not to, due to the reaction of the tape to the decorative concrete [redacted] fixed the floors free of charge for Mr [redacted] by touching up and re waxing.As you will see in the attached pictures walls were papered and protected during CCS’ scope of work.A maintenance sheet was given to Mr [redacted] instructing him on how to care for his decorative concrete floors It is the customer’s responsibility to maintain and care for their floors CCS does offer a maintenance agreement to all our customers.CCS’ scope of work was completed on Friday December 11, from start to finish, customer was completely satisfied and remaining balance was paid in full by Mr [redacted]
Complaint: ***
I am rejecting this response because:
Multiple portions of this business response are absolutely not trueI did not ask them not to put transitions in, they simply did not do it*** stated he chose not to do until after we moved inHis failure to do it had nothing to do with our move inAfter I told them I was unhappy with the workmanship, showed them the multiple issues with it, showed him the damage they caused to my new painted walls, I was told there is nothing that could be done about it because of the contract she keeps mentioningWhen I told her I would file a complaint with the Revdex.com, she told me I could not do so because of the contractWhen I told her the work was so bad I would have to hire another contractor to redo the work, she told me I could not because of the contractThis business owner thinks this referred to contract absolves them of doing quality and professional work and forces me to accept this terrible workEach time I have been able to talk to her, the owner states that we are under contract and there is nothing I can doIn her response, she states that she tried to contact us which is absolutely untrueI called both contact numbers repeatedly during business hours and neither would answerIn her response, she states "at no time during the process did the home owner stop us from our scope of work even when they were made aware of the flooring contaminants"This is absolutely untrueWhen the first bedroom carpet was removed, I asked *** if he could remove the glue stripes and make it look good, he told me it would be no problemI asked if he was sure, because if not, I did not want to proceed and would cover the floors in laminateHe told me several times he could get rid of itI would like to emphasize that these people refused to contact me until the day this Revdex.com complaint was filed and sent to themThen she called and stated she would refund $for failing to put in transitionsI told her that would not even begin to cover the stain overspray and damages to my newly painted wallsAgain, she told me that due to the contract, there was nothing else I can do about itThis goes far beyond impurities in the concreteThe work is sloppy, incomplete, damaged my walls, and failed to cover areas I was assured could beThey should not be able to hide behind a contractThey have an obligation to provide a quality product, not one that is damaging and unlivable
Regards,
*** ***
Revdex.com *** ** *** *** *** ** *** *** *** *** *** To Whom It May Concern: In reference to the above case number CCS responded and resolved customer concerns. The customer stated she was satisfied and accepted the repair. The customer also made notation of her satisfaction with the Revdex.com as well. Please see the below documentation TThis message is in regard to a complaint submitted to the Revdex.com about your business on 8/22/2:10:PM by *** ***. This complaint was assigned ID ***Revdex.com would like to thank you for your cooperation and response to the above-referenced consumer's complaintAfter forwarding the consumer your response, the consumer notified our office the matter is resolvedTherefore we have closed this case accordinglyIf you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goalRegards, *** ***DR Specialist. 2. Original Message ----- *** *** *** *** *** *** *** *** *** *** *** ** Subject: RE: Your Revdex.com Complaint ID: *** Hello again, I just review the complaintThe Customer has went on to the portal and marked the complaint as resolved. No need for any further action, Thank You, *** ***, Dispute Resolution Specialist 3. Original Message ----- From: *** *** To: CCS Sent: Tuesday, September 08, 2:PMSubject: RE: Your Revdex.com Complaint ID: *** Good Morning, At this time the complaint has closed as resolvedIt will publish this way, however, since you’ve responded diligently there for the consumer marked it as resolvedThis will appear as a RESOLVED complaint on your business review. Thank You,*** ***, Dispute Resolution Specialist 3. Original Message ----- From: *** *** To: CCS Sent: Tuesday, September 08, 2:PMSubject: RE: Your Revdex.com Complaint ID: *** Good Morning, At this time the complaint has closed as resolvedIt will publish this way, however, since you’ve responded diligently there for the consumer marked it as resolvedThis will appear as a RESOLVED complaint on your business review. Thank You, *** ***, Dispute Resolution Specialist 4. This message originally read on 9/3/2015Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***What is the next step?Revdex.com has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files.There is no action for you to take at this timeWe will contact you when we next require your input. This message originally read on 9/3/2015*** *** Custom Concrete Solutions Dear *** ***: This message is in regard to a complaint submitted to the Revdex.com about your business on 8/22/2:10:PM by *** *** . This complaint was assigned ID ***Revdex.com would like to thank you for your cooperation and response to the above-referenced consumer's complaint After forwarding the consumer your response, the consumer notified our office the matter is resolved Therefore we have closed this case accordinglyIf you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goalRegards, *** *** DR SpecialistThe reality and facts are as stated. CCS responded to customer concerns immediately repaired area of concern customer was completely satisfied at time of repair and also stated satisfaction with the Revdex.com and CCS. Two weeks after repair was accepted and case is closed the customer writes: Rec’d Thursday, September 11, 2015Complaint: *** As I stated, CCS attempted a repair to my property, but rather than removing the stain on my stucco around the perimeter of my porch, they only created a larger stain It is not a “large Stain” it is a very clean area, when an area is cleaned it will show where the rest of the home “stucco” is dirty This complaint was documented customer IS satisfied and case is RESOLVED
[redacted] Tony and I really enjoyed working with you, I apologize for any miscommunication we may have had, it was in no way intentional and not our character to ignore you I am sorry you felt that way. Tony has been out of town working the past two weeks, I have had you on the schedule as a...
work in since we last spoke and in fact your still a work in.I promise as soon as we get a FREE moment you are priority.Thanks [redacted] and again I apologize if you felt we forgot about you, we haven't I really enjoyed speaking with you.
To Whom It May Concern: We are very professional and place a high business priority on integrity and honesty, so we are therefore voluntarily transparent in our business relationships and conduct. Our work ethics have a consistent positive history. In reference to the above...
case number ([redacted]), CCS does not feel a response is warranted for the below reasons: The work performed was completed December 2015, a year ago, no issues were ever brought to CCS’ attention prior to November 2016 at which time Revdex.com sent us the following complaint (No. [redacted]), which due to the time lapse should not be entertained. Refer to attached contract section: Article Two RecitalsUnder B: Terms: The term of this Agreement shall begin on the Effective Date above and shall expire on December 23, 2015.Custom Concrete Solutions has found numerous inconsistencies with Mr. [redacted] complaint filed with the Revdex.com. As with all our clients a contract is signed prior to start of each project (See attached [redacted] contract). Please note CCS does not recognize a [redacted]. CCS is given a week in each home (Refer to contract page 3 Exhibit C No. 1) in which CCS clearly states the scope of work dates set forth. CCS went above and beyond for Mr. [redacted] by moving his furniture back in his home for him, he stated he didn’t have time due to his work schedule. December 12th. Mr. [redacted] called because he scratched the floors, first thing Monday morning [redacted] was at the property as he assessed the floors it became apparent that Mr. [redacted] had apparently put masking tape to the floors after he was instructed not to, due to the reaction of the tape to the decorative concrete. [redacted] fixed the floors free of charge for Mr. [redacted] by touching up and re waxing.As you will see in the attached pictures walls were papered and protected during CCS’ scope of work.A maintenance sheet was given to Mr. [redacted] instructing him on how to care for his decorative concrete floors. It is the customer’s responsibility to maintain and care for their floors CCS does offer a maintenance agreement to all our customers.CCS’ scope of work was completed on Friday December 11, 2015 from start to finish, customer was completely satisfied and remaining balance was paid in full by Mr. [redacted].
Complaint: [redacted]
I am rejecting this response because:[redacted] Thanks for the information you provided me this morning. As I stated, CCS attempted a repair to my property, but rather than removing the stain on my stucco around the perimeter of my porch, they only created a larger stain and now I have a line around my entire porch where the wall meets the porch. There is no point in continuing this complaint any further, as I see no way a repair can be achieved short of having to repaint the stucco. I want it noted that this complaint was NOT resolved to our satisfaction and we would not recommend this contractor due to poor customer service. Sincerely, [redacted]