Lors Executive Transfers

DO NOT USE THIS COMPANY! We booked a car service through 1st Airport Transfer LLC. The entire process to get a car booked was horrible and we were doubled charged. It also seemed like everyone we talked to was actually the same person - Ang or Daisy. The total price quoted was $972. The breakdown was
Flat Rate - $720
Prepaid Gratuities - $144
Fuel Surcharge - $57.60
State Tax - $50.40

When asked if we wanted to prepay the gratuities to make it easier, we agreed to do so. It was not until we met our driver that we realized that he was not getting the tip from the company. We wanted to ensure that he received it as he was really good.

Three days prior to the reservation, we were told that the deposit would be charged to our credit card which we agreed to - it was for $252 and the name on the charge was LORS. After reading through the contract, the deposit should have only been for $50. The next day we were told to hold off on approving any other charges on our card until we heard from them however the balance of $720 was already processed on the card. This charge came from SQ SUPERIOR, not LORs. An additional charge of $720 then came through from LORS. When we told them about this, they told us that we needed to call our bank to dispute the charge from SQ SUPERIOR. When we asked the company to resolve this and get the money back from SQ SUPERIOR, they told us that "For security purposes, we would request that you dispute the charges." We told them that we only authorized them to charge $972 to our card and they needed to fix the issue. They then told us that "They are asking for our cooperation since we need documentation or dispute from the owner of the card. We encounter a fraudulent issue in processing your payment." After talking to the billing department, they said that they were talking to a limo company about our trip and they went ahead and charged our card before LORS confirmed it. In order for this to have happened, they had to have given the credit card information to this third party. We still have yet to get the money back nor can we find a limo company called SQ SUPERIOR.

Additionally, we booked a 6 passenger *** They did not have any available and tried to get us to use a 2016 Cadillac SRX. The contract that we got from 1st Airport Transfer LLC says that the cars will be no older than 3 years old and this car was 4 years old. They then told us that they had a 2016 Chevy Suburban available but that we would have to pay more. We requested that they give us a car that was equal or better than what we booked as they needed to honor our request, they told us that all they had available was a 2019 Dodge Caravan minivan. This occurred the day before our reservation. We never got the driver's name or contact info and did not talk to him until the day of our reservation. The company gave him the wrong pick up location.

Our day with the driver was actually great (we had apprehensions after the disaster with the booking company) and after talking to him, we discovered that there were a lot of red flags with this company (1st Airport Limo/LORS). While trying to resolve the gratuity issue, the company told us that the prepaid gratuity does not go to the driver, it is for the company. This not what they told us when they asked if we wanted to prepay the gratuity. Had they told us that, we would not have paid it. We ended up giving the driver a cash gratuity as 1st Airport Transfer refused to give him the money. They told him that we canceled our trip which we did not nor did they give him our contact information so he could touch base with us. They told him that our trip would be in one city however we never told 1st Airport Limo that; we had actually planned a trip farther away which would have potentially changed the cost due to the fuel charges. 1st Airport Transfer also told us that they were going to give us a refund of $77 due to the change in car type but we have yet to receive it.

This company is a total scam. Do not use them!!!!!!!!

Fraudulent and deceptive business practices
We hired this company through a wedding service referral site. We received a quote from them and booked their services on September 21, 2019. We specifically requested a white limo for our wedding. 3 days before our wedding they called to state they only had a black limo and they misquoted us by $300. It was too late to hire another limo due to homecomings in our area. They showed up in an old beat up white limo from the 1970's with dents and ducted taped seats. Definitely not worth the $1,000 we paid. Then during our honeymoon they called and texted us repeatedly telling us to call them. I texted them back and said I would call back after we got back from Aruba. They said no we needed to call them immediately as they needed to charge us for overages and we needed to settle up that day. They would not leave us alone. They are listed on several wedding sites as Revdex.com credited. In reading recent complaints the same person is referenced Ang. She is who we have been dealing with too. This seems like a very common practice for them.

They sent us a trip last night ASAP pick up from a town outside of Dallas to a motel- we thought it was weird and even said it to them, but they said
Total amount due $354

A limousine was requested online for 3 hours with a single location pick up for five people and drop off only. 1st Airport Limo Transfer, LLC emailed me an unaffordable quote of over $700. The representative called to work with my budget of $500 The trip could take under an hour or up to two hours. I booked for three hours to ensure time for pictures and maximum travel time. I was offered an SUV for $350. I agreed and was told that I would pay $50 deposit. The day before the event, I was told the entire amount would be taken. Instead, $180 was billed to my credit card. I called the main number of the company and asked for the name of the company. I was then told it was LORS Limo (a different name.) The driver arrived on time, but we waited one hour and 15 minutes for all to arrive. We took pictures. The trip took less than an hour. The total time the driver was active was 2.5 hours. I was billed an additional $367.00 by SAMS LIMO (another name.) I emailed that a billing error was made, $367 instead of $170. I was told:
Regarding the $367 charge instead of $170 remaining balance to be processed, reason being is our driver reported that he waited for 1 and a half hours and the vehicle departed the airport at 5:30PM instead of 4PM which is the actual Pick Up Time. Additional charge incurred because of the Wait Time. Instead of a pick up and drop off only, it's charged as Hourly Service.
I responded: No!!! We had him for three hours. The entire time was less than three hours. 4 to 6:30. His wait time was supposed to include the pictures taken with the car. The contract specifies a wait time charge of $15 per $15 minutes. But I thought this meant time in excess of our time billed. I never knew it was an hourly charge. Drop off time is based on the time it takes to travel to the location, not the time I billed for the vehicle.
Problem:
1. I requested 3 hours (evidence is their phone recordings.) I received 3 quotes over 2 days. Quote 1 shows 3 hours. The next 2 never specified time duration. I would not have agreed to one hour because it is not realistic.
2. Why would I spend $350 per hour for a vehicle? For $350 an hour, I could afford the Limo that was originally quoted at over $700 for three hours. I wouldn't have agreed to a $350/hr rate.
3. The charge in incorrect, with $15 for 15 minutes, 6 intervals equal $90.The $90 added to $170 owed is $260, not $361.
4. The driver never indicated that he was not expected to wait for the passengers, or that he was running late.
5. If I knew that I did not have his services for three hours, I would not book with this company and I would not have him wait.
Product_Or_Service: Limousine service
Account_Number: Reservation Receipt#

I think they are a very shady business. They over charged me, I called and spoke with Angelica H several times and had many emails with her, she says they are sending a refund but I have yet to see it. The only reason I gave it 1 star was so I could the damn review it should be 0 stars. This was on New Years Eve

The limo was late by 5 minutes so I called and got their dispatch and they told me it was going to be 20-30 minutes late. Why do I have to call and find out? I called 30 minutes later and they said the same thing so I asked for the drivers #. I called the driver and she said she was still about 20 minutes out. She got here and didn't know her way around not did she have gps capability so instead of enjoying our ride, we had to tell where to go. It was a very unpleasant experience back and forth. Then after it was all over, I provided feedback and am hoping for a partial refund since we only used the limo for about half the time it was reserved for and they were late by an hour. I've had to constantly follow up to get an answer and was promised a response and of course never getting one. I was then told a $100 credit should have already been provided and it wasn't about a week ago and then I followed up today and they told me I would be getting it in 15 business days, which I had them send me an email. This was supposed to be rec'd in mid-December and I never rec'd it and I have followed up several times via email and phone and have not gotten a response.
Product_Or_Service: Limo Transfer
Order_Number: XXXXX
Account_Number: XXXXX

I reserved a limousine with this company for New Years Eve (12/31/18) for myself, my wife, and 8 of our friends. I got a quote for $604.52 all in, NUMEROUS times. I called to reserve the limo on 12/30/18 @ 1:04 pm. I spoke with Angie, who told me the limo was available, and not only quoted the same price, but emailed me the quote, which I still have. Today, 12/31/18 @ 9:08 am, I receive an email from Hannah B, stating that due to New Years Eve, and me reserving the last vehicle in the fleet, my total would now be $845.00, and NOT the $604.52 that I had already paid. I called to let them know that it was NOT ok with me, and just so happened to get Hannah on the phone. She stated that her supervisor had instructed her to call and let me know that the price had gone up. When I told her that I had already received a quote, and confirmation number, AND had paid the $604.52 already, she just simply said that she understands that I'm upset, but it's New Years. I told her they knew that when I reserved the car, but got nowhere. They made me aware of this just 10 HOURS before the car was scheduled to pick us up. Now I have to find alternative transportation to the event within hours, on New Years Eve. It's not even about the money, it's all about how the situation was handled.
Product_Or_Service: Limousine
Account_Number: XXXXX

Requested a quote for transfer service fromLihue, HI airport to St Regis Hotel in Princeville. Received the quote via email for $165.10. I called the number given on the quote and confirmed the service and gave my Credit card information. I was then sent a confirmation agreement, again showing the price as $165.10. Both agreements showed the vehicle as a Lincoln Towncar or a Cadillac. This all took place on Sunday, Nov 2, 2018. On Monday, Nov 4th, I received a call from 'Ann? explaining that they had a Cadillac available for me but they would have to adjust the contract and charge me $250 due to mileage and time. Please note that both the distance and the time required were a part of the quote process so that argument didn't hold water. I told her that wasn't acceptable as I had a confirmation agreement for the $165.10 price. All she continued to say over and over was that they would have to charge me $250, unless I wanted to take one of their taxis for the $165.10 rate. (Which is about 1 1/2 times the normal taxi rate). This is clearly a bait and switch operation. Very disappointing as our trip is only a day away. I would like a written apology and an admission that they were breaking the contract by increasing the price.
Product_Or_Service: Chauffeur service
Account_Number: Reservation agreemen

Great on setting up. Horrible on delivery of service and lack of communication. The limo was late by 5 minutes so I called and got their dispatch and they told me it was going to be 20-30 minutes late. Why do I have to call and find out? I called 30 minutes later and they said the same thing so I asked for the drivers #. I called the driver and she said she was still about 20 minutes out. She got here and didn't know her way around not did she have gps capability so instead of enjoying our ride, we had to tell where to go. It was a very unpleasant experience back and forth. Then after it was all over, I provided feedback and am hoping for a partial refund since we only used the limo for about half the time it was reserved for and they were late by an hour. I've had to constantly follow up to get an answer and was promised a response and of course never getting one. I was then told a $100 credit should have already been provided and it wasn't about a week ago and then I followed up today and they told me I would be getting it in 15 business days. We'll see!

THIS COMPANY OFFERED A LARGE VEHICLE TO TRANSPORT MY DAUGHTER AND OUR LARGE FAMILY TO MY DAUGHTERS WEDDING.
WHEN I ARRIVED BACK TO WORK I HAD NOTICED MY VISA WAS DEBITED TWICE FOR THE SAME AMOUNT. ONE OF THE CHARGES WAS WHAT WAS AGREED UPON AT THE TIME OF BOOKING.
THE CONVERSATION WAS SUPPOSEDLY RECORDED AT THE TIME OF BOOKING.
I PHONED THE COMPANY AND THEY SAID THEY WOULD ONLY REFUND ME TWO HUNDRED AND FIFTY DOLLARS. I HAVE NEVER SEEN THAT CREDIT YET. THIS DATES BACK TO JULY 2018.
THEN I RECEIVE A CALL FROM THE DRIVER WONDERING HOW HIS SERVICE WAS???
I THOUGHT THAT WAS STRANGE CONSIDERING HE WAS WONDERFUL!
HE SAID THE LORS NEVER PAID HIM FOR THE SERVICE AND TOLD HIM HE DIDN'T EVEN SHOW UP FOR THE SHIFT. WE HAVE PHOTOS!!!!
THE COMPANY AS MANY ADDRESSES AND PHONE NUMBERS AS WELL.
SEND OUT A MESSAGE TO ALL TO BEWARE OF LORS EXECUTIVE TRANSFER.
I HAVE TO RATE THE COMPANY WITH A STAR OTHERWISE THIS CANNOT BE UPLOADED AS A REVIEW...... THEY ARE NOT EVEN WORTH ONE STAR.

2 days before my wedding they tell me there is no vehicle available. Pathetic....