Lorain County Department of Job & Family Services

Dear ***:This letter is in response to the complaint that I was unaware of regarding the sash replacement and repair for [redacted] The work being done was replacing sashes and hardware for the above customerHe had old [redacted] casements and this required that we order parts and pieces from [redacted] The sashes came in and some of the parts, but we were missing several of die operatorsWe had to reorder the parts and unfortunately for us and the customer, Andersen does not always handle this kind of thing wellAll the parts finally came in the 2nd week of October and we installed all the hardware and made any adjustments required- All issues were resolved on this visit and his complaints were taken care of.Melissa K***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:This letter is in response to the complaint that I was unaware of regarding the sash replacement and repair for [redacted]. The work being done was replacing sashes and hardware for the above customer. He had old [redacted] casements and this required that we order parts and...

pieces from [redacted]. The sashes came in and some of the parts, but we were missing several of die operators. We had to reorder the parts and unfortunately for us and the customer, Andersen does not always handle this kind of thing well. All the parts finally came in the 2nd week of October and we installed all the hardware and made any adjustments required- All issues were resolved on this visit and his complaints were taken care of.Melissa K[redacted]