Lopez Silva Agency LLC

On May 30, 2016, I refunded the [redacted] credit card? The hotel did not collect money from the guest? Therefore, [redacted] has to refund the guest.Thanks,GM

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedMoreover, I will take up the rest of the issue with [redacted] Thank you for your help in resolving the matter.? Regards, [redacted]

To whom this may concern, This guest was asked by the front desk staff to stop smoking by the pool and away from the children at the pool This was after receiving multiple complaints by the children’s parents After the guest refused and caused a scene in the lobby
the local police were called Within an hour, the guest was complaining about bed bugs in the room The next day, the room was checked by management and maintenance and no traces of bed bugs were found in the room As a result, I am not offering a refund, because I don’t feel anything was in the room to justify a refund Since then, the health department has investigated and closed the case They said the bites in the picture of the young woman were mosquito bites. Thanks,*** ***General Manager

On May 30, 2016, I refunded the *** credit card The hotel did not collect money from the guest Therefore, *** has to refund the guest.Thanks,GM

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedMoreover, I will take up the rest of the issue with ***Thank you for your help in resolving the matter.?
Regards,
*** ***