LooseTobacco.com

Review: I placed an order on August 25th and have not received the order. I have left 4 messages by phone and also sent an email request to no avail. The shipping was expensive but was only available by UPS at the time so I di it because I really needed the cigarette papers. My daughter is a serious clarinetist and uses the to protect her lower lip from teeth during long practices. Can you help me? The order information is below:

Your Order #[redacted] (placed on August 25, 2014 6:40:27 PM MST)

Billing Information: Payment Method:

[redacted] United States

T: [redacted] Credit Card (Authorize.net)

Credit Card Type: Visa

Credit Card Number: xxxx-[redacted]

Processed Amount: $38.55

Shipping Information: Shipping Method:

[redacted] United States

T: [redacted] United Parcel Service - Ground

Item Sku Qty Subtotal

OCB Gumless Papers 24 Book Box 150 Leaves Each [redacted] 1 $25.00

Subtotal $25.00

Shipping & Handling $13.55

Grand Total $38.55Desired Settlement: I would like to receive the papers although I am concerned that I gave my credit card information to a company and have not received any response in a month's time. I would also accept a credit to my credit card or a check mailed to my home address. Since it is not my fault, I would also like to receive credit for the shipping costs for a total of $38.55

Business

Response:

This order was voided and never processed, this customer's card was NEVER CHARGED. Customer needs to check spam folder for emails regarding this. Customer should provide proof of being charged by their bank, our records indicate cancelled and or voided order reason out of stock / unavailable item(s).

Review: I placed my order for $87-, it was already deducted from my credit card. I placed the order on July 23, 2014. I have not heard anything since. None of me emails have been returned. Today is July 29th. I should have already received my order, or at least a response to me email. It is supposed to be shipped VIA ups ground.Desired Settlement: I would like my item order number [redacted], or you can return my money, or reverse the charges on my visa. It is not right to just ignore me.

Consumer

Response:

I apologize for the mix up, I was charged by another company and it was on a new credit card, so I had no statement. I also had sent loose tobacco a number of emails without any response. Once again, I am sorry, everything is okay now. I also sent loose tobacco an email apologizing to them.