Longwood Industries, Inc

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The phone number listed with Ms. [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again.  On behalf of Once Driven we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Unless you are in firm control of every employee, it seems that you have someone giving false information to potential customers. Or, you are aware of such activity and choose to look the other way to claim plausible deniability. How would you like to defend customer poaching and illegal soliciting through Craigslist? That is how I was contacted by your business. This is explicitly against the websites policy. Again, you lied about pre-interest in my vehicle. Your terms and conditions for a refund were also not given to me in writing until after I was charged the fee and my information was collected via telephone. Your employees failed you properly explain through the phone all of the conditions for a refund. This is fraud. This is false advertising. This is a dishonest, unethical company trying their best to get as much as they can for as little as possible. You take advantage of every legal loophole possible and expect to get away with it. My bank has an ongoing investigation into your transaction. Your continued lack of business etiquette and failure to accept responsibility will only guarantee that this situation remains unresolved. I will be forwarding this failure to do right as a business to the proper social media outlets. Again, to anyone who is approached by this company - Stay away. They are unethical. They are liars and are trying to steal your hard earned money. Do not allow them to do so.

Mr. [redacted]'s phone number provided with his response has been added to the Once Driven Do-Not-Call database, and will not be contacted again.  Once Driven apologizes for any inconvenience to Mr. [redacted],Sincerely,[redacted]Customer Service Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Per Once Driven's claim that they market vehicles to "thousands of buyers a week" , 4 visits a day to their website (129 visits/31 days hardly qualifies as marketing.   The following is what they advertise they provide with the 189.00 fee that I paid.  "Our team actively markets your vehicle to prospective buyers. It's essentially your own personal sales team.  Talk is cheap. We certainly don't think so. We talk to thousands of buyers and sellers every week.   Seriously, I have had more visits per day on Craig's List and it is free.   Additionally, I searched on facebook and do not see the listing.   The item is not being advertised as they agreed to.  They also claim to have to charge other outlets for advertising the vehicle in them.  What other outlets?  Show me the listings and the charges you incurred for them.   Posting a few photos and text on a site is not marketing and a complete rip-off for 189.00.      I continue to pursue legal action and am filing the case in the district court this afternoon.  I will also continue to request a refund up until it is processed or we go to trial.  Additionally, many other individuals who have entered the same complaints as myself are joining me in my pursuits.
Regards,
[redacted]