Student Jonathan Garcia registered for a 616-motorcycle licensing class on and was sent a payment confirmation email and a registration confirmation email [redacted] says that he only received the payment receipt, which states, “You will receive a second email confirmation of registrationIf you do not get a 2nd email please check your email junk/spam folderIf you still have not received 2nd email, call the office.” In addition, our office sends weekly reminder emails for four weeks prior to the course date with time, date, and location detailsAt the time of registration, [redacted] agreed to the Cancellation and Refund Policy, which states that students must give at least days’ notice to cancel or reschedule in order to avoid paying a fee and that they forfeit their course fee within hours of the service [redacted] called on 616, which was the first day of his course, therefore forfeiting his entire course feeAs a courtesy, we offered to place him into another weekday class at a reduced rate or add him to our Standby List at no additional costAt this time, the issue has been resolved amicably
Student Jonathan Garcia registered for a 616-motorcycle licensing class on and was sent a payment confirmation email and a registration confirmation email [redacted] says that he only received the payment receipt, which states, “You will receive a second email confirmation of registrationIf you do not get a 2nd email please check your email junk/spam folderIf you still have not received 2nd email, call the office.” In addition, our office sends weekly reminder emails for four weeks prior to the course date with time, date, and location detailsAt the time of registration, [redacted] agreed to the Cancellation and Refund Policy, which states that students must give at least days’ notice to cancel or reschedule in order to avoid paying a fee and that they forfeit their course fee within hours of the service [redacted] called on 616, which was the first day of his course, therefore forfeiting his entire course feeAs a courtesy, we offered to place him into another weekday class at a reduced rate or add him to our Standby List at no additional costAt this time, the issue has been resolved amicably