Longevity Welding

Initial Business Response /* (1000, 5, 2016/01/07) */
Contact Name and Title: [redacted]/Admin
Contact Phone: XXX-XXX-XXXX Ext.[redacted]
Contact Email: [redacted]@lwelds.com
Hello. Our sincerest apologies for the troubles your having Mr. [redacted]. After speaking with you over the phone today, you informed...

me that you have not received the unit back just yet. Therefore, to conclude that the unit is non-functioning would pre-mature.

Please advise us when you do receive the unit and let us know if you're still having problems with the unit and we will do our very best to assist you.
With regards to repair downtime, the purchaser/ recipient or buyer understands and agrees that there may be potential downtime for repair of a model(s) that is within the warranty period and out of the warranty period. By purchasing the product, the purchaser agrees to waive all claims, rights or damages including financial, physical, and emotional that they or their customers experience while their product is in repair against LONGEVITY Global Inc or any of their affiliates, dealers, and distributors. The purchaser agrees that it is their responsibility to cover all costs associated with having to rent any equipment deemed necessary to complete their job(s) during any repair downtime.
You also mentioned, shipping costs to ship the unit in for repair. With that regard, our terms and conditions states that shipping costs for repaired unit(s) will be the purchasers responsibility. Shipping costs are only covered for the first 30 days. Any items sent in for repair after 30 days would be covered by the customer.
If you have any other questions or concerns that you would like to address, please give us a call at our corporate office at: (XXX) XXX-XXXX and we will be more than happy to assist you. Thank you.
Warmest Regards,
[redacted]
Longevity Global Inc.