Longer Cables

At this time, I have been contacted directly by Longer Cables regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I have received an email from LongerCables.com, and they have nicely created an account for me to use on their online storeI logged in, and see the purchase I madeHowever, they have not yet verified that they received the returned item, or plan to refund me for the product that did not function properlyI did politely include a printed document showing exactly why the cable I purchased would not work on my devices Thank you for following upI hope this helps In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,
Thank you for your help
From box received, now recycled, I found the postal address to return the product (not provided in email)Addresses for
LongerCables:Email:
***Postal mail:
***
Let me know if you need any other information
Have a great day
***
------Email received from New York Revdex.com----------------Dear *** *** :
The Revdex.com has received the complaint that you submitted
against Longer Cables. For your records, this complaint was assigned ID #*** in our system
Before processing the complaint, we need you to provide some additional information. Please respond to the following points:
In order to process your complaint, we need you
to please respond with any form of documentation (invoice, receipt,
etc.) you have that verifies the business' complete address?
Once you respond, we will review your complaint again and proceed accordingly. If we do not hear from you electronically or by written correspondence within days, the case will be closed. Thank you for your prompt reply
Your statement of your complaint [and your final response to any replies
from the business] may be made public in the Revdex.com Business Review for
this business on ***. Please be careful to make
statements that are correct and not likely to create liability for you
when they are published
Sincerely,
***

At this time, I have been contacted directly by Longer Cables regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
I have received an email from LongerCables.com, and they have nicely created an account for me to use on their online store. I logged in, and see the purchase I made. However, they
have not yet verified that they received the returned item, or plan to refund me for the product that did not function properly. I did politely include a printed document showing exactly why the cable I purchased would not work on my devices.
Thank you for following up. I hope this helps.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased an extra-long USB cable for my mobile products on Saturday Dec **, 2013 at 3:47 P.M., and it was received on Thursday, January **, 2014, via USPS (tracking no. was afforded). After several attempts to contact them via email, I have not received any response.The cable would not work with any of my compatible devices, and thus it was necessary to return the cable. I promptly shipped the cable back, via UPS (tracking no. was afforded); paying more than the cost of the item, and I returned the product with a helpful document including a graphical display of my diagnostics on why the cable would not connect properly. It should be noted that I returned the item in perfect condition and with all the packaging sent to me.Desired Settlement: I paid $8.95 for the product online. Since I paid $13.23 to return the lesser-valued item, including a detailed description (assisting the company with a problematic item); I would favor a payment for the sum of my business, equaling $22.18 for the totality, less I broadcast my disservice.

Consumer

Response:

Hello,

Thank you for your help.

From box received, now recycled, I found the postal address to return the product (not provided in email).

Addresses for LongerCables:

Email:

Postal mail:

[redacted]

Let me know if you need any other information.

Have a great day.

------Email received from New York Revdex.com----------------

Dear [redacted] :

The Revdex.com has received the complaint that you submitted

against Longer Cables. For your records, this complaint was assigned ID #[redacted] in our system.

Before processing the complaint, we need you to provide some additional information. Please respond to the following points:

In order to process your complaint, we need you

to please respond with any form of documentation (invoice, receipt,

etc.) you have that verifies the business' complete address?

Once you respond, we will review your complaint again and proceed accordingly. If we do not hear from you electronically or by written correspondence within 7 days, the case will be closed. Thank you for your prompt reply.

Your statement of your complaint [and your final response to any replies

from the business] may be made public in the Revdex.com Business Review for

this business on [redacted]. Please be careful to make

statements that are correct and not likely to create liability for you

when they are published.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Longer Cables regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have received an email from LongerCables.com, and they have nicely created an account for me to use on their online store. I logged in, and see the purchase I made. However, they

have not yet verified that they received the returned item, or plan to refund me for the product that did not function properly. I did politely include a printed document showing exactly why the cable I purchased would not work on my devices.

Thank you for following up. I hope this helps.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,