Longacre Ponds Llc

Initial Business Response /* (1000, 5, 2015/10/06) */
We have followed all proper procedures to treat and remove the mold found in this apartmentAccording to our records, we had separate service calls regarding mold in this apartment, one in October of 2014, one in July 2015, and the most
recent one in September Each time we addressed the service calls, the cause of the problem was strictly very high humidity in the apartmentThe previous service calls were resolved and closed, and to our knowledge, were not an ongoing issue, unlike what the tenant stated in their original complaint
In our experience, high humidity levels in occupied apartments are often due to lifestyle habits and the materials used in the building to make the buildings "tight" and energy efficient
Once we were able to gain access to this apartment in September, we verified the cause of the mold, ran dehumidifiers to reduce the humidity to acceptable levels, and had the A/C unit and duct work completely sealed and sanitized by a professional company certified in mold remediationWe then sprayed all discolored spots on the drywall with a mold killing product and repainted these areasThis was the proper procedure to treat the surface mold found in this apartment
Going forward, the residents will need to mindful of the humidity level in their apartment to ensure this does not happen againWe provided them with a dehumidifier in their apartment so that if needed, it can be used a few times per week to ensure proper humidity levels through the end of their lease termThe city inspected this apartment on 9/28/and found no mold issues and deemed it safe to be occupied