Item in question: Spec D Chrome Halo Projector Headlights with LED’s Order date: 4/24/ I feel there was a misunderstanding in what James is interpreting and what the manufacture understands the problem to be I decided to hold a conference call with all parties to discuss each other’s concerns In speaking to the manufacturer, they have agreed to review his order for a refund James feels confident this will be resolved without further delay Have a great day Elizabeth Gonzalez Consumer Relations Manager 800-505-x
Mr. *** is correct in stating the wheels had a defect which CARiD agreed toaccept according to the damage notedAny damages outside of what was notedwill be deducted from his refundOur offer was that he can upgrade to a largerdiameter at no cost or request a refundHe chose to request a
refund Please be advised that Mr*** provided the below shipping address to New York notCanadaWe gladly provided a return shipping label for the wheels from NY toCalifornia at our expense*** *** *** **,*** *** ** ***We accepted responsibility for the damage wheels and did not ask Mr*** to cover anypart of the damage, in stating such, he should not expect us to absorb the losshe incurred while the wheels were in his possessionI apologize, however atthis time CARiD will decline in covering his decision to ship from Canada toUSThis complaint was handled appropriately given these circumstancesIf there is anything elseI can do for Mr*** let me knowI will gladly review further
Mr. [redacted] is correct in stating the wheels had a defect which CARiD agreed toaccept according to the damage noted. Any damages outside of what was notedwill be deducted from his refund. Our offer was that he can upgrade to a largerdiameter at no cost or request a refund. He chose to request a refund. Please be advised that Mr. [redacted] provided the below shipping address to New York notCanada. We gladly provided a return shipping label for the wheels from NY toCalifornia at our expense. [redacted],[redacted]We accepted responsibility for the damage wheels and did not ask Mr. [redacted] to cover anypart of the damage, in stating such, he should not expect us to absorb the losshe incurred while the wheels were in his possession. I apologize, however atthis time CARiD will decline in covering his decision to ship from Canada toUS. This complaint was handled appropriately given these circumstances. If there is anything elseI can do for Mr. [redacted] let me know. I will gladly review further.
I can understand Mr. [redacted] frustration in regards to the delay of his order but we are surelynot a fraudulent company. In fact we advised Mr. [redacted] of his delay and he agreedto wait patiently. Please find his response to [redacted] our Sales Agent on or about 5/30/14. ...
Hi [redacted], Thank you for the update. Have you been advised of the reason for the delay? This is disappointing news, but I remain interested in the wheels and will wait for confirmation of shipment based on the new estimated shipping date. You can continue the order as processed. On 7/2/14, we were notified of the estimated shipping date being changed to 7/30/14, from manufacturer.We called Mr. [redacted] and left a voicemail. He has not called us back since and started a charge back from his credit card company. I personally called Mr. [redacted] on 7/7/24 and left a voice mail for a return call. At this point, it may be too late to cancel as some items are available andstarted the process to build the wheels, unfortunately some items are still on back order.
Item in question: Spec D Chrome Halo Projector Headlights with LED’s
Order date: 4/24/14
I feel there was a misunderstanding in what James is interpreting and what the manufacture
understands the problem to be. I decided to hold a conference call with all...
parties to discuss each other’s concerns.
In speaking to the manufacturer, they have agreed to review his order for a refund. James feels confident this will be resolved without
further delay.
Have a great day.
Elizabeth Gonzalez
Consumer Relations Manager
800-505-3274 x8761
Item in question: Spec D Chrome Halo Projector Headlights with LED’s Order date: 4/24/ I feel there was a misunderstanding in what James is interpreting and what the manufacture understands the problem to be I decided to hold a conference call with all parties to discuss each other’s concerns In speaking to the manufacturer, they have agreed to review his order for a refund James feels confident this will be resolved without further delay Have a great day Elizabeth Gonzalez Consumer Relations Manager 800-505-x
Yes they finally sent refundThanks
Mr. *** is correct in stating the wheels had a defect which CARiD agreed toaccept according to the damage notedAny damages outside of what was notedwill be deducted from his refundOur offer was that he can upgrade to a largerdiameter at no cost or request a refundHe chose to request a
refund Please be advised that Mr*** provided the below shipping address to New York notCanadaWe gladly provided a return shipping label for the wheels from NY toCalifornia at our expense*** *** *** **,*** *** ** ***We accepted responsibility for the damage wheels and did not ask Mr*** to cover anypart of the damage, in stating such, he should not expect us to absorb the losshe incurred while the wheels were in his possessionI apologize, however atthis time CARiD will decline in covering his decision to ship from Canada toUSThis complaint was handled appropriately given these circumstancesIf there is anything elseI can do for Mr*** let me knowI will gladly review further
Mr. [redacted] is correct in stating the wheels had a defect which CARiD agreed toaccept according to the damage noted. Any damages outside of what was notedwill be deducted from his refund. Our offer was that he can upgrade to a largerdiameter at no cost or request a refund. He chose to request a refund. Please be advised that Mr. [redacted] provided the below shipping address to New York notCanada. We gladly provided a return shipping label for the wheels from NY toCalifornia at our expense. [redacted],[redacted]We accepted responsibility for the damage wheels and did not ask Mr. [redacted] to cover anypart of the damage, in stating such, he should not expect us to absorb the losshe incurred while the wheels were in his possession. I apologize, however atthis time CARiD will decline in covering his decision to ship from Canada toUS. This complaint was handled appropriately given these circumstances. If there is anything elseI can do for Mr. [redacted] let me know. I will gladly review further.
I can understand Mr. [redacted] frustration in regards to the delay of his order but we are surelynot a fraudulent company. In fact we advised Mr. [redacted] of his delay and he agreedto wait patiently. Please find his response to [redacted] our Sales Agent on or about 5/30/14. ...
Hi [redacted], Thank you for the update. Have you been advised of the reason for the delay? This is disappointing news, but I remain interested in the wheels and will wait for confirmation of shipment based on the new estimated shipping date. You can continue the order as processed. On 7/2/14, we were notified of the estimated shipping date being changed to 7/30/14, from manufacturer.We called Mr. [redacted] and left a voicemail. He has not called us back since and started a charge back from his credit card company. I personally called Mr. [redacted] on 7/7/24 and left a voice mail for a return call. At this point, it may be too late to cancel as some items are available andstarted the process to build the wheels, unfortunately some items are still on back order.
Item in question: Spec D Chrome Halo Projector Headlights with LED’s
Order date: 4/24/14
I feel there was a misunderstanding in what James is interpreting and what the manufacture
understands the problem to be. I decided to hold a conference call with all...
parties to discuss each other’s concerns.
In speaking to the manufacturer, they have agreed to review his order for a refund. James feels confident this will be resolved without
further delay.
Have a great day.
Elizabeth Gonzalez
Consumer Relations Manager
800-505-3274 x8761