Hello, I am responding to a claim filed against Lone Star Special Tees by [redacted]. The customer has worked with 2 prior sales people at our company before being taken over by our sales manager. Our [redacted] worked to communicate well and provide excellent customer...
service to [redacted], as we do with all of our over 3,000 customers. We have been in business for almost 25 years and hold great value in our customers. Unfortunately [redacted] was not satisfied with our printing, although our product and printing were excellent, she was not happy with the logo placement. For some reason we kept printing the wrong logo in the wrong place. We took notes and entered all the information into our system, took extra steps on several orders to ensure a happy customer, but we could not seem to do what she wanted. After several attempts at this with several different sales people, we made the decision to cut ties. We did give the customer free shirts worth over $450 at no charge. If the customer wanted to know who the owner of the company or operating manager was, she could have easily found this on the internet or by calling our office. The customer was angry and I’m guessing felt rejected and chose to complain publically instead. Please let me know if I can assist in any other way. [redacted]
Hello, I am responding to a claim filed against Lone Star Special Tees by [redacted]. The customer has worked with 2 prior sales people at our company before being taken over by our sales manager. Our [redacted] worked to communicate well and provide excellent customer...
service to [redacted], as we do with all of our over 3,000 customers. We have been in business for almost 25 years and hold great value in our customers. Unfortunately [redacted] was not satisfied with our printing, although our product and printing were excellent, she was not happy with the logo placement. For some reason we kept printing the wrong logo in the wrong place. We took notes and entered all the information into our system, took extra steps on several orders to ensure a happy customer, but we could not seem to do what she wanted. After several attempts at this with several different sales people, we made the decision to cut ties. We did give the customer free shirts worth over $450 at no charge. If the customer wanted to know who the owner of the company or operating manager was, she could have easily found this on the internet or by calling our office. The customer was angry and I’m guessing felt rejected and chose to complain publically instead. Please let me know if I can assist in any other way. [redacted]