Complaint: [redacted] I am rejecting this response because: It reflects poor customer service and lack of ownership for delayed product, work with unreliable companies, and significant financial and time inconvenience of the customerIt is my duty to inform the public of poor business practices Regards, [redacted]
Ms. [redacted]
1800 Broadway St. Apt #2412
San Antonio, TX 78215
Via email: [redacted]@gmail.com
RE: Revdex.com Claim #[redacted] — Bud's Embroidery Outlet Experience
Dear [redacted],
We have thoroughly reviewed your claim with the Revdex.com and feel that we owe you our deepest apologies for the inconvenience that this issue has caused.
At Bud's Embroidery Outlet, we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
After speaking with my staff, we found that the issue originated from the warehouse in which we order our inventory. The delay of course was on their end and was out of our control. Your order was placed on Tuesday May 20th and was promised on Friday May 23rd. We had hoped that your order of shirts would have been received as promised on Friday, as our last delivery for the week is late that afternoon. When your shirts did not arrive in the last order of the week, we proceeded to phone you and explain our situation. We were apologetic for the huge inconvenience that this may have caused but without the shirts there was nothing that could have been done. You then offered to find other shirts that could be printed and we immediately agreed to open our doors on Saturday and complete your order. We also communicated that we would print your original and have those to you by the following week.
What you paid is for the workmanship that has been done on your order. We went the extra mile to get your order out, and still printed the shirts that you brought in to meet the deadline. We gave you a credit of $25 for this issue and still completed the order. Your shirt order has finally arrived and we can still print them as an extra set. This missed opportunity to give you an enjoyable experience with Bud's is something we take very seriously and will strive to avoid at all costs.
If you have any questions or comments regarding this matter, please feel free to discuss it with me at ###-###-#### Sincerely,
[redacted]
Owner
Complaint: [redacted]
I am rejecting this response because:
It reflects poor customer service and lack of ownership for delayed product, work with unreliable companies, and significant financial and time inconvenience of the customer. It is my duty to inform the public of poor business practices.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: It reflects poor customer service and lack of ownership for delayed product, work with unreliable companies, and significant financial and time inconvenience of the customerIt is my duty to inform the public of poor business practices Regards, [redacted]
text-align: right;">June 30, 2014
Ms. [redacted]
1800 Broadway St. Apt #2412
San Antonio, TX 78215
Via email: [redacted]@gmail.com
RE: Revdex.com Claim #[redacted] — Bud's Embroidery Outlet Experience
Dear [redacted],
We have thoroughly reviewed your claim with the Revdex.com and feel that we owe you our deepest apologies for the inconvenience that this issue has caused.
At Bud's Embroidery Outlet, we are very serious about our customer's satisfaction and we work hard to get to the bottom of any customer complaints.
After speaking with my staff, we found that the issue originated from the warehouse in which we order our inventory. The delay of course was on their end and was out of our control. Your order was placed on Tuesday May 20th and was promised on Friday May 23rd. We had hoped that your order of shirts would have been received as promised on Friday, as our last delivery for the week is late that afternoon. When your shirts did not arrive in the last order of the week, we proceeded to phone you and explain our situation. We were apologetic for the huge inconvenience that this may have caused but without the shirts there was nothing that could have been done. You then offered to find other shirts that could be printed and we immediately agreed to open our doors on Saturday and complete your order. We also communicated that we would print your original and have those to you by the following week.
What you paid is for the workmanship that has been done on your order. We went the extra mile to get your order out, and still printed the shirts that you brought in to meet the deadline. We gave you a credit of $25 for this issue and still completed the order. Your shirt order has finally arrived and we can still print them as an extra set. This missed opportunity to give you an enjoyable experience with Bud's is something we take very seriously and will strive to avoid at all costs.
If you have any questions or comments regarding this matter, please feel free to discuss it with me at ###-###-#### Sincerely,
[redacted]
Owner
Complaint: [redacted]
I am rejecting this response because:
It reflects poor customer service and lack of ownership for delayed product, work with unreliable companies, and significant financial and time inconvenience of the customer. It is my duty to inform the public of poor business practices.
Regards,
[redacted]