[redacted]
[redacted]
I go in to buy bearings & seals for my hot tub pump and am told by London Pump Supply I should be replacing both impellers also but the impellers have to be ordered.
The bearings & seals were a stock item
The guy writes me up the bill and hands it to me, when I initially saw the total price I assumed he charged me for the impellers and asked to confirm .... no that was just for the bearings & seals ($180 for 4 bearings & 2 seals????)
The impellers were going to be another $60 each ($120)
Whatever, I pay the bill, if I need them I need them, they're the experts
[redacted]
[redacted]
I call back London Pump Supply right after I hang up with my buddy to see if I can simply return the bearings & seals I just bought and run them against the impellers I already had on order
The guy from London Pump Supply abruptly says "NO RETURNS"
I explained the situation to him and he says "Tell your buddy to keep them for an extra set"
Instead of making a huge deal of it I called back my buddy who had no problem returning the extra set.
When I go back in to get my impellers, I notice a huge chip out of one of the impellers.
The guy says " Don't worry about it, that won't make any difference to how it runs"
He then proceeds to write up my second bill for $156 (he charges me $70 each instead of $60)
I was upfront with the guy after I paid my second bill and told him I had been in sales for over thirty years and how customer service was the most important thing.
He completely agreed with me
I then asked him why he would worry so much about making a couple dollars rather than simply returning my order I had called back about since I was buying more product from him anyway?
[redacted]
I will never do business with London Pump Supply again[redacted]
[redacted]
[redacted]
I go in to buy bearings & seals for my hot tub pump and am told by London Pump Supply I should be replacing both impellers also but the impellers have to be ordered.
The bearings & seals were a stock item
The guy writes me up the bill and hands it to me, when I initially saw the total price I assumed he charged me for the impellers and asked to confirm .... no that was just for the bearings & seals ($180 for 4 bearings & 2 seals????)
The impellers were going to be another $60 each ($120)
Whatever, I pay the bill, if I need them I need them, they're the experts
[redacted]
[redacted]
I call back London Pump Supply right after I hang up with my buddy to see if I can simply return the bearings & seals I just bought and run them against the impellers I already had on order
The guy from London Pump Supply abruptly says "NO RETURNS"
I explained the situation to him and he says "Tell your buddy to keep them for an extra set"
Instead of making a huge deal of it I called back my buddy who had no problem returning the extra set.
When I go back in to get my impellers, I notice a huge chip out of one of the impellers.
The guy says " Don't worry about it, that won't make any difference to how it runs"
He then proceeds to write up my second bill for $156 (he charges me $70 each instead of $60)
I was upfront with the guy after I paid my second bill and told him I had been in sales for over thirty years and how customer service was the most important thing.
He completely agreed with me
I then asked him why he would worry so much about making a couple dollars rather than simply returning my order I had called back about since I was buying more product from him anyway?
[redacted]
I will never do business with London Pump Supply again[redacted]