Loma Linda Tire Services

Initial Business Response /* (1000, 16, 2015/11/04) */
Dear Mrs***,
Please accept my sincere apology on behalf of my companyI am very sorry to learn that your experience with ***,our tire technician, was less than adequate he should have handled the situation differentlyOur tire
tech's are given a set of guidelines for compensation that they are suppose to adhere to, however in this case,clearly those standards were insufficientI regret that we provided you with bad service and a poor customer experience it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional service please be assured that this type of situation will never happen againWe will issue you a full refund and hope that you will remain a valued customerIf there are any other issues that need to be addressed,now or in the future, please dont hesitate to contact me personally, by phone or in person
sincerely,
***
Initial Consumer Rebuttal /* (2000, 18, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this company's apologyI accept it because it is the right thing to doI appreciate the acknowledgement of poor service on Loma Linda Tire Services behalfI understand that we are human, and in this life we all make mistakes and/or poor choicesI hope this instance will prevent future situations for the company and the family running this business

Initial Business Response /* (1000, 16, 2015/11/04) */
Dear Mrs***,
Please accept my sincere apology on behalf of my companyI am very sorry to learn that your experience with ***,our tire technician, was less than adequate he should have handled the situation differentlyOur tire
tech's are given a set of guidelines for compensation that they are suppose to adhere to, however in this case,clearly those standards were insufficientI regret that we provided you with bad service and a poor customer experience it is the exact opposite of what we pride ourselves onWe value our customers and understand how important it is to offer exceptional service please be assured that this type of situation will never happen againWe will issue you a full refund and hope that you will remain a valued customerIf there are any other issues that need to be addressed,now or in the future, please dont hesitate to contact me personally, by phone or in person
sincerely,
***
Initial Consumer Rebuttal /* (2000, 18, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this company's apologyI accept it because it is the right thing to doI appreciate the acknowledgement of poor service on Loma Linda Tire Services behalfI understand that we are human, and in this life we all make mistakes and/or poor choicesI hope this instance will prevent future situations for the company and the family running this business