Lolli Couture

Initial Business Response /* (1000, 8, 2016/01/18) */
We sent out the new size on the 16th of this month, so the customer should have it by the end of this week.

Initial Business Response /* (1000, 5, 2016/01/26) */
Contact Name and Title: Support Staff
Contact Email: [redacted]@lollicouture.com
Please email us at [redacted]@lollicouture.com. Although the reps were correct that swimsuits cannot be returned due to health code restrictions, we can discuss how...

they treated you. This is not acceptable service.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would definitely like to further discuss the two customer service reps' offensive behavior. That part of the response I do agree with. However, I received a different product than I ordered. Even though it is a swimsuit, it is the wrong one and thus I still am requesting a refund. I do not even care to receive the correct product at this point in the process since it is so extremely long after I purchased the item initially.
Final Business Response /* (4000, 9, 2016/01/29) */
Hello,
Again, please email in at [redacted]@lollicouture.com. If there has been an error via the warehouse, we can facilitate a return for sure.

Final Consumer Response /* (2000, 6, 2015/12/10) */
[redacted]Document Attached[redacted]
Seller has provided proof of credit memo to my paypal account. I am waiting for paypal to apply the credit to my account.
Please close the dispute

Initial Business Response /* (1000, 5, 2016/03/02) */
Contact Name and Title: Support Staff
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@lollicouture.com
We are corresponding with this customer via email. Our records show no return was made, but she is claiming it was received by our...

warehouse on the 4th on February. We are going to open a claim and hunt down the package, at which point we will refund her.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A week has past since their response and I still have not received my refund.
Final Consumer Response /* (4200, 15, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received the refund for my shipping, but that is not the refund originally agreed upon. The request type was for a refund on the swimsuit.
Final Business Response /* (4000, 17, 2016/03/22) */
Hello,
We sent the customer a brand new swimsuit, and refunded her shipping costs for sending the defective piece back to us. There's nothing else we are going to do.
- Support