Lola Shoetique

I would like to say a special thank you to Tony of Lola Shoetique quality control Dept. He was quick and super helpful in his responses and helped in as assesting me in how to use a store credit toward new shoes. Typically dealing with things like this will give you headaches and work your nerves. But thankful for Tony my SHOE-perhero!

The customer experience that I've experienced with Lola Shoetique was phenomenal. I had a problem with an order and they responded to my emails very quickly. My issue was resolved with a wonderful employee Tony, he went above and beyond to resolve my problem. I've been a customer of theirs for about a year or so and don't plan on going anywhere.

My all time favorite online shoe boutique! Shipping is super fast and customer service is always friendly and fast to respond! I asked a question about a certain item & got replied to in minutes From Tony!

There was a pair of shoes I ordered that did not meet Lola Shoetique's quality standards, which I was okay with because it meant a lot to me that they have enough integrity to not send a customer a bad pair of shoes. So, I received an email from a representative, Tony, stating that I received store credit for the shoes and that I could use it whenever I found a new pair of shoes I wanted.

From that point forward, Tony was nothing but super nice and helpful! I really appreciated how she read my emails in their entirety and responded to every main point in my emails, and in a decent timely manner. A lot of company representatives do not do that and I think that's why I loved working with Tony so much during this process because she was different from reps that I've worked with in the past from other companies.

All in all, this was a positive and smooth process that I experienced with Lola Shoetique. Not to mention that my new shoes came super fast, which was a plus! I will definitely continue to do business with this amazing and genuine company.

I had a great experience with Lola Shoetique. Although my original order turned out to not fit I was able to return my items with no issue and received store credit which never expired. It took about 5 months for me to utilize my store credit but when I did everything went so smooth. I dealt with Tony and he was amazing and answered my emails very promptly. I will definitely be ordering from them again