Lois Andersen Bookkeeping

April 6, 2018Revdex.com [redacted] ***Re: [redacted] We went out to Mr***'s house on January 10, to repair a leak behind his commodeHe had recently had a new commode installed by others and it had a leak at the wall on the supply stopWe went out and replaced the supply stop and installed a new supply line from the stop to the commodeThe supply for the original stop was designed for a flare stop and we changed it out to a compression stop which takes a different fittingWe cleaned up like we do on all of our jobs, billed, and went to the next job [redacted] *** called the office the next day accusing my plumber of being a thief; that he had taken his brand new supply and he wanted it returnedThat afternoon, *** (the plumber) went back over and left the supply on [redacted] ***'s porchHe called back again a couple of days later saying that we changed the supply and left him an old one*** only had one supply line in his truck that he had changed out and it was Mr***'sWe wouldn't have our plumber driving back and forth across town to return a used part (an $supply) that was incorrectWe don't want anyone to be unsatisfied though, so if [redacted] *** needs us to send him a check for $to cover what he paid at Ace Hardware for a supply, we will do so.Thank you,

April 6, 2018Revdex.com[redacted]Re: [redacted]We went out to Mr. [redacted]'s house on January 10, 2018 to repair a leak behind his commode. He had recently had a new commode installed by others and it had a leak at the wall on the supply stop. We went out and replaced the supply stop and installed a new...

supply line from the stop to the commode. The supply for the original stop was designed for a flare stop and we changed it out to a compression stop which takes a different fitting. We cleaned up like we do on all of our jobs, billed, and went to the next job. [redacted] called the office the next day accusing my plumber of being a thief; that he had taken his brand new supply and he wanted it returned. That afternoon, [redacted] (the plumber) went back over and left the supply on [redacted]'s porch. He called back again a couple of days later saying that we changed the supply and left him an old one. [redacted] only had one supply line in his truck that he had changed out and it was Mr. [redacted]'s. We wouldn't have our plumber driving back and forth across town to return a used part (an $11.00 supply) that was incorrect. We don't want anyone to be unsatisfied though, so if [redacted] needs us to send him a check for $11.00 to cover what he paid at Ace Hardware for a supply, we will do so.Thank you,