August 25,2016*** *** *** *** *** *** ** *** *** ** *** *** *** *** * *** *** *** *** *** ** ***
*** *** ** *** ***
*** *** ***This firm represents Bozzuto Homes, Incand *** *** *** *** the latter of which developed the *** *** *** *** I write to respond to your letter of August 5,directed to *** ***My clients stand by the position set forth in their initial response to *** *** complaint, which was sent to you on July 20,I do not see the need to reiterate the same positions set forth in that letterwrite solely to address some of the new comments raised by *** *** in his response to you.*** *** alleges that "Bozzuto" is strictly liable for the sprinkler failure pursuant to ** *** *** *** ** *** *** ** *** *** *** *** ** *** *** ** *** *** *** *** simply codifies certain warranties that a developer is required to provide to a condominium purchaserThe code requires the developer to correct "defects in materials or workmanship." It does not impose strict liability for all damages associated with the construction of a condominium unitAs explained in the original response to *** *** coiiiplalnt, there was no defect with respect to the sprinkler pipe itself or the installation of the pipe.*** *** also alleges that the bulkhead was not insulatedThis is simply untrueThe bulkhead was properly insulated and passed inspection by the County and the fire marshal.*** *** also alleges that the bulkhead contained numerous holesThe holes in the bulkhead were installed to allow gas and electric conduits to pass tHfbugh the bulkhead and intO'the utility room within the garageThe conduits wdre pfbpefly installed through the bulkhead and their installation complied with codeThere were no random holes cut into the bulkheadPage trust that this information, combined with the prior response from my clients, is sufficient to allow you to close this matterIf you have any further questions, please contact me.SincerelKevin S
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
[redacted] keeps saying that they did everything they could, but what they did and offered to do is far from reasonable actions that any management office could do in a similar situation.
The disruptive party smokes constantly despite [redacted]’s warning. (The disruptive party also makes money through [redacted], although he is well aware that it violates lease terms.) It is obvious that the disruptive party is a person who has no respect to leasing terms he signed and that “everything” [redacted] claims to have done would not stop him from continuing to violate them. [redacted] also told me that they were not sure when the disruptive party would be evicted due to DC laws that protect residents.
I pay over $5,600 per month for a 3 bedroom unit, and [redacted] offered to lower my rent to $5,500 per month until the disruptive party moves out. I am not able to use the master bedroom, and [redacted] says that the $160 discount is enough to compensate for that.
The disruptive party is the main entity who is responsible, but [redacted] also bears responsibility for cigarette/marijuana smoke that my family and I are forced to inhale. The building was built to be a smoke-free building so it does not prevent smoke from neighboring units or outside from getting in my unit. When the disruptive party smokes, smoke gets into my master bedroom through a light fixture and my family and I are forced to inhale it.
If [redacted] believes $160 is a reasonable compensation, it is clear that they do not understand the magnitude of damages my family and I have been suffering. As stated in my complaints, I am not asking [redacted] to compensate for the suffering that my family and I have been forced to bear; I only ask for the rent discount while the eviction process is under way. I believe this will make [redacted] be more serious about troubles residents are forced to bear.If [redacted] is confident that they will evict the disruptive party speedily, the rent discount will have minimal impact. The fact that they do not want to give a substantial discount makes me think that they wii not do their best to resolve the issue.
Regards,
[redacted]
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July 6, 2016Regarding: Complaint ID [redacted]To Whom It May Concern;Thank you for contacting us regarding this matter.We strive for nothing less than a beautiful and welcoming community for all of our residents, and take great pride in the customer service we provide each and every day.When we were...
contacted via email by our resident regarding her concerns of the irrigation-system wetting her patio, we responded immediately, and re-directed the sprinkler head away from the patio.Unfortunately, the force of the water was too strong, which moved the sprinkler head back into its original position, facing and wetting the patio in the early morning hours.The resident contacted us again, and we had our maintenance team address and correct this issue, again.Furthermore, to avoid any further inconvenience for our resident, we requested for our irrigationContractor to Come out to disengage and shut off this particular sprinkler head. We were told it had been completed, which, in turn was communicated to the resident as well. Unfortunately, it had not been shut off.Upon notifying the office a third time, the sprinkler head was immediately disengaged.The resident who had filed the complaints has communicated with our leasing manager at [redacted] on several occasions in person and via email. Each time, her concern was acknowledged immediately, responded to, and action was taken.Furthermore, she has also spoken with our leasing manager about the possibility of a reimbursement for her damaged possessions. She was asked to provide us with information regarding the damaged items, and its value. We have not received this information yet.We will be happy to reach out to her to discuss an appropriate reimbursement of her water-damaged belongings, which were located on the patio.Julia S
August 25, 2016Revdex.com 1411 K St. NW, 10 Floor Washington, DC 20005-3404RE: Complaint ID #[redacted]Dear [redacted],The attached letter was received on Tuesday, August 19" in regards to complaint ID #[redacted]. Bozzuto Management Company took over management of The [redacted] Apartments on...
May 18", 2016. About a month after take over we implemented a new pricing Software system to generate pricing on all available units on a daily basis. The complainant was a current resident at this time and had wished to secure a more affordable option. She saw the pricing online, contacted the leasing office, and began the process of reserving her new home. A $250 deposit and a $31 application fee were both taken from the individual.Upon further review it was made clear that the monthly price offered to the complainant was much lower than the intended pricing due to a glitch in the newly implemented software. The complainant was contacted immediately, made aware of the glitch, and given the correct price for her apartment. She was offered the option of taking the reserved apartment home at the correct price, or cancel her reservation all together for a full refund of all monies paid.The complainant decided to cancel her reservation and a full refund in the amount of $281 was expedited to her immediately. There was no legal contract signed by Bozzuto Management Company or the complainant which would have bound this agreement.Several days later the complainant saw online that the pricing for this exact unit that she canceled her reservation on was again lower. Pricing can change depending upon the date you choose to start your lease as well as the lease term selected. The price that the complainant saw online was for an immediate move in date of August 1". The complainant was informed that if she wished to hold the apartment until August 13" the rate would increase. Again, starting pricing is online and can fluctuate depending upon the move in date and lease term Selected.The complainant chooses to vacate her apartment home at The [redacted] at the end ofher lease agreement which was August 18, 2016. No payment was made for the 18" days of rent in which complainant resided in her home.[redacted], Greenbelt, MD [redacted] Bozzuto.com The breakdown for August 1, 2016- August 18, 2016 is as follows.$1,315.74 Rent$58.06 Parking$14.52 Pet Fee$14.52 Trash$113.30 Late Fee$767.36 Damaged assessed at move out $2,283.50 Total -$500.00 Security Deposit Refund -$250.00 Pet Deposit Refund -$37.85 Interest on Deposit $1495.65 Total Amount Duein effort to resolve this complaint we are willing to waive the late fee in the amount of $113.30 and well as the rent from August 1-18". All remaining fees and damages would still remain outstanding and would be the responsibility of the complainant. The revised amountWAIVED Rent$58.06 Parking$14.52 Pet Fee$14.52 TrashWAVED Late Fee$767.36 Damaged assessed at move out $854.46 Total -$500.00 Security Deposit Refund -$250.00 Pet Deposit Refund-$37.85 interest on Deposit$66.61 Revised Total Amount DueI hope that you will find this a fair compensation in a good faith effort to show our willingness to remedy this situation.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Although this response seems as if it states policy, policy was clearly not followed as aforementioned. It is incorrect to say that policy was indeed followed when even the basic rules of the program were not upheld, based simply on allowing residents to qualify based on student loans. And to note, majority of MSM residents are [redacted] of [redacted] students so if all of the ADUs are occupied as I was told, they’re likely inhabited by college students. This is significant because they, too, like the individuals I know personally, likely qualified based on student loans and not on income from a job/career. Based on my research, not being able to use loans as a source of income is a staple within the program itself, not to be applied at one’s discretion from one apartment community to the next— a fact that was never checked with their "DCHD source" prior to my current issue (as management was unaware of this). Additionally, there is nothing in my credit history or background that would have prevented me from qualifying for the program, if that is what is insinuated, especially since I qualified and was approved to reside at MSM initially. It is evident that no one at MSM is willing to take responsibility for this matter, so I will be taking my complaint elsewhere.
Regards,
[redacted]
July 15, 2016Dear [redacted],The resident who submitted this complaint is under a lease agreement with the former management company, [redacted]. Under that lease agreement, there is an employment termination clause that states they may break their lease for an employment transfer greater than 50...
miles and the resident must provide written documentation from their new employer, and then are required to give a 60-day notice period, pay a one-month termination penalty, and payback any concessions they received during that current lease period.Bozzuto's termination policy for our lease agreements also requires a 60-day notice and a one month rent penalty but no concession payback. We do not ever want any of our residents to be under enormous financial strain, especially for a positive change like a new job, and understand that although they are contracted under a different agreement than ours, we want to work with them as much as possible. That being said, we have reached out to this resident to let them know we will be waiving the concession payback portion of the termination.Thank you again for reaching out and please let us know if you have any further questions.Kind Regards,Danielle C.
Dear Mr. [redacted],Below is an explanation in reply to the complaint ID at your reference.On 23 August 2016 Ms. [redacted] contacted the leasing office via email to discuss ADU options at the end of her lease term (October 2016). She also stated that she had been told by staff that due to a file...
Corruption we had to start a new contact sheet and that she would be added to the new sheet as a top priority. Michele R[redacted] (Accounts Manager at [redacted] Market) responded and confirmed that she had been offered the studio ADU that was available at the time as well as offering her a renewal rate for her current apartment home. Ms. [redacted] replied and stated that she was not interested in the studio or in renewing at the offered rate. Michele then informed her of another available market rent unit towards her lease end date. The next email correspondence is from September 14". Between the original email date of August 23" and September 14" Ms. [redacted] had met with our General Manager (Bridget R[redacted]) and was offered a one bedroom ADU, Michele reached out to follow up and requested the documentation required to support an ADU application. After receiving the documentation Michele again followed up requesting further documentation as the initial paperwork showed that Ms. [redacted] was receiving deposits from Howard University and that the original letter provided did not confirm her student status. Ms. [redacted] complied and replied stating that the money was a sum of $30,000 which goes into a joint account with her mother and that she'd provide the other required documentation. On September 17"Ms. [redacted] provided the documents and Michele wrote back to her to tell her she would review and be in touch, along with the documents was a letter from Ms. [redacted]s parents stating they would provide additional income. After determining that we could not qualify Ms. [redacted] without further clarification Michele reached out to DC's Department of Housing and Community Development (DCHD) to gain extra assistance. DCHD confirmed that the letter included could not be applied towards her income and that copies of the parents W2's would be required. Michele reiterated these facts to Ms. [redacted] and informed her that unfortunately she may not qualify for the ADU program. On September 26"Ms. [redacted] replied and suggested that she could "provide an easy fix" by cancelling her application, have her parents start issuing her funds and reapplying for the home. Michele informed her that we would need her bank Statements to prove that regular payments were being made from her parents. Ms. [redacted] contacted Michele on September 27" stating she had spoken with DCHD herself and was given different information, she also pointed out her frustrations with the application process and information provided by staff at [redacted] Market. then replied to Ms. [redacted] and let her know due to the Complications with her income that we were working with DCHD for full clarity. Michele contacted DCHD with a fullbackground of the application and documentation provided, after back and forth Conversations DCHD confirmed that the income provided by Ms. [redacted] would not qualify her for the ADU program. Michele asked the contact at DCHD point blank would Ms. [redacted] qualify and the response was no. I have attached all of the email correspondence for your review. The changes referred to for the ADU program were changes such as 6 pay checks being required as opposed to 4 previously and that other changes may happen. I did not state that student loans were once accepted as income and no longer are. This conversation took place with Ms. [redacted]'s mother. Due to Ms. [redacted] not being able to qualify for an ADU we offered the courtesy of extending her current unit price until November 30" to allow time for her to make a decision on whether she wished to continue to lease with us in her current home or to transfer to a different unit.Thank you for allowing me to explain the situation.
August 1, 2017[redacted] Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1411K St. NW, 10th FloorWashington, DC 20005Dear [redacted],We are receipt of the complaint of one of our residents and would like to issue a response.We understand the resident cancelled his hold on an apartment...
after the 48 hour time period. It is our policy that we do not refund deposits after 48 hours. We have since reached out the resident and will be issuing the $300 deposit back to him.Please Contact me should there be any questions or Concern.Jaimee T[redacted] General Manager VITA Tysons Corner Center [redacted]
October 21, 2016Revdex.com serving Metro Washington DC and Eastern Pennsylvania Attin: [redacted]1411 K St. NW, 10th FloorWashington, DC 20005-3404RE: Complaint ID: [redacted]Dear [redacted],All Lessee (s) are required to give a 60-day written notice to terminate a lease agreement. All Lessee(s)...
terminating the lease agreement early prior to expiration, include penalties consisting of a termination fee equal to one month rent and if any concessions were absorbed lessee(s) are required to pay back in full prior to move out.All lessee(s) sign a fully executed lease agreement including all addendums. The Concession Addendum in the lease agreement clearly states "in the event that the aforesaid Lease is not fulfilled, the Lessee hereby agrees to reimburse the Lessor for the total amount of the concession used prior to vacating premises".Both lessee(s) signed the lease agreement and therefore agreed to conditions in the lease agreement,lessee(s) has stated that if management would not agree to the Lessee(s) requests to waive the Concession or reduce the amount, lessee(s) would take action by filing a complaint with Revdex.com and/orfiling a lawsuit.AS of September 27, 2016, Lessee(s) agreed to a monthly payment plan over a four month period to settle the ful balance owed.Sincerely,One Eleven Management
July 14, 2016Dear [redacted],Thank you for the correspondence regarding the complaint by [redacted]. Throughout [redacted]'s tenure at [redacted], we have made every effort to resolve her concerns promptly. The complaints forwarded to us are based on the validity of her car being towed and...
our duty to provide her with reimbursements for items she deemed below standard. In lieu of her complaints, all of the items in her apartment have been repaired and I personally met with [redacted] to walk the unit and address her issues. Over the course of the process, she has continuously missed appointments with me.In regard to the questionable nature of the free rent. We explained to [redacted] that she had already signed her lease before the special was put into place. As far the [redacted] service not being active, I have offered to refund the expenses for the time she was without the cable and internet services. The services were not working due to the [redacted] strike.Once again, in response to the service requests issues, please note that our onsite maintenance inspected the unit within 24 hours and worked diligently to resolve the issues. Each subsequent service request was also responded to within 24 hours. The carpet has been re-cleaned and we offered to replace her cabinet doors.We appreciate [redacted]'s residency at [redacted] and value her as a resident. I look forward to hearing from you and resolving this situation.Thank you,Kris H
November 23rd, 2016Revdex.com serving Metro Washington DC and Eastern Pennsylvania[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]We have followed up with [redacted] regarding his concern of amenity availability at [redacted] in...
Elkridge, MD. Below are steps we are taking to ensure we don’t have any future issues.1. Work with the staff on how to better resolve resident’s issues and making sure there is improved communication and concern exhibited for their issue. 2. Review amenity availability with ownership.3. Ensure property amenities are marketed accurately.After speaking with [redacted], it seemed like he was happy with our plan and I let him know to reach out to me with any future concerns.If you have any questions, feel free to give me a call at [redacted]. Thank you.Sincerely,Patrick B[redacted]Regional Portfolio ManagerThe Bozzuto Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards and thank you for your time,
[redacted]
Please be aware that the issuer has been resolved by refunding $249 as requested by the resident. If you have any questions, don't hesitate to contact me.
October 30, 2015 Dear [redacted]:Please be advised that this firm represents the Bozzuto Group. I write on behalf of my client to respond to the above referenced complaint.This dispute has been ongoing for some time. [redacted] has retained counsel and asserted claims against Bozzuto relating to...
the flooring in his condominium unit. I have been defending the claim on behalf of Bozzuto. Earlier this week, the parties reached an agreed upon settlement of the dispute. I expect a formal settlement agreement will be executed shortly, and that [redacted] will be withdrawing his claim with theRevdex.com.Please contact me if you wish to discuss this matter further.Sincerely,Kevin S.
January 4, 2016[redacted] Complaint iD. [redacted]Dear [redacted],I do understand your concerns and am sorry you were not informed of the carpet fee. Customer service is very important to us and we do want your experience to be positive,I am Writing to let you know we have reconsidered our decision on the professional Carpet fee and Will waive this fee due to the miscommunication, it is with our sincere apologies, that we did not communicate our policy to you from the lease signing.Please let me know if you have any additional questions or concerns.Regards,Lisa H[redacted] Bozzuto Management[redacted], Suite [redacted], Greenbelt, MD 20770 || [redacted].[redacted] | Bozzuto.com
August 25,2016*** *** *** *** *** *** ** *** *** ** *** *** *** *** * *** *** *** *** *** ** ***
*** *** ** *** ***
*** *** ***This firm represents Bozzuto Homes, Incand *** *** *** *** the latter of which developed the *** *** *** *** I write to respond to your letter of August 5,directed to *** ***My clients stand by the position set forth in their initial response to *** *** complaint, which was sent to you on July 20,I do not see the need to reiterate the same positions set forth in that letterwrite solely to address some of the new comments raised by *** *** in his response to you.*** *** alleges that "Bozzuto" is strictly liable for the sprinkler failure pursuant to ** *** *** *** ** *** *** ** *** *** *** *** ** *** *** ** *** *** *** *** simply codifies certain warranties that a developer is required to provide to a condominium purchaserThe code requires the developer to correct "defects in materials or workmanship." It does not impose strict liability for all damages associated with the construction of a condominium unitAs explained in the original response to *** *** coiiiplalnt, there was no defect with respect to the sprinkler pipe itself or the installation of the pipe.*** *** also alleges that the bulkhead was not insulatedThis is simply untrueThe bulkhead was properly insulated and passed inspection by the County and the fire marshal.*** *** also alleges that the bulkhead contained numerous holesThe holes in the bulkhead were installed to allow gas and electric conduits to pass tHfbugh the bulkhead and intO'the utility room within the garageThe conduits wdre pfbpefly installed through the bulkhead and their installation complied with codeThere were no random holes cut into the bulkheadPage trust that this information, combined with the prior response from my clients, is sufficient to allow you to close this matterIf you have any further questions, please contact me.SincerelKevin S
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
[redacted] keeps saying that they did everything they could, but what they did and offered to do is far from reasonable actions that any management office could do in a similar situation.
The disruptive party smokes constantly despite [redacted]’s warning. (The disruptive party also makes money through [redacted], although he is well aware that it violates lease terms.) It is obvious that the disruptive party is a person who has no respect to leasing terms he signed and that “everything” [redacted] claims to have done would not stop him from continuing to violate them. [redacted] also told me that they were not sure when the disruptive party would be evicted due to DC laws that protect residents.
I pay over $5,600 per month for a 3 bedroom unit, and [redacted] offered to lower my rent to $5,500 per month until the disruptive party moves out. I am not able to use the master bedroom, and [redacted] says that the $160 discount is enough to compensate for that.
The disruptive party is the main entity who is responsible, but [redacted] also bears responsibility for cigarette/marijuana smoke that my family and I are forced to inhale. The building was built to be a smoke-free building so it does not prevent smoke from neighboring units or outside from getting in my unit. When the disruptive party smokes, smoke gets into my master bedroom through a light fixture and my family and I are forced to inhale it.
If [redacted] believes $160 is a reasonable compensation, it is clear that they do not understand the magnitude of damages my family and I have been suffering. As stated in my complaints, I am not asking [redacted] to compensate for the suffering that my family and I have been forced to bear; I only ask for the rent discount while the eviction process is under way. I believe this will make [redacted] be more serious about troubles residents are forced to bear.If [redacted] is confident that they will evict the disruptive party speedily, the rent discount will have minimal impact. The fact that they do not want to give a substantial discount makes me think that they wii not do their best to resolve the issue.
Regards,
[redacted]
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July 6, 2016Regarding: Complaint ID [redacted]To Whom It May Concern;Thank you for contacting us regarding this matter.We strive for nothing less than a beautiful and welcoming community for all of our residents, and take great pride in the customer service we provide each and every day.When we were...
contacted via email by our resident regarding her concerns of the irrigation-system wetting her patio, we responded immediately, and re-directed the sprinkler head away from the patio.Unfortunately, the force of the water was too strong, which moved the sprinkler head back into its original position, facing and wetting the patio in the early morning hours.The resident contacted us again, and we had our maintenance team address and correct this issue, again.Furthermore, to avoid any further inconvenience for our resident, we requested for our irrigationContractor to Come out to disengage and shut off this particular sprinkler head. We were told it had been completed, which, in turn was communicated to the resident as well. Unfortunately, it had not been shut off.Upon notifying the office a third time, the sprinkler head was immediately disengaged.The resident who had filed the complaints has communicated with our leasing manager at [redacted] on several occasions in person and via email. Each time, her concern was acknowledged immediately, responded to, and action was taken.Furthermore, she has also spoken with our leasing manager about the possibility of a reimbursement for her damaged possessions. She was asked to provide us with information regarding the damaged items, and its value. We have not received this information yet.We will be happy to reach out to her to discuss an appropriate reimbursement of her water-damaged belongings, which were located on the patio.Julia S
August 25, 2016Revdex.com 1411 K St. NW, 10 Floor Washington, DC 20005-3404RE: Complaint ID #[redacted]Dear [redacted],The attached letter was received on Tuesday, August 19" in regards to complaint ID #[redacted]. Bozzuto Management Company took over management of The [redacted] Apartments on...
May 18", 2016. About a month after take over we implemented a new pricing Software system to generate pricing on all available units on a daily basis. The complainant was a current resident at this time and had wished to secure a more affordable option. She saw the pricing online, contacted the leasing office, and began the process of reserving her new home. A $250 deposit and a $31 application fee were both taken from the individual.Upon further review it was made clear that the monthly price offered to the complainant was much lower than the intended pricing due to a glitch in the newly implemented software. The complainant was contacted immediately, made aware of the glitch, and given the correct price for her apartment. She was offered the option of taking the reserved apartment home at the correct price, or cancel her reservation all together for a full refund of all monies paid.The complainant decided to cancel her reservation and a full refund in the amount of $281 was expedited to her immediately. There was no legal contract signed by Bozzuto Management Company or the complainant which would have bound this agreement.Several days later the complainant saw online that the pricing for this exact unit that she canceled her reservation on was again lower. Pricing can change depending upon the date you choose to start your lease as well as the lease term selected. The price that the complainant saw online was for an immediate move in date of August 1". The complainant was informed that if she wished to hold the apartment until August 13" the rate would increase. Again, starting pricing is online and can fluctuate depending upon the move in date and lease term Selected.The complainant chooses to vacate her apartment home at The [redacted] at the end ofher lease agreement which was August 18, 2016. No payment was made for the 18" days of rent in which complainant resided in her home.[redacted], Greenbelt, MD [redacted] Bozzuto.com The breakdown for August 1, 2016- August 18, 2016 is as follows.$1,315.74 Rent$58.06 Parking$14.52 Pet Fee$14.52 Trash$113.30 Late Fee$767.36 Damaged assessed at move out $2,283.50 Total -$500.00 Security Deposit Refund -$250.00 Pet Deposit Refund -$37.85 Interest on Deposit $1495.65 Total Amount Duein effort to resolve this complaint we are willing to waive the late fee in the amount of $113.30 and well as the rent from August 1-18". All remaining fees and damages would still remain outstanding and would be the responsibility of the complainant. The revised amountWAIVED Rent$58.06 Parking$14.52 Pet Fee$14.52 TrashWAVED Late Fee$767.36 Damaged assessed at move out $854.46 Total -$500.00 Security Deposit Refund -$250.00 Pet Deposit Refund-$37.85 interest on Deposit$66.61 Revised Total Amount DueI hope that you will find this a fair compensation in a good faith effort to show our willingness to remedy this situation.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
Although this response seems as if it states policy, policy was clearly not followed as aforementioned. It is incorrect to say that policy was indeed followed when even the basic rules of the program were not upheld, based simply on allowing residents to qualify based on student loans. And to note, majority of MSM residents are [redacted] of [redacted] students so if all of the ADUs are occupied as I was told, they’re likely inhabited by college students. This is significant because they, too, like the individuals I know personally, likely qualified based on student loans and not on income from a job/career. Based on my research, not being able to use loans as a source of income is a staple within the program itself, not to be applied at one’s discretion from one apartment community to the next— a fact that was never checked with their "DCHD source" prior to my current issue (as management was unaware of this). Additionally, there is nothing in my credit history or background that would have prevented me from qualifying for the program, if that is what is insinuated, especially since I qualified and was approved to reside at MSM initially. It is evident that no one at MSM is willing to take responsibility for this matter, so I will be taking my complaint elsewhere.
Regards,
[redacted]
July 15, 2016Dear [redacted],The resident who submitted this complaint is under a lease agreement with the former management company, [redacted]. Under that lease agreement, there is an employment termination clause that states they may break their lease for an employment transfer greater than 50...
miles and the resident must provide written documentation from their new employer, and then are required to give a 60-day notice period, pay a one-month termination penalty, and payback any concessions they received during that current lease period.Bozzuto's termination policy for our lease agreements also requires a 60-day notice and a one month rent penalty but no concession payback. We do not ever want any of our residents to be under enormous financial strain, especially for a positive change like a new job, and understand that although they are contracted under a different agreement than ours, we want to work with them as much as possible. That being said, we have reached out to this resident to let them know we will be waiving the concession payback portion of the termination.Thank you again for reaching out and please let us know if you have any further questions.Kind Regards,Danielle C.
Dear Mr. [redacted],Below is an explanation in reply to the complaint ID at your reference.On 23 August 2016 Ms. [redacted] contacted the leasing office via email to discuss ADU options at the end of her lease term (October 2016). She also stated that she had been told by staff that due to a file...
Corruption we had to start a new contact sheet and that she would be added to the new sheet as a top priority. Michele R[redacted] (Accounts Manager at [redacted] Market) responded and confirmed that she had been offered the studio ADU that was available at the time as well as offering her a renewal rate for her current apartment home. Ms. [redacted] replied and stated that she was not interested in the studio or in renewing at the offered rate. Michele then informed her of another available market rent unit towards her lease end date. The next email correspondence is from September 14". Between the original email date of August 23" and September 14" Ms. [redacted] had met with our General Manager (Bridget R[redacted]) and was offered a one bedroom ADU, Michele reached out to follow up and requested the documentation required to support an ADU application. After receiving the documentation Michele again followed up requesting further documentation as the initial paperwork showed that Ms. [redacted] was receiving deposits from Howard University and that the original letter provided did not confirm her student status. Ms. [redacted] complied and replied stating that the money was a sum of $30,000 which goes into a joint account with her mother and that she'd provide the other required documentation. On September 17"Ms. [redacted] provided the documents and Michele wrote back to her to tell her she would review and be in touch, along with the documents was a letter from Ms. [redacted]s parents stating they would provide additional income. After determining that we could not qualify Ms. [redacted] without further clarification Michele reached out to DC's Department of Housing and Community Development (DCHD) to gain extra assistance. DCHD confirmed that the letter included could not be applied towards her income and that copies of the parents W2's would be required. Michele reiterated these facts to Ms. [redacted] and informed her that unfortunately she may not qualify for the ADU program. On September 26"Ms. [redacted] replied and suggested that she could "provide an easy fix" by cancelling her application, have her parents start issuing her funds and reapplying for the home. Michele informed her that we would need her bank Statements to prove that regular payments were being made from her parents. Ms. [redacted] contacted Michele on September 27" stating she had spoken with DCHD herself and was given different information, she also pointed out her frustrations with the application process and information provided by staff at [redacted] Market. then replied to Ms. [redacted] and let her know due to the Complications with her income that we were working with DCHD for full clarity. Michele contacted DCHD with a fullbackground of the application and documentation provided, after back and forth Conversations DCHD confirmed that the income provided by Ms. [redacted] would not qualify her for the ADU program. Michele asked the contact at DCHD point blank would Ms. [redacted] qualify and the response was no. I have attached all of the email correspondence for your review. The changes referred to for the ADU program were changes such as 6 pay checks being required as opposed to 4 previously and that other changes may happen. I did not state that student loans were once accepted as income and no longer are. This conversation took place with Ms. [redacted]'s mother. Due to Ms. [redacted] not being able to qualify for an ADU we offered the courtesy of extending her current unit price until November 30" to allow time for her to make a decision on whether she wished to continue to lease with us in her current home or to transfer to a different unit.Thank you for allowing me to explain the situation.
August 1, 2017[redacted] Revdex.com serving Metro Washington DC and Eastern Pennsylvania 1411K St. NW, 10th FloorWashington, DC 20005Dear [redacted],We are receipt of the complaint of one of our residents and would like to issue a response.We understand the resident cancelled his hold on an apartment...
after the 48 hour time period. It is our policy that we do not refund deposits after 48 hours. We have since reached out the resident and will be issuing the $300 deposit back to him.Please Contact me should there be any questions or Concern.Jaimee T[redacted] General Manager VITA Tysons Corner Center [redacted]
October 21, 2016Revdex.com serving Metro Washington DC and Eastern Pennsylvania Attin: [redacted]1411 K St. NW, 10th FloorWashington, DC 20005-3404RE: Complaint ID: [redacted]Dear [redacted],All Lessee (s) are required to give a 60-day written notice to terminate a lease agreement. All Lessee(s)...
terminating the lease agreement early prior to expiration, include penalties consisting of a termination fee equal to one month rent and if any concessions were absorbed lessee(s) are required to pay back in full prior to move out.All lessee(s) sign a fully executed lease agreement including all addendums. The Concession Addendum in the lease agreement clearly states "in the event that the aforesaid Lease is not fulfilled, the Lessee hereby agrees to reimburse the Lessor for the total amount of the concession used prior to vacating premises".Both lessee(s) signed the lease agreement and therefore agreed to conditions in the lease agreement,lessee(s) has stated that if management would not agree to the Lessee(s) requests to waive the Concession or reduce the amount, lessee(s) would take action by filing a complaint with Revdex.com and/orfiling a lawsuit.AS of September 27, 2016, Lessee(s) agreed to a monthly payment plan over a four month period to settle the ful balance owed.Sincerely,One Eleven Management
July 14, 2016Dear [redacted],Thank you for the correspondence regarding the complaint by [redacted]. Throughout [redacted]'s tenure at [redacted], we have made every effort to resolve her concerns promptly. The complaints forwarded to us are based on the validity of her car being towed and...
our duty to provide her with reimbursements for items she deemed below standard. In lieu of her complaints, all of the items in her apartment have been repaired and I personally met with [redacted] to walk the unit and address her issues. Over the course of the process, she has continuously missed appointments with me.In regard to the questionable nature of the free rent. We explained to [redacted] that she had already signed her lease before the special was put into place. As far the [redacted] service not being active, I have offered to refund the expenses for the time she was without the cable and internet services. The services were not working due to the [redacted] strike.Once again, in response to the service requests issues, please note that our onsite maintenance inspected the unit within 24 hours and worked diligently to resolve the issues. Each subsequent service request was also responded to within 24 hours. The carpet has been re-cleaned and we offered to replace her cabinet doors.We appreciate [redacted]'s residency at [redacted] and value her as a resident. I look forward to hearing from you and resolving this situation.Thank you,Kris H
November 23rd, 2016Revdex.com serving Metro Washington DC and Eastern Pennsylvania[redacted] [redacted]
[redacted]
[redacted]
Dear [redacted]We have followed up with [redacted] regarding his concern of amenity availability at [redacted] in...
Elkridge, MD. Below are steps we are taking to ensure we don’t have any future issues.1. Work with the staff on how to better resolve resident’s issues and making sure there is improved communication and concern exhibited for their issue. 2. Review amenity availability with ownership.3. Ensure property amenities are marketed accurately.After speaking with [redacted], it seemed like he was happy with our plan and I let him know to reach out to me with any future concerns.If you have any questions, feel free to give me a call at [redacted]. Thank you.Sincerely,Patrick B[redacted]Regional Portfolio ManagerThe Bozzuto Group
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards and thank you for your time,
[redacted]
Please be aware that the issuer has been resolved by refunding $249 as requested by the resident. If you have any questions, don't hesitate to contact me.
October 30, 2015 Dear [redacted]:Please be advised that this firm represents the Bozzuto Group. I write on behalf of my client to respond to the above referenced complaint.This dispute has been ongoing for some time. [redacted] has retained counsel and asserted claims against Bozzuto relating to...
the flooring in his condominium unit. I have been defending the claim on behalf of Bozzuto. Earlier this week, the parties reached an agreed upon settlement of the dispute. I expect a formal settlement agreement will be executed shortly, and that [redacted] will be withdrawing his claim with theRevdex.com.Please contact me if you wish to discuss this matter further.Sincerely,Kevin S.
January 4, 2016[redacted] Complaint iD. [redacted]Dear [redacted],I do understand your concerns and am sorry you were not informed of the carpet fee. Customer service is very important to us and we do want your experience to be positive,I am Writing to let you know we have reconsidered our decision on the professional Carpet fee and Will waive this fee due to the miscommunication, it is with our sincere apologies, that we did not communicate our policy to you from the lease signing.Please let me know if you have any additional questions or concerns.Regards,Lisa H[redacted] Bozzuto Management[redacted], Suite [redacted], Greenbelt, MD 20770 || [redacted].[redacted] | Bozzuto.com