Logistics Health, Inc.

I made it clear that the month of September was FULL of VA appointments. I cancelled one then when I resheduled it was at a location I could not get to. Now I have a new appointment at the correct location. I also had (3) VA appointments that I will now have cancel and reschedule. I am so irritated I could really do harm! This is a TOTAL CRACKPOT organization and I would like it to fail as They Are Failing Veterans. For a goddamn motherfking 15 minute appointment I have to rearrange my life. Stupid As Mofos! Less than ZERO rating...

Now I know why there is such a high prevalence of SUICIDE amongst veterans. The head of this company should be charged with multiple counts of manslaughter due to their treatment of vets while going out of their way to deny claims. I bet the head is not a veteran at all. I am doing continuous research on this blatantly reducive company. Yes, they REDUCE the dignity of veterans.

Had to contact my senator! So, so bad. So, so disrespectful of veterans. P.O.S. company! In Wis(con)sin...Read the reviews all over the country. How were they contracted by the VA?!? As disfunctional as this organization is?

They don't let an individual schedule an appropriate time that works. The first day THEY set was a day I had multiple appointments @ the Madison, WI VA which I had waited months to obtain.They, then threaten you can't cancel again. So here I am, the diligent, conscientious person I am 10 minutes early. The receptionist stated the fking person does not come in until 8:30. I have been sitting here for 30 minutes already. I drove in bad traffic to get here. I am sitting because there' s no where to walk around or anything to look at. My feet and legs are numb because I have Fibromyalgia. Then when the bh comes, I 'll have to sit 60-70 minutes more trying to plead my case! fkING BT!

I had an appointment with an LHI evaluator for depression do to Gerd and Polynomial cyst removal. I spoke with a Dr.Cohen in Lake city Florida. The appointment was scheduled for 101minutues but last 30. The entire context of the exam center around my 2 service connect issues. But somehow this guy diagnosed me with depression but said it was not connected to my rated issues. If the conversation was solely about the issues that were presented and yet he either could not or would say what the depression was link to. This examiner has a past of disassociating veterans issues so they will be deined. He is absolute disgrace to all the veteran that have to sit and explain their issues to him so he can tell you what you feel is caused by anything other than their service LHI needs to be removed from the review process. Sadly there are alot of reviews about this company and there treatment of veterans but yet the VA still uses them that tell you all you need to know f*UK the veterans.

Went in for my exam related to my knee and sleep apnea in Dec 2021. Did all necessary testing including sleep apnea test and knee X-rays. Waited months for a response that included calling LHI weekly for an update. I eventually was told in March of 2022 that my file has been assigned to a case manager. A week later I was sent appointment confirmation for the same appointment I completed in Dec 2021. I went to the appointment April 4 2022 and to this day I am still waiting for LHI to send their findings to the VA so my claim can be finished and closed. When inquiring weekly with LHI I am being told that my case is assigned to a case worker but they have no additional information. The representatives that answer the phone are clueless and can’t answer simple questions. I am going on 6 months after my appointment and still no exam notes sent to the VA. Horrible experience and not the way Veteran’s should be treated.

Yes, from the title my appointment was on Mother's Day May 8, 2022, which LHI set up not during the week but on MOTHERS DAY! BTW the MOTHERS DAY appointment was the first appointment day they offered! Joy Harrington PsyD did the examination via telehealth. The entire examination she tried to discredit another Dr who did my initial exam like I had tried to get over on the VA or something. I had to explain how I got that appointment in the first place and that LHI was the ones who set that appointment up! Then she wanted me to recall the session with this doctor from three years ago! She kept saying that she was working for me but no matter what I said to her she just played devil's advocate. A total waste of time and oh yeah on MOTHER'S DAY! Then she had the nerve to tell me that my claim would not get approved and I would have to get more evidence. Which I later found out she has not say so. She also didn't have all my paperwork which she tried to make me out as a liar and that the VA doesn't misplace or lose paperwork which I found out that she didn't even need it! She labeled all people with PTSD as violent attackers who should be divorced or on his or her second or third marriage. She found it hard to believe that I was going on 30 years of marriage. It got so bad I just stopped answering questions and just wanted the interview over! But she kept saying that she was working on my behalf! I also filled out a complaint and called the VA WHITE HOUSE HOT LINE on her, Trying to discredit another doctor was unprofessional and she kept doing it. If you get Joy Harrington PsyD stand by to stand by she is Pro VA and ANTI- Veteran!

1.0
April 13, 2022
Princess Cole FNP
I was seen at LHI in Lanham Md Feb 3 2022 by FNP Princess Cole for. VA C&P exam for my shoulder which she never used the tool to measure ROM, did not consider my military medical record about my shoulder and had only mentioned my exam after I retired and gave an unfavorable decision never examined my feet for athletes foot but gave an unfavorable decision, two different orthopedic surgeons who performed the bilateral knee replacement surgery noted in my medical records military service connection but she gave an unfavorable decision all which she said were not service connected.

This company has failed to set up an appointment for over a year for a claim. I have talked to three different representatives, let them know my availability. I have explained how one time they set me up 3 hours from my house. 10 minutes from the provider, they call to cancel. I had driven 2 hours and 50 minutes and they waited to almost the appointment time to cancel. So I just got an another appoint, no where near my availability, almost feels like it was done on purpose. When I called to asked what notes where on my file the rep said there was no notes of my availability or the incident where I drove hundreds of miles just to be cancelled. Then they spill this legal bs about how I can only reschedule once or ill be drop. Horrible company, what's the point of asking a bunch of questions if you aren't even going to take that information into consideration. Who ever trains these reps should be retrained, whoever does call quality too.

LHI.CARE send me three hours appointment to drive.They service is very poor. I got to get a hotel a day before the appointment. They'll not returned my funds on the hotel. Everytime you call lhicare.com. They don't care a Veterans. They sent you to see doctors about your medical conditions and get No Benfits. They don't care about Veterans. All you get a phone with agents lhicare.com. You can't trust LHI.CARE.

I went there for an exam on my back and knee. Was going for an increase in rating. They lie on everything. I use a cane and back brace, have a permanent handicap placard. My orthopedics told my my cartilage is gone in my knee and it needs replaced. I have ruptured disc in lower back. They told va that my knee has improved and no further damage in my back. Now they want to drop my rating from 70 to 50. Do not go here. They do not have any morals.

In Sept.2021 I had an evaluation appt. with LHI in Bluefield Va.The Doctor was rude and condescending.Nomatter what I said the Doctor would take the exact oppisite view with a rude answer.The Only thing he actually did during the exam was to measure the length of the scar on my lower back from surgery I had in 1985.Therefore the V.A. has proposed to take away my UI benefit and lower my overall rating from 90% to 80% on this Doctors recommendation.Veterans,DO NOT trust these people at LHI.

It's difficult to convey the lack of professionalism exhibited by my examiner at LHI. It was a terrible experience. My PTSD causes me to forget many things and although I was being questioned about other disabilities, my answers were ridiculed during my appointment because I couldn't remember some things. It also felt like an interrogation, not an exam.. Additionally, my examiner complained that she wasn't compensated well for the exams she completed, which is completely inappropriate. She kept interrupting me when I tried to give context for my injuries. She exhibited a lack of patience and was incredibly rude. I don't expect sympathy for my conditions, but I at least expect the examiner to be neutral. It's clear the examiner lacked education on the conditions she was examining and she showed a clear lack of objectivity. This examiner should be fired, although I understand why she is not working for a clinic or in a hospital. She's unable to show a modicum of empathy for disabled veterans with common ptsd symptoms.

After being instructed to go to LH II (about 50 miles) for an exam related to a VA disability claim, I read reviews that were troubling, so I prepared for the worst. I arrived for my 8:00am Saturday appointment and found a fully staffed, professional, pleasant staff efficiently processing the group of veterans for their exams. I could not have been more satisfied with the operation of this company. 5+ STARS!

After several years of using LHI for my required annual appointments I have experienced a very low level of customer service on multiple occasions. Instead of verifying information for accuracy their phone representatives have given different answers, and continuously lied or made false statements. It appears as if they do not care about customer service or they are more concerned about their time and getting you off the phone. I was giving them some time to hopefully straighten themselves out but after several years of failing to train their employees in basic customer service skills they do not deserve to be in any business and much less provide any services to the military.

This company should have been long removed forever from doing business with the Veterans Administration and whoever approved the contract should be subjected to Prosecution for putting Veterans lives in unnecessary turmoil. They canceled every appointment ive had with them so far and didn't care when I showed up for 1 but the provider left the office earlier for a college event and told no one thereafter and so I wasn't seen at all and now just canceled the appointment I had made on that day. This is beyond disgusting behavior.

I'm an active-duty officer on the BDD program. I went to an LHI office in Tampa Florida for my C&P exam and had a great experience. Mavis Wilson was the PA that reviewed my records and did the exam. I have many combat-related injuries, and she was very thorough and professional. She cared about my injuries and ensured that everything was documented correctly. I couldn't have had a better experience.

Army vet. First appointment for compensation was in early February. The appointment lasted 5 hours. Afterwards, I we t to a local radiology clinic and had 22 x-rays taken. All was quiet for 2 months. No LHI update, no VA update. Mid April, I get an appointment for x-rays. Already had 22 taken, not sure what they want. I call LHI. Customer service member is clueless. I speak to a supervisor and she clarifies that some of the x-rays were shot at bad angles. I get 6 new x-rays. All quiet again. Today, a month later, I get a text saying all of my initial paperwork and appointment needs redone because the VA changed their submission requirements on 14 May. I looked around the internet for 3 hours and found no substantiating proof and LHI customer service rep refused to cite her source. Just, "told by someone above her". If they failed to submit their 90 day old reports to the VA, it's unacceptable that I have to go back to square one.

Awful customer service. You can request a different contracting company other than LHI. You can also submit complaints about LHI to the VA. This needs to be done to get their contract scrutinized and either fixed or revoked.

I had an appointment for sleep apnea on April 2nd 2021 at 8 a.m in Bowie MD. The CRNP walked in late around 8:10 a.m. called me into her office at 8:15, totally unprepared and rushing. She kept missing up dates and not listening, all she was doing was typing . Then she asked do I have any questions, I asked her questions and she barely knew the answers. the next thing I heard is thanks for coming and have a blessed day. I thought VES (Vetran Evaluation Services) was bad, they are 100% better than this LHI.

Firefighter Thomas Fenech, a 9/11 responder, buried under first building, blown off the street by the second building, worked at Ground Zero for 8 1/2 months: I have been waiting FOR A FEW YEARS for them to get back to me regarding blood work, testing, doctor appointments, cancer screenings due to my long-term exposure at Ground Zero beginning on day one. They "pass the buck" and say that someone else will be getting back to me over and over again. They do not respond to my doctor's numerous requests for information. Very unprofessional and disorganized. It seems that they are more interested in making money than in helping out the survivors. I was anticipating them being more medically professional and caring of our needs.
NYC Retired Firefighter Thomas Fenech.