Logistica Villalmed

Please be advised that I spoke with Mr [redacted] on 5-11-and we had discussed either sending him a refund check in the amount of $or I would gladly comp his next rideMr [redacted] choose to go with the free cab rideI was out of the office in the earlier part of the week due to an illness and returned his call when I returned to workI believe this issue to have been resolved after his filing and before we received notice Mr [redacted] was advised that the next time he need a ride to call in and I would take care of it, I attempted to contact Mr [redacted] by email and phone on 5-16-and have yet to receive a replyWe take driver complaints very seriously and attempt to resolve them in a timely manorMy dispatcher did attempt to resolve the issue with Mr [redacted] closer to the date of incident and We were under the impression that Mr [redacted] had received a satisfactory responseI provided Mr [redacted] with my direct contact information if he had any future issues Please advise if there is anything further you would like from Indianapolis Yellow Cab in regards to this matterThank you and have a good day Jeffrey W [redacted] Operations Manager Indianapolis Yellow Cab (317)-247-ext

I would like to express my deepest apologies to you for the incident you had to endure on 12/21/ It is our top priority to give the utmost service possible to our customersMany factors contributed to the cause of this situation & I assure you, it is being looked into & rectified so as not to happen again in the future Enclosed you will find a refund check for the trip to the dentist's office & again We regret this occurance I am working on obtaining a personal paratransit driver for Mr [redacted] You will be hearing from me soon on this matter Sincerly, Jeff ***, Operations Manager (317)247-(317) 241-Fax

Please be advised that I spoke with Mr. [redacted] on 5-11-16 and we had discussed either sending him a refund check in the amount of $10.00 or I would gladly comp his next ride. Mr. [redacted] choose to go with the free cab ride. I was out of the office in the earlier part of the week due to an illness and...

returned his call when I returned to work. I believe this issue to have been resolved after his filing and before we received notice.      Mr. [redacted] was advised that the next time he need a ride to call in and I would take care of it, I attempted to contact Mr. [redacted] by email and phone on 5-16-16 and have yet to receive a reply. We take driver complaints very seriously and attempt to resolve them in a timely manor. My dispatcher did attempt to resolve the issue with Mr. [redacted] closer to the date of incident and We were under the impression that Mr. [redacted] had received a satisfactory response. I provided Mr. [redacted] with my direct contact information if he had any future issues.     Please advise if there is anything further you would like from Indianapolis Yellow Cab in regards to this matter. Thank you and have a good day.         Jeffrey W[redacted]    Operations Manager Indianapolis Yellow Cab (317)-247-6233 ext 253

see attached

I would like to express my deepest apologies to you 
for the incident you had to endure on 12/21/15.
It is our top priority to give the utmost service possible
to our customers. Many factors contributed to the cause of
this situation & I assure you, it is being looked into...

&
rectified so as not to happen again in the future.
Enclosed you will find a refund check for the trip to the
dentist's office & again We regret this occurance.
I am working on obtaining a personal paratransit driver
for Mr. [redacted]. You will be hearing from me soon on this matter.
Sincerly,
Jeff [redacted], Operations Manager (317)247-6233 (317) 241-2330 Fax