Loftus Auto City

We are saddened to hear this customer had less than great service at our dealershipWe have been in business for over years and care deeply about our reputationWe are a small business and unfortunately a family crisis occurred last night and forced us to close earlyThis is not an excuse but at least an explanationWe spoke to the customer this morning and personally delivered the vehicle to her home and offered her a genuine apology With our deepest regrets, [redacted] : Loftus Auto City

In response to complaint filed:*** Finance Company, the lien holder: repossessed this vehicle for the following reasons:The customer was grossly behind on payments*** Finance had no way to contact the customerThe customer had apparently moved and phone was disconnectedCustomer's
insurance was cancelled on the vehicle*** Finance had no option but to repossess.Please find enclosed letter of intent to repossess and insurance cancellation.For further assistance, please refer to *** Finance Company*** *** *** ***

We are saddened to hear this customer had less than great service at our dealershipWe have been in business for over years and care deeply about our reputationWe are a small business and unfortunately a family crisis occurred last night and forced us to close earlyThis is not an excuse but
at least an explanationWe spoke to the customer this morning and personally delivered the vehicle to her home and offered her a genuine apology. With our deepest regrets, *** ***: Loftus Auto City

In response to complaint filed:*** Finance Company, the lien holder: repossessed this vehicle for the following reasons:The customer was grossly behind on payments*** Finance had no way to contact the customerThe customer had apparently moved and ? phone was disconnectedCustomer's
insurance was cancelled on the vehicle*** Finance ? had no option but to repossess.Please find enclosed letter of intent to repossess and insurance cancellation.For further assistance, please refer to *** Finance Company*** *** ? *** ***?

We are saddened to hear this customer had less than great service at our dealership. We have been in business for over 21 years and care deeply about our reputation. We are a small business and unfortunately a family crisis occurred last night and forced us to close early. This is not an excuse but...

at least an explanation. We spoke to the customer this morning and personally delivered the vehicle to her home and offered her a genuine apology.  With our deepest regrets, [redacted]: Loftus Auto City