Loeb Auction Services Group LLC

Thank you for allowing us some time to investigate This complaint is actually being made against the wrong company Loeb (whose profile this complaint is lodged against) is a used equipment dealer but a completely different company from Loeb [redacted] which is the auction company Mr [redacted] dealt with to bid on and purchase the forklift in questionOur understanding from the auction company is that the issue is now resolved with Mr [redacted] and we can provide copies of the correspondence if need be.Here is the detailed information provided to me from the President of Loeb [redacted] , [redacted] :This complaint is unfounded as it resides in auction law, and not product issues [redacted] Equipment purchased to item at an auction conducted by Loeb [redacted] The auction was conducted on behalf of the Bankruptcy Court, the Debtor-in-Possession and the Secured Creditor The specific piece of information the customer is filing his complaint about was supplied to Loeb [redacted] by the Debtor The item was unable to be powered and confirmed, and the auction was conducted “As-Is” Bidders were instructed, prior to the auction, that descriptions were not guaranteed Pre-Sale inspections were available, but the customer did not avail themselves to an inspection and bought the item sight unseen The Terms & Conditions were clear and the customer agreed to the terms in the registration process, although the customer breached those terms The customer took delivery of the item, and did not file a complaint until after the sale had been settled with the Bankruptcy and the funds deposited into the Debtor-in-Possession escrow account It was explained to the customer that Loeb [redacted] has no authority to resolve his complaint, and that he must pursue the Debtors Attorney, the Bankruptcy Trustee and the creditor.To assist this customer, Loeb [redacted] did contact the Debtor’s counsel and the Secured Creditor to facilitate a resolution, and at the time of this writing, an understanding was agreed to, and is being processed The customer agreed to the resolution with written confirmation through email This complaint should be dismissed, or directed to the Debtor-in-Possession, and/or the Secured Creditor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for allowing us some time to investigate.  This complaint is actually being made against the wrong company.  Loeb (whose profile this complaint is lodged against) is a used equipment dealer but a completely different company from Loeb [redacted] which is...

the auction company Mr. [redacted] dealt with to bid on and purchase the forklift in question. Our understanding from the auction company is that the issue is now resolved with Mr. [redacted] and we can provide copies of the correspondence if need be.Here is the detailed information provided to me from the President of Loeb [redacted], [redacted]:This complaint is unfounded as it resides in auction law, and not product issues.  [redacted] Equipment purchased to item at an auction conducted by Loeb [redacted].  The auction was conducted on behalf of the Bankruptcy Court, the Debtor-in-Possession and the Secured Creditor.  The specific piece of information the customer is filing his complaint about was supplied to Loeb [redacted] by the Debtor.  The item was unable to be powered and confirmed, and the auction was conducted “As-Is”.  Bidders were instructed, prior to the auction, that descriptions were not guaranteed.  Pre-Sale inspections were available, but the customer did not avail themselves to an inspection and bought the item sight unseen.  The Terms & Conditions were clear and the customer agreed to the terms in the registration process, although the customer breached those terms.  The customer took delivery of the item, and did not file a complaint until after the sale had been settled with the Bankruptcy and the funds deposited into the Debtor-in-Possession escrow account.  It was explained to the customer that Loeb [redacted] has no authority to resolve his complaint, and that he must pursue the Debtors Attorney, the Bankruptcy Trustee and the creditor.To assist this customer, Loeb [redacted] did contact the Debtor’s counsel and the Secured Creditor to facilitate a resolution, and at the time of this writing, an understanding was agreed to, and is being processed.  The customer agreed to the resolution with written confirmation through email.  This complaint should be dismissed, or directed to the Debtor-in-Possession, and/or the Secured Creditor.