Lodi Urgent Care

To whom it may concern, This letter is regarding the complaint ID of ***Lodi Urgent care pays back all of the patient’s refundsInitially, the patient’s insurance card stated to collect a co-pay of $or $ dollarsA few months later we received a letter from the insurance company
that the patients co-pay should be processedThis patient apparently sent her co-pay by check through the mail and somewho it wasn’t clearedThe billing office made the patient pay by telephone without waiting for the first payment to clearWe were not aware of this situationThe billing office which is private billing co, didn’t explain the situation to usShe is right and we will refund her money 100% *** who works in the front desk is a receptionistShe doesn’t deal with patient refundsWe have a manger who handles these mattersThe patient’s check is ready to be picked upSincerely *** ***