Lodge Casino At Blackhawk

I spoke personally with this guest and took the guest and his wife to review the video of the car coming into valet and leaving There appears to be a blemish on the vehicle upon entry which is why the claim was denied Both guests male and female were friendly and thankful that we
showed them what we looked and at the reason we denied the claim Due to the customer service the received which was poor in my opinion, we resolved the issue as a customer service complaint and not a accident claim We provided them with a monetary amount of casino creditBoth guests were satisfied and updated their negative review on ***