Local Motion

To whom it may concern:I would first like to apologize for any inconvenience experienced as a result of this situationAlthough we try our best to provide as accurate an estimate as possible for every customer, sometimes an accurate account of everything that needs to be moved, is not always communicated and for that reason, estimates are estimates, and not guaranteedThe estimated time of the first day was hours and the actual time was hoursThe second day was estimated at hours and the actual time was hoursFor your entire move the total was only minutes more than estimatedThe estimate also involved how many storage vaults needed, the estimate was for vaults and the actual amount used was vaults and there were an additional rack spaces usedWe moved many more items than originally estimated and were able to get it done in only minutes more time than the original estimateYou were also able to take advantage of our free storage promotion which saved additional costsHowever, we did refund the cost of the minutes over the estimate as a resolution to this issue

I am rejecting this response because: Local Motion has repeatedly refused to discuss/negotiate/answer questions (e.g., a request for contact information for their insurance mediator) Up until I filed the initial Revdex.com complaint for non-restitution of the missing items, Local Motion had professed to their box count being correct and retained my payment for said boxes Now they say it must have been a miscount They also say the trucks were empty when they returned that evening They were not! A large number of items that were staged for donation to charities were claimed by various members of the crew and placed on the trucks for their personal use So, the trucks were NOT empty when they returned to Local Motion that night when they left my new home and which was well after closing time for the office Additionally, there was a 1-hour lunch break between the trucks leaving the old address and arriving at the new address; I have no knowledge of what transpired during that time Boxes could have been offloaded during that time as there was no BOL inventorying boxes loaded onto/off the trucksLocal Motions’ claim that the idea of missing items was brought up months after the move is misleading/erroneous Their return policy grants customer days to empty boxes/return them for refund My packing day was 10/11/and days from then is 1/9/ The last of the boxes in my possession were returned on 12/8/ The first claim related to these missing items was filed in Claim Form # and submitted to Local Motion on 12/14/ Claim Form #which contained an Excel spreadsheet with the list of identified missing items was submitted to Local Motion on 12/19/ At that time, I was told there could only be one item associated with a given claim form So, I replaced Claim Form #containing the list of missing items with individual claim forms (Claim Form #67-90) and re-submitted them on 1/3/

To whom it may concern: It is quite distressing to have such invalid statements said about our employees, regarding their honesty and integrityIn my previous response I advised that the customer file a police report if they feel there is a needAfter the completion of the move, our paperwork was initialed AND signed by the customer stating that all items had been delivered and the truck was inspected to their satisfactionAfter receiving written statements from our employees, and the daily inspection of the truck, we found no evidence of any wrongdoing and therefore cannot warrant any further action(s) regarding this situation

I am rejecting this response because: These statements are inaccurateI have attached the two estimates provided by email from Local Motion for the completion of our moveYou can see that the estimated times in the response Local Motion provided do not align with the information Local Motion provided us prior to selecting them to complete our moveIn addition to the moves taking longer than estimated, Local Motion did not move a substantial portion of our itemsThis resulted in us taking on additional costs and performing the tasks of the job we had hired them to doNot to mention scrambling last minute while closing on two homes to do so In the end, we agreed to do business based on the assumption they would move all of our items for the agreed upon price they had provided ($2,087)Instead we have been charged more ($2,591.50), had to complete the work we paid them to do, and had to incur additional costs along the wayPrior to selecting Local Motion, we had reached out to a number of other companies to get estimates for our moveIf we had been known we would be charged more than the estimated price to not move all of our items...we would have selected another company to do business with

Initial Business Response / [redacted] (1000, 8, 2014/12/22) */ To Whom It May Concern, I will address the consumers concerns in the order that they were described, beginning with the statement "The company falsely estimated crew and truck requirements to complete the job." If the consumer were indeed accurate in his explanation of the items to be moved, our Moving Consultant would not have quoted the job with a count of pieces of furniture and boxes when the actual count was around pieces of furniture and boxesTaking into account the consumers time limitations, it makes absolutely no sense that our Moving Consultant, who has worked in the industry for years and has been a Moving Consultant for years, to quote that job with less resources than necessary to complete the job in the time required To address the claim that we "provided a totally unprofessional and unskilled crew to job site." The initial Team Members have a combined years of experience conducting moves for Local MotionThe Team Members that were dispatched to assist in completion of the move added an additional years of experience with Local Motion and none of them have been employed with Local Motion for less than year The claims that the consumer must remove his clothing from the bedroom furniture is in regards to the liability issue of transporting an item such as a dresser with the drawers fullOur Team Leader explained that we could not provide liability on said items unless the drawers were emptiedThe Team Leader also explained that we do not provide liability for claims and damages to lamp shades and lamps that are not packed as well as glass and fragile items that are not cratedAt no point did the Team Leader say we do not take said items and the consumer initialed his understanding of these limitations on the Service and Charges form prior to conducting the move According to our Team Leader, the consumer was constantly badgering the Team to meet his unrealistic expectationsThe Team Leader had already explained to the consumer that an additional truck and Team Members was required to meet those expectationsUnder the conditions the consumer had placed our Team, I can understand how the consumer might negatively view the responses of the Team The consumer's claim that the additional truck and Team Members were dispatched due to the delays of the initial Team are completely inaccurateThe additional truck and Team were required to properly transport the amount of items requested by the consumer and to attempt to complete the job within the time constraints of the consumerHad the consumer been accurate in his explanation of the work required, the additional truck and Team would have been assigned to the move from the onset The consumer was given the opportunity to submit claims for damages and did so for items that have since been repaired to the consumer's satisfactionIf every piece of wood furniture was damaged then why were only claims submitted by the consumer? With regards to the many inaccuracies in the statements of the consumer and the fact that Local Motion has already repaired all damages that were claimed by the consumer, Local Motion does not feel any refund is appropriate Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Whoever drafted the response from the company was clearly, obviously not on the job siteNor were they part of the original conversation to book the company to begin withI clearly explained to the company at time of booking that I had a square foot, two bedroom, one den house that was stuffedI also explained that I had a storage room on top of my garageIn addition, I explained at the time that I needed to be vacated from my property by 1:in the afternoon, as I had a cleaning company scheduled to come in at that timeIf the company felt my "demands were unreasonable", why did the representative not explain at time of booking? The company representative left me with the feeling that he was paid on commission as he seemed only interested in getting my business as quickly as possible to go on to the next customerI felt rushed and taken advantage ofTo address the company's statement regarding the experience level of the crewJust because the crew had a combined experience of several years doesn't make the good employeesThe crew walked into my house with negative attitudes to begin withEvery time I turned around, they were complaining about something and threatening to charge me addional moneyI was advised that the crew would wrap all items of wooden furniture with blankets, then with plastic wrap prior to being movedThis DID NOT happen, which is clearly evidenced by the damage suffered by my furnitureWhen I complained to the team lead regarding the damage to my armoire, he exclaimed that it was "my fault" because I didn't clean the clothes outI was stunnedHe never once apologized for causing the damage to my wall or furnitureThe team leader obviously lied about not taking lamp shades, as I clearly remember how shocked I was that he actually said that to meThe company is correct that I only filed claims on three pieces of furnitureWhen I did request to file claims on other items, one member of the crew stood there and argued with me regarding their responsibility for damageLiterally insinuating I had lied about my damageI wanted to just get them out of my house as I was tired of arguing with themIn addition, I didn't notice the full scale of damage until I started packing away items and moving items aroundAn example of this wound be my living room floor lampI paid $for this one-of-a-kind lamp and the crew placed the lamp up against the wallWhen I went to move it into position, I noticed that the crew had snapped the wooden base in half and simply propped it up against the wall so I wouldn't noticeNow I find out the lamp cannot be repaired and must be replaced, which, at this point is impossibleNumber one, a "professional crew", would have accepted responsibility for the damage they caused due to their own incompetence and assumed financial liability for damageThis company has done neither to my satisfactionThe company feels I had "unrealistic expectations"Please tell me, is having my expensive wood furniture moved without any damage an unrealistic expectation? I don't think soEspecially considering I paid over $2,to move a 1,square foot, two bedroom house a total of eight milesI feel the company needs to physically go to the job site and make an accurate evaluation of work to be performed to avoid the stress and hassles I've had to endure with this companyI do not consider this complaint closed and I'm further considering filing a complaint with the Minnesota Attorney Generals Office Final Business Response / [redacted] (4000, 12, 2015/01/14) */ All the difficulties with the consumer's move start with a miscommunication between the consumer and their sales consultant about the amount of items to be movedOur over the phone estimates have an accuracy of over 95%, and back when we did physically conduct on-site estimates they had the same level of accuracyWhile a small percentage of moves do go over estimate, the factors that contribute to those overages can vary considerably and the amount of items to be moved was the direct reason that this consumer's move went over the estimate that was givenWe do understand that this can be a difficult curve ball for both the consumer and their moving team, however we are required by law to charge for all time that work is being performed and cannot refund of remit in any manner charges for time that work was being performed, regardless of the estimate given When a consumer tells our crew that they want more than twice the amount of items to be moved in the same time frame with the same cost I would definitely call those expectations unreasonableA reasonable expectation is that twice the items would incur twice the cost and take twice as longOn top of that the consumer wishes his team pre-wrapped his items, which takes more time than the standard procedure of covering the items with moving pads on the truck, thus leading to increased cost and less chance of meeting the expectation of completing the load by 1:00pm As for the attitude of our team, if someone is constantly yelling at you to work faster than yells when damage occurs as a result of working faster, you may start to resent the comments of that person and it could very well reflect in your attitude towards that personAll members of our company that had any contact with the consumer can attest to his very harsh nature and I will quote our Dispatcher, "He swears like a sailor and yells like a Drill Sargent." While our teams strive to provide a positive moving experience for all our customers, we do understand that occasionally damage may occur and we have a system in place to address that issueThe consumer used that system for the items that were damaged and signed a statement that he was satisfied with the completion of that workNo mention of other damages was made to the representative that came to do the repairs The consumer agreed to the terms of service prior to the move including the statement that the estimate is non-binding and that actual move costs are based on actual move timesAt no point did he request that the team stop loading to keep costs down, he instead let the team finish the work before saying it cost too much

I am rejecting this response because:We were never asked to view the trucks to make sure that all of it was delivered We had verbalized our concern over a missing case of wine and they had stated that we have months to file a claim on the item if it is still missing but they encouraged us to look firstThey transported liquor when they shouldn’t and we filed a claim back on 12-26-17, which we have not been reimbursed for any of itI have contacted the state department of transportation regarding terms and conditions under a contract they have with themI called Eagan police and we are in the process of getting a civil court dateThe carrier/local motion shall be liable for physical loss of or damage to any article We do not have any copies of paperwork that we signed off on being ok w the transportation company and local motion is a disgrace We have contacted attorney general, Lori Swanson and also submitted paperwork to herLocal motion stole on our property and violated many codes, including code of conduct, code of terms and conditions for transportation and a code of ethics We will not stop until we have justice

I am rejecting this response because: It was my mistake for not reading the entire piece of paper that the movers presented to me when they were there to load my furniture There was conversation related to the number of boxes but no mention made of the adjusted price Even if it had been mentioned, we would have had no other choice but to use Local Motion since we were boxed up and ready to go Had I known that Local Motion didn't know how to make an estimate without seeing it first hand, I certainly would not have used Local Motion I, and everyone that I have spoken to about this, believe that we were misled When I talked to Bill on Monday, he claimed that the phone estimates where usually within 5-10% of final cost This was certainly NOT the caseI couldn't be more unhappy with how this was handled While I am only a person of one, I will do everything in my power to see to it that other people don't get caught in the same "trap" we stepped into I'm an honest person with integrity and think Local Motions way of doing business is shameful

To Whom it May Concern:I apologize for any inconvenience, however, the credit was processed by our financial department on 12/Depending on the bank it can take up to days for the credit to be appliedHolidays can also extend the processPleaee contact you financial institution for additional informationThank you

I am rejecting this response because: The price is not the main complaintThe issue is the unethical business practice of not receiving the service from the company we contracted with--LocalMotion, and the substitution of an UNTRAINED, UNPREPARED subcontracting company WITHOUT OUR KNOWLEDGE OR PERMISSIONHad we been informed of LocalMotion's intent to use a subcontractor, we would have hired a different, reputable company for the service.Actually, because this terrible experience caused us extraordinary effort and emotional stress, we should challenge the entire bill! And a reputable company that touts good customer service would have immediately issued a formal apology and issued no bill

To whom it may concern:As stated in my initial response, we do not use subcontractorsWe have certified Local Motion providers that we use on occasion to fulfill our customers needs when capacity is reached and demand is strongI do apologize for any inconvenience sustained in this instance, for we failed to deliver our expected high quality of service, because of communication failures based on what was actually needed for the moveWe have since, upon review of this case, taken the proper steps to ensure that every customer receives the same high quality service expected from Local MotionAnd we would like to offer you a refund of the $difference from your original estimate

Initial Business Response /* (1000, 5, 2015/01/14) */
It appears that the consumer's anger is completely justified in this caseWe would like to extend our apologies to the consumer for the oversight that resulted in them not receiving a check for their itemI have personally made certain that
the check made it into the hands of the mail-carrier and they should receive it shortlyAgain, we apologize to the consumer for the unreasonable amount of time that it has taken for them to receive compensation, and we assure them that it had nothing to do with unwillingness to honor our agreements but was simply a computer entry error on our part

Initial Business Response /* (1000, 5, 2015/03/26) */
To Whom It May Concern,
I would first like to apologize for any miscommunication that may have occurred between the consumer and their Moving ConsultantWe always strive to provide the most accurate quote possible for all of our services,
and never attempt to hide fees or charges in our billing practicesWe understand that moving is a stressful time for the consumer and would never wish to add further stress through unexpected costs
During their initial consultation, the consumer was made aware of our hourly rates and destination feeThe quote that was given to the consumer was for pieces of furniture and boxesThe Moving Consultant gave the consumer a quote of $for hour of work and told the consumer he would put it in as hours for $days prior to the move, the consumer was contacted to confirm the details of their serviceDuring that confirmation call the consumer changed the count of items to piece of furniture and boxesA change of this nature is not unheard of, and would only affect the estimated cost by a small margin
On the date of service, when our Team arrived at the consumers load location, they gave the consumer an estimate of hours to complete the serviceUpon receiving this information from the contact that the consumer had at their load location, the consumer called Local MotionThe consumer's original Moving Consultant was unavailable at the time so the consumer spoke with another consultant to request that the service be rendered for their original estimateDuring this conversation the consumer stated that they told their Moving Consultant that they had piece of furniture and to small itemsThis is where the discrepancies in what is required to conduct the consumer's service occurAll of our Teams are very efficient at moving packed boxes, and based on the conversation with the consumer, that is what we were led to believe they hadNow, on the morning of the service, boxes becomes to small itemsSmall, unpacked items cannot be transported as efficiently as packed boxes canSeveral of those small items also required additional care to transport such as lamps, electronic items, and glassThe boxes that were present were mostly open topped, unsealed boxes, further limiting the Teams ability to transport them efficiently
The consumer was told that their original Moving Consultant would be the best person to resolve any issues with the estimate that was givenTheir original consultant called them back minutes later to attempt to resolve the situationDuring that conversation the consumer again reverted to referring to to boxes, at which point the consultant told the consumer he did not understand why the service would take hours with those numbersThe consultant made contact with the Team to see why they gave the estimate they didThe Team informed the consultant that hours was worst case but it would still take more than hours to completeThe consultant then informed the consumer of what the Team said, and told the consumer that he would listen to the recording of their previous conversation to see if he had made an error of any kindThe Moving Consultant told the consumer that he advised them to have the Team start working, and he would go over the details with the consumer when they were done
The service was completed in hours, with the Team deducting the minutes of time they were asked to wait while the consumer decided whether or not she wanted to cancel her serviceThe Team went above and beyond by deducting this time, as they could have charged the consumer for asking the Team to wait at the load location before startingInstead they treated that time as a voluntary breakThe difference in the estimate and the actual time were a result of the type of items that needed to be moved not being what was described by the consumer during their consultationDue to these circumstances we cannot agree to forgo the remaining balance owed by the consumerWe hope the consumer understands our position on this matter, and we would be willing to go over our findings with the consumer at their request
Respectfully,
***
Quality Controller
Local Motion
***
***@LocalMotion.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Firstly not all of my items were movedThe Lamp which they mentioned and the opened boxes and miscellaneous items like paintings were left at my previous residence which I then had to retrieve in several car loads myself which took up an entire day
So the one piece of furniture along with maybe 35-boxes was the correct amountWhen I had clarified the amount of items with the representative who had called me to confirm my reservation at no point did he say that this would increase my quote
Had the quote been accurate from the beginning I would have had enough money to pay the company, as the quote was extremely inaccurate I didn't have the fundsSecondly, when the movers were at my house while I was clarifying my cost with Tony, had he at that point given me a more accurate quote instead of once again stating that I should not be charged more than $180, I would have at that time canceled my reservation because I knew I did not have much more funds on hand then the original quoted cost
I will in no way shape or form pay this company more than I already have since they did not complete my move, and after several conversations they continued to neglect to give me an accurate quote to make a well informed decision to continue with their services based on the funds that were availableThey also continue to refuse to provide me access to the recordings of our conversationsIf they continue to try and bill me for any amount I will bring the matter to court
Final Business Response /* (4000, 9, 2015/04/08) */
To Whom It May Concern,
To address the consumer's allegations directly, the crew did indeed transport the items mentioned in my previous responseTo quote one Team Member, "The first some trips to the truck were armloads of bags and loose items, we had to make a path through to get at the couch." We do understand that the consumer has a budget and as I mentioned before do not hide fees or charges in our billingPrior to the service, the consumer was made aware that our rates for the service were by the hour, and if the service took longer they could expect additional costsThe Team Leader did let the consumer know prior to the start of the service that the estimated time would be longer than their original estimate due to the amount of items to be moved and the level of preparedness of those items
Our Team was moving the consumer's items for hours, and we are obligated to charge the consumer for that length of time
Respectfully,
***
Quality Controller
Local Motion
***
***@LocalMotion.com

.To whom it may concern:I would first like to apologize for any inconvenience experienced as a result of this moveWe strive to provide an exceptional moving experience for every customerAlong with our in-house staff of moving professionals, we utilize outside provider resources, on occasion,
when demand is strong and capacity is stretchedIn order to ensure that our customers receive the highest quality service possible even when the schedule is busyAll providers are subject to the same training and standards that our in-house staff is subject to and we hold them to a high standard of qualityIf the providers do not uphold our high standards, they are held accountable, and will no longer provide services for our customersI assure you that we have no unethical or deceptive intentions towards any customers.I know that this does not excuse any issues that occurredWe clearly failed to deliver out intended high-quality service on this moveIn the end, the customers actual total cost was only a half hour more than the estimate

Initial Business Response /* (1000, 8, 2015/03/22) */
To Whom It May Concern,
I would first like to apologize to the consumer for any difficulties they may have incurred as a result of their serviceWe strive to provide a stress free moving experience for all our customers and always take
issues of the quality of our service very seriouslyWe have been in constant communication with the consumer regarding this matter and are working with them to reach an appropriate resolution
All of our Teams are required to have at least one set of standard toolsAccording to the Team Leader that was assigned to the service, he had his tools stolen and was in the process of replacing themWe have taken steps to prevent issues of this nature from occurring in the future
Our estimation process is based on the information provided by the consumer during their move consultationIn this instance the consumer chose to add many items on the day of the service that were not included in their previous conversations with their moving consultantThis is not a problem for our Teams to handle, however the cost of the service does increase in relation to the amount of items that are added
We understand that on moving day, sometimes damages may occur and we have a system in place to address concerns of this natureWe have been working directly with the consumer to better understand the level of damages that occurredIt appears that some was a direct result of the consumer requesting that a piece of furniture was moved through an area that was advised against by their moving teamOur Teams are trained professionals and we stand by their ability to provide a stress free moving experience and to that end we will continue to work with the consumer to reach a resolution
We are always willing to answer any questions that our customers have about our serviceAnyone may feel free to contact us through our website, www.localmotion.com, or by calling us at ***
Respectfully,
***
Quality Controller
Local Motion
***
***@localmotion.com
Initial Consumer Rebuttal /* (3000, 10, 2015/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have provided excuses for their moving staff behaviorThis does not do anything to solve the financial loss we have incurred as a result of the damagesIt is not our concern how they choose to deal with staff that perform as poorly as they did in our home(s)Since filing our complaint, the claims rep (*** ***) has been more responsive but we have yet to receive any compensation for our lossesThe handyman completed what he was able to complete and got all other necessary information to ***We heard from an insurance adjuster about a couple of the issues but there has been no further information to that endThis comes down to the fact that they need to pay for the remainder of the damages AS WELL AS refund us the outrageous cost of the move that was charged the day of the moveThe question/request for reimbursement has been ignored multiple timesI have pursued this issue for three months and I will continue until we get a fair resolutionI sincerely hope Local Motion will stop wasting the time of all those involved and settle this claim fairly (and ASAP)
Final Business Response /* (4000, 12, 2015/04/12) */
To Whom It May Concern,
I would again like to apologize to the consumer for any difficulties they may have incurredWe have reached a resolution to this situationWhile we regret that the consumer feels that resolution to be unsatisfactory, we have to limit our liability to the terms of the service provided to the consumer
Respectfully,
***
Quality Controller
Local Motion
***
***@LocalMotion.com

To whom it may concern: I would first like to apologize for any inconvenience experienced as a result of this situationOur focus has always been to provide the highest quality moving experience to our customersHowever, as we are aware, sometimes accidents can happen, especially in icy
winter weather conditions, as it happened to be the day of your moveAfter following our claims procedures, we have offered a cash-out on the claimed items based on the coverage chosenAs a business, we operate under the law and follow the rules of our tariffAlthough we cannot just give back the entire move cost, the offer of $for the service issue still stands

To whom it may concern: I would first like to apologize for any inconvenience experienced as a result of this situation After getting statements from all involved, we found that the customer was informed that we do not haul alcohol, and they agreed to move the box themselvesThe box was
never moved by our crew or loaded into our trucksWe have informed the customer that we have done everything we could to attempt to locate the missing box and that they could/should file a police report if they choose

To whom it may concern: Local Motion addressed every initial claim that was submittedThe idea of missing items was brought up months after the move when the customer returned the boxes and the was a discrepancy in the numbersWith having every truck inspected daily, boxes would have surely been locatedAs mentioned in the customers initial complaint, the claims that were irreparable, were cashed out in excess of $And we have also credited back the cost of the missing boxesAt this point, I believe Local Motion has gone above and beyond industry standards to bring this situation to an appropriate resolution

I have been over all transactions regarding your account and there was no overcharge of $on any of your movesThe move last fall did take a little longer than the original estimate, which you were charged for the additional time, but there was not an overchargeWe do understand the quality of service was not to your expectations and or that reason is why we offer the $Our crews are trained and in the habit of using floor protection on every move, and there was no exception for your moveThe crew had used all of the required floor protection in all necessary areas as soon as they arrivedAt the point of arrival, they were told that they would not be accessing certain areas of the house and were instructed not to lay protection in those areasAs the move progressed, they were informed that they now would be entering those areas, so the crew placed additional protection (in the form of our moving blankets) in order to protect those areas as wellThere were others in your home during this time, such as the cable installer and construction workers of whom may have been responsible for the dirty flooringAs for the damaged table, we have followed our claims procedures and offered a cash-out based on the coverage option you chose during your move

I am rejecting this response because:
The quote (from Bill [redacted]) for the move last fall was $550 and I was charged $777, I believe that is an overcharge. The reason that the move took longer was because your movers called my husband to meet them to get to the property, not our fault.As for the January move, they DID NOT properly cover the carpet in the upper level, granted my husband said there was not furniture to be moved there, but he had forgotten about a desk and bookcase that had been in storage with you. Even so when they realized they need to go upstairs the did not adequately cover the carpet. I have photos of mud prints on brand new carpet to show. Only after I saw the damage and asked them to cover the carpet completely, did they do it. They did not cover the wood steps that came into the main floor of the house. I would think that that area would be a required area to cover. They were so lazy and disrespectful that they brought the patio furniture through out house vs. walking around the side of the house!!The workers that you refer to that were in the house were touching up paint and left shortly after you arrived. The job supervisor was also there and they were not responsible for any mess left in the home, they had respect for our property. The cable installer was also there but he did not arrive until mid afternoon. He had the courtesy to wear booties while in our house. He also commented on how disrespectful the movers were of our property. He commented that he couldn't believe that they would walk on new floors with dirty muddy shoes and not cover them. I am sure if I called him he would be more than happy to tell you what he saw!!Local motion has photos of all damage done, I am happy to send them again if Revdex.com would like to see them.

To whom it may concern:I would first like to apologize for any inconvenience experienced as a result of this situation. Although we try our best to provide as accurate an estimate as possible for every customer, sometimes an accurate account of everything that needs to be moved, is not always...

communicated and for that reason, estimates are estimates, and not guaranteed. The estimated time of the first day was 6.5 hours and the actual time was 7 hours. The second day was estimated at 5 hours and the actual time was 4.75 hours. For your entire move the total was only 15 minutes more than estimated. The estimate also involved how many storage vaults needed, the estimate was for 10 vaults and the actual amount used was 12 vaults and there were an additional 6 rack spaces used. We moved many more items than originally estimated and were able to get it done in only 15 minutes more time than the original estimate. You were also able to take advantage of our free storage promotion which saved additional costs. However, we did refund the cost of the 15 minutes over the estimate as a resolution to this issue.