Lobel Financial

Review: The most recent issue is due to paying off my Truck thru Western Union. I was told this would allow Lobel to release my title and mail it to me once the funds were confirmed. I paid the vehicle off on 10/13 and now I am told they won't even put the tilte in the mail until 11/3/2014. I am being told that this is their practice to delay sending the title for 3 weeks. I spoke to 6 different people and no one will help to get my title in the mail even though they were paid certified funds.

The earlier issue was a missrepresented GAP insurance policy. I was told it was mandatory in order to get financed and I later found out that the policy was not mandatory but I was refused a refund for the unused portion of the insurance. I disputed this policy for over six months and never received any resolution.

Lobel has all this information documented and they refuse to help with any type of resolution.Desired Settlement: I wan't a $500 refund for the GAP insurance policy and I want my auto title in a timely manor.

Business

Response:

Hello,Please find our response in reference to Complaint ID #[redacted] below: Our office received the customer’s final payment on 10-14-14. The customer was informed on several occasions that the title and correspondence confirming the fulfillment of his account would be released following the 15 business day processing period. Our office released the title on 11-3-14 as agreed. Additionally, as per our conversation with the customer on 11-11-14, a check in the amount of $495.00 was issued and mailed on 11-12-14 as a refund for the GAP policy.

Review: My car was Repo'd over $8.00 I paid 1108.00 to get my car back. I ask why I wasn't contacted about the situation they told me the did contact me. I then told them you don't know when you called me the call dropped, and I tried to call back two other time and the call dropped. The told me sorry ma'am our phone systems were down at that time. This just doesn't make any since first of all for my car to be repo'd over $8.00 and the fact that they say the contacted me while their system was down. Not to mention they have horrible customer service.Desired Settlement: I would like a refund back, or I would like the funds credited to my account.

Business

Response:

Lobel Financial has reviewed the customer’s account and

complaint in detail.

Beginning 10-22-15, our office made numerous attempts to

contact the customer to collect the past due amount $458.18 owed for September

and October. On 11-3, the customer was

offered an arrangement to make a minimum payment of $8.00 to partially satisfy

the September 2015 payment. Though the customer did authorize such

payment, the transaction was not honored by her bank and returned to our office

on 11-6-15. We made attempts on 11-6 and

11-7 to initiate contact and collect the amounts due. As the customer failed to satisfy the

returned payment and was delinquent for amounts owed for September and October,

the financed collateral was repossessed on 11-10. As the account was in fact 55 days delinquent

for September and October at the time of the repossession, we would be unable

to reimburse any fees. The customer’s

account is now in good standing with a next due of 12-16-15.