L.J's Auto Service & Repair

I, ***, and the team at LJ's Auto Service and Repairs are very sorry that *** feels he and his vehicle were not properly taken care of at our facility. *** owns a 1984 Chevy Van G20 with a 5.0 V8. He had gotten several mechanics from Craigslist to come to his home to work on his van. *** then reached out to us to do what the other mechanics could not, get his old van up and running again. We happily obliged, and towed his vehicle into the shop. Upon inspection of the van we found that it was in disrepair. The previous mechanics had left a large leak from the water pump, several improperly routed hoses, and even bolts missing from the oil pan resulting in a leak to name a few. The transmission also had two noticeable leaks. We refilled the transmission fluid and told *** of the leaks. We do not service transmissions, so we promptly instructed *** to visit a transmission shop at his convenience. We repaired the leak at the water pump, and replaced the oil pan bolts we were able to find in the van. Which remedied the oil and water leaks. We also properly routed a few hoses that were placed in the wrong spots. We did all of these things, but only charged for resealing the water pump. To get the van running again we had to replace a broken distributor rotor. Once this was replaced, the van was able to start and drive. This was also an affordable fix offered to ***. Once the van was back in his possession for a few days he called me to come and open his hood, so he could check his oil. I came to his home after hours and opened the hood for him at no charge. Later the van died on the side of the road, and he called me. I came to his aid, but upon arrival the van started and drove back to the shop. I told him it was no charge, but he offered me $20 for my troubles, which I accepted. A few days later *** van had died again, and I proceeded to retrieve it in the tow truck. Upon inspection, we found a wire to the distributor was making poor connection. This wire was separate from the rotor that we had recently replaced, and appeared to have a faulty connection, most likely from age and vibration of the old running engine. We were able create continuity from the wire to the distributor, and quoted around $150.00 for the tow and the work. When the van was returned, we only charged $122.47. His complaint appears to have been filed prior to the final return of the van after hearing the most recent quote. We did all that we were able to do for *** van within the confines of his budget so that he could have a running and driving vehicle for work. *** is a likable gentleman which is why we had no issue helping him in his time of need, whether it be roadside assistance, after hours help, and discounted work. As a small business we like to help individuals succeed and will do our part to help them fairly, and in this case even go above and beyond typical service for customers such as ***. We at LJ's believe that customer service is paramount. We have several 5 star ratings on facebook, google, and various other sites like surecritic. Our work is always of the highest quality, our prices are fair and reasonable, and we happily go out of our way to assist customers because we know they are normal people like us trying to make it. We are very apologetic that *** was not satisfied with his services and treatment here. We hope to continue working hard for our customers and doing good honest work for good honest people.