Live Nation

BEWARE! I ordered 4 very expensive tickets to the Eagles Concert in Austin,TX as a birthday gift for my son and grandson. AFTER I purchased the tickets, they would not allow me to transfer them to his account, and they wouldn't allow me to change the delivery from WILL CALL, owner of purchasing card required to pick up tickets 1 hour before concert. I have emailed 9 emails which have been answered with their canned answers. I have called Moody Center and Live Nation and am unable to get to a person, just a prompter to email them. Had there been an alert about this beforehand (there wasn't, in fact there was a note encouraging buying tickets as a gift), I would have got my son's credit card info and bought it through that and paid him back. As it stands now, I will have to work my schedule to drive from Nashville to Austin to pick up the tickets and give them to my son and his family. If I could give Live Nation a negative star, I would. My husband and I thankfully live in Nashville where there are good concerts at the old opry house, The Winery, and Fontanel, no Live Nation connection, thank God. But they are unfortunately a monopoly elsewhere. Someone needs to do something about that.

My family and I went to the Jimmy Buffet concert in Camden, NJ on August ***, The concert was way oversoldIt was expected that the lawn would be crowded however it was beyond crowed and impossible to get to the lawnTo say standing room only would be a serious understatementIt is clear that live nation only cares about profit and not providing an enjoyable experienceAdditionally, the tickets we ordered were misprints and several did not have barcodesUpon seeing this, the livenation event staff (black shirts) was very unhelpful and rude in helping to resolve the problemThere is never a reason for the event staff to grab people and curse at themThey knew they were in the wrong because they quickly disappeared to another part of the venue when we made an issue of itMost unprofessional event staff I have ever interacted withThe staff was trying to provoke an argument or altercation instead of maturely resolving the issue like adultsVery disappointed in this concert overall and will never go to an event sponsored by live nation again

I tried getting tickets to Luke Bryan in [redacted] but it had sold out in minsI was then directec to buy tickets through their own secondary market for triple the price

[redacted] Dear [redacted] : I am in receipt of your recent complaint submitted to the Revdex.com I appreciate the opportunity to address your concerns regarding this matter As a service oriented company, the satisfaction of our customer is always our utmost concern As you will recall, you are requesting a refund on your purchase of XTU COUNTRY MEGATICKET Six different concerts taking place at three different venuesPlease see the following information exactly as it appeared on [redacted] .com during your purchase: This year is so big, the Megaticket includes six of the hottest country acts and hits three venues!!!! Each Megaticket includes one concert ticket to the six shows Ticket Type – Gold Reserved ticket for each of the four shows at Susquehanna Bank Center will be the same seat in the level for each concert, and a similar premium seat at Citizens Bank Park (Jason Aldean) and Lincoln Financial Field (Luke Bryan)Food/Beverage voucher (two items) per show (Susquehanna Bank Center shows ONLY) Access for one to the VIP Lounge at Susquehanna Bank Center shows only Includes one Parking Voucher valid at Susquehanna Bank Center shows ONLY**Presale opportunity for Megaticket [redacted] parking voucher will be sent for up to Mega tickets ordered (voucher for 1-Megatickets ordered; for 4-Megatickets, for 7-Megatickets ordered) Price per ticket: $1, I am sorry to hear you are unhappy with your seat locations for the various venues but all information was agreed upon at the time of sale with the understanding that there are no refunds, exchanges or cancellationsYour purchase was made over the internet without any assistance from [redacted] You agreed to [redacted] ’s Terms of Use that were posted and agreed upon prior to completing your purchase Under our Purchase Policy, subcategory Refunds and Exchanges, it clearly states that before purchasing tickets, carefully review your eventPolicies set forth by our clients, including venues, teams and theaters; prohibit [redacted] from issuing exchanges or refunds after a ticket has been purchased or after an event has passedAll sales are final Thank you for the opportunity to respond and address your concerns Sincerely, [redacted]

I placed an order (t shirts concert) on 8/31/2016, received email on 9/16/stating order was shippedI received t shirt on 10/05/ Worse customer service ever Stay away

Review: On 11/11/15 I purchased one ticket for an event "[redacted]" for a 4/4/16 show at Gexa Energy Pavilion in Dallas TX , ORDER #[redacted]. The even is less then 3 weeks away and I have yet to receive my ticket.

I've made several attempts vial e-mail to contact the business and have not received any response. Also tried to call on 3/11/16 and was put on hold and eventually company hung up on me...Desired Settlement: I DEMAND BY ORDER BE SHIPPED W A TRACKING NUMBER NO LATER THAN WEDNESDAY 3.16.16....Otherwise I will proceed with a fraud claim against the company with the CC used to make purchase!!!

Review: My issues fit into many categories above.

I was given incorrect information that affected my decision to make a purchase. Since then, I have had rude, condescending, horrible customer service. On 7/10/13, I called Live Nation and spoke to a rep about the details of a promotion that was being offered - a 4 pack of tickets with "Concert Cash". I was not able to find details of this offer online, i.e. what the Concert Cash could be used for as well as how much was included, so I called and spoke to a rep. The rep was very nice and helpful but had to search and eventually ask a manager who had to search to find the answers to my questions. They advised me that there was $15 per ticket worth of concert cash and that it could be used at the concert in question for food, drinks, and souvenirs inside the venue. I confirmed this information and hung up. On 7/12, I purchased the package online and set it up so I could pick up the tickets at a local retail location, which I did the same day. At the retail location, I asked about the concert cash and was told they don't know about that and to contact Live Nation. I called that day and was told, very rudely, that info on the concert cash would be emailed to me and if I didn't get it within 48 hours of the show, to call. I got an email the next day showing the concert cash codes and stating that they could be used, 1 per transaction (fine print), for purchases of tickets to other shows. I called to get clarification and experienced the most rude rep I have ever spoken to. He told me, in a very condescending way, "that's why it's called Concert Cash, because you use it to buy concert tickets!" I told him that being told by Live Nation that it could be used at the show I was purchasing tickets for, for food, drinks, souvenirs, and it's name of Concert Cash led me to believe, reasonably, that I could use it that way. He then told me he couldn't hear me and disconnected the call. I called back an hour or so later and asked another rep to transfer me to a manager so I could speak to them about my issues and about the rude reps. I was told that managers don't talk to customers. I asked the rep how customer service issues are escalated. He advised me that he would transfer me to the help desk to escalate my issue, but that they are the same as customer service reps. I was then told that I could also email my issues, but likely would be responded to by a customer service rep, not a manager. I contacted Live Nation on [redacted] and was given the email address to send my issues to. On 7/19, I emailed Live Nation. The concert was on 7/24. I contacted Live Nation on [redacted] 3 times over the course of the week from when I submitted my email complaint until 7/26, when I was finally responded to. The only thing I was told on [redacted] during that time was to email my complaint, which I had already done. The third time I contacted Live Nation on [redacted], on 7/26, I informed them that I would be contating the Revdex.com if I didn't receive a response that day. The finally responded that evening, 2 hours after I made my threat of contacting the Revdex.com and 2 days AFTER the concert, and 7 days past my email date. Since their first email response, where they refunded $52.40 in fees (out of $214.40 purchase), I have not spoken directly to anyone. I have asked the rep emailing me if they are a manager and they ignore the question. I also have not had anything specifically addressed. They send a "sorry for your experience" form paragraph at the top of each email, but basically are blaming me for the issues with the concert cash., not addressing the customer service issues, not attempting to make any of it right, and being extremely condescending. I have told them that if the concert cash was unable to be used at the event, I would not have purchased the tickets at all, as I can not afford that, much less to use the concert cash to buy tickets to 4 more events by October, when the codes expire. I should also mention that the rep told me by email, when blaming me for the situation, that they won't refund my money because I already went to the show. I told them that I would have requested the refund before the show and not gone, had they actually responded before the show! I have copies of all of the email correspondence and will be happy to share them all, if needed. The lack of customer service, incorrect information given, rude and condescending representatives and complete inability to right a wrong are unbelievable with such a large company! I can not believe that they treat their customers this way, especially given the large amounts of money people spend with them. At this point, I will not use them again in the future.Desired Settlement: While I appreciate Live Nation refunding the fees, in the amount of [redacted], this does not even offset the $60 concert cash that I expected to be able to use at the concert and will not be able to use at all the way things stand now. This seems like a minimal attempt at appeasing me. I have asked them to either make an exception with the concert cash and allow me to use all 4 codes on one purchase, in order for me to be able to afford another purchase, or to refund my purchase, as it would not have been made in the first place, had I received the correct inforamtion from them to begin with. I also feel that a refund is due to me considering the numerous issues I have experienced, from incorrect information, to rude representatives, to a lack of response in an appropriate time frame. It is a good faith measure to apologize for all of the issues and refund my purchase to make right the numerous wrongs that have been committed by Live Nation.

Business

Response:

Dear [redacted]:

Review: Maroon Five advertises that you must join livenation.com to access pre-sales.On Friday Sept 5th it was advertised clearly ticket sales start on the 6th at 10 am. Providing you pay a $40 membership fee. I even called Livenation.com on the 5th of Sept because I was not sure where my code was. I was there assisted and told 10 am was my start time. Sat 6th at 10am the website updates and I try to buy tickets. It is now advertised after I paid for membership that my start time was 11am due to tier levels of membership.

[redacted] NOR LIVENATION advertised that all members were not allowed to buy tickets at 10 am. Friday there was no distinguishing times or member levels; but the next morning the entire buying guidelines changed. I was unable to buy tickets because by my start times tickets were sold out. Had livenation or [redacted] advertised my start time may be different I would have not purchased the falsely advertised $40 membership. Definitely no consistency with representatives or website advertisement.

Livenation bamboozled customers into believing the ticket pre sale is part of what they are buying; which it is not. Newer members are not part of this sale and must wait.[redacted] confirmed I am not the only one to complain, and that livenation falsely advertised the start times. I was told many people were livid; and were calling all morning to dispute being mislead on ticket sale times. I have the name of a supervisor who I will gladly provide to Revdex.com (as I do not want them punished for helping me understand)Livenation lied to customers, falsely advertised, mislead, anyone who bought a membership recently.Desired Settlement: $40 Credit Care refund.

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that when customers sign up for the Fan Club, there are terms and conditions that state tickets are not guaranteed and the money is nonrefundable.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There was no offer made other than the seller denying the false advertising. I am fully aware tickets are not always available but I purchased the fan club with the intent of having tickets available for fans at 10 am. The company mislead all persons buying that tickets went on pre sale at 10 am. Though the day of sale, 10 am the site then changes advertisement and states member levels and different sell times. [redacted] already confirmed many people were complaining and this was a huge issue. I spoke to a supervisor there who admitted the issue but stated "Live nation" had to be the company to credit me for my membership.

There were so specific guidelines or presale regulations. ON live nation it clearly showed, if you joined you got access at 10 am. For the company to then change it the day of the presale to limit sales to only certain tier levels was misleading. falsely advertised and bamboozling customers in spending more.

Regards,

Review: This complain in about two orders I place in from this company one is the order #[redacted] placed at: Mar 21, 2013 item #[redacted] & the order #[redacted] on the april 12,2013 item #[redacted].I haven't received any of this two items and I already expend money and time on e-mails and international phone calls the last email I received is:(transcript copy)Thank you for your patience and understanding. It appears that this item has been discontinued and we will not be receiving any more into stock. The item has been canceled from your order and you have not been charged.If you have any further questions or concerns, feel free to contact us.Sincerely,[redacted]Live Nation Merchandise Customer Service[redacted]/Toll Free (US): ###-###-####International: 00###-###-####This e-mail was after all the other emails plus the international phone calls were they were telling me that or that order did,t exist or it was a back order and was going to take between 1-4 weeks to arrive and like you can see it is taking more than that,and now I lost the big opportunity of having the t-shirt that they do not have in stock any more but it was showing as available at that time and is the gene for president,and the membership package who knows for when.Desired Settlement: 1)the item #[redacted] is located at [redacted] with a price of:Standard Shipping (averages 10-20 business days)Estimated shipping: July 15, 2013 - July 16, [redacted] For [redacted] T-Shirt - Large$17.95Quantity: 1 ChangeSold by: [redacted]Order summaryItems: $17.95Shipping & handling: $19.95Total before tax: $37.90And the item #[redacted] I wanted it right away.

Business

Response:

[redacted],

Thanks again for your order. Our system shows that item [redacted], is the premimum [redacted] fanclub membership and kit. I'm sorry to say that due to design delays with an item from the kit, these member kits will not be shipped out until mid August. I just double checked our inventory for the the [redacted] T-Shirt, this item has been discontinued and will not be restocked. That is why we had to cancel that portion of your order. I do see that item is available for purchase from an unassociated company at [redacted], you can certainly purchase the item from them if you would like at [redacted]. Please let us know if you we can assist you any further.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I already paid for the fan club kit and interest from the bank i'm getting charge since the day I ordered so or I get paid for those interest or you sended [redacted] directly from your company down to mexico city and it has to be express delivery also for the [redacted] t-shirt i'm shure I got charge for it and also it cost me some international phone calls and time sending e-mails from the ones I was having problems with a positive answer for about 3 months instead of erase that item from the list on first place I think that you live nation are playing with the customers when doing this,and if there is a problem with your provider then you should find another one.

Review: Live Nation was in charge of setting up the [redacted] Chili Cook-Off in Washington, DC on May 4, 2013. There was no chili cook-off at all. There was only one company that sold one type of chili. I attended this event with the intention of listening to music and eating a variety of chili, hence the name chili cook-off but there was only one company ([redacted]) that sold chili. This is false advertising and someone should be held responsible for this event. My girlfriend comes from another country and this would've been a great opportunity for her to hear some great music and a variety of American chili but this was not the case.Desired Settlement: I would like to receive a refund for my tickets, which were for myself and my girlfriend.

Business

Response:

Dear Mr. [redacted]: