Live Love Gameday Reviews (%countItem)
Live Love Gameday Rating
Address: 2663 McKinney Ave STE 130-111, Dallas, Texas, United States, 75204-2560
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I reached out to the company due to the time length of shipping.
I placed an order on April 16th with the understanding that my order would be shipped by May 1st. It did not get shipped until May 4th. I then placed a second order on April 20th with the understanding that my order would be shipped on May 1st. Today, May 13th I reached out to the company because my order still had not been shipped out. I expressed my frustration that I was under the understanding that the ship date would be May 1st at the latest and I couldn't understand why 13 days later I was still waiting. I was told it would be shipped this week. I was fine with that but I asked for my third order to be canceled because I didn't want to order from this company anymore because I was dissatisfied with the customer service. I checked my email and I got notification that BOTH my orders had been cancelled. I emailed them back expressing my confusion and my frustration because I only asked for one order to be cancelled. I was told that both orders were cancelled because they felt that it was the best way to handle the situation. They did not ask my permission to cancel the second order that was due to ship this week. They refunded my money but I am highly disappointed considering I still wanted that order and I still expected it. I continued to try to work something out with them so I could still get my order and they have simply stopped answering my emails.
I am looking for my order to be completed as expected. Considering I paid for the product, it was going to be shipped this week, and I did not give permission for the order to be cancelled. The company did not try to "fix" anything to make things better, they just cancelled the order without telling me.
The company has reached out to me and they are sending me my product as requested. I believe this case can be closed.
Thank you
I'd just love to let everyone know that I've placed four (4) separate orders for face masks from Live Love Gameday LLC & every single one of their masks are amazing! Besides being absolutely adorable, they are so comfortable & we can breathe through them, which is a huge plus, ha ha! I also might add that the proprietor of the company (Sydney) is simply fabulous! She genuinely cares about her business & satisfying her customers needs! I've ordered face covers from other websites & none of their products were nearly as well made & of such high quality as Live Love Gameday's! So if you need any face covers, please do yourself a favor & order some up -- I know you'll be impressed & love them as much as myself & my family do! Thanks Sydney & keep up the good works!!!
Love love this company! Sydney and her team are amazing! I look forward to placing another order!
I ordered two masks and a set of filters over a month ago . My shipping date was supposed to be May 5th. I have tried emailing the company
I have emailed the company and all emails are rejected as " you have reached a non working email " " Non monitored email " - I went back to their page and tried to use the chat feature their bot .. just wanted to sell me more products.
Tracking Number: XXXXXXXXXXXXXXXXXXXXXX Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available. USPS Premium TrackingTM Available Status Pre-Shipment May 3, 2020 at 7:43 pm Shipping Label Created, USPS Awaiting Item DALLAS, TX XXXXX Get Updates
I would like to close the complaint as the company as shipped my items
Hello. I placed an order for two grey masked and inserts for them on 4/21/20. I've yet to received them or an update on my order. I received notice o
I placed an order for two grey masks and inserts for them on 4/21/20. I haven't received the items or an update on my order. I received notice well over 14 days ago that I would have them on May 1, 2020. I have yet to receive anything from this "company". I have sent several texts requesting information about the products and where they are, an update on the delivery process, and finally requesting a full refund. I'm still waiting for response from them. I was sent a computer generated response that has nothing to do with my missing order. If someone could look into this for me, it would greatly be appreciated. I was nervous about ordering something from Facebook and this "company" has so far proven to be poorly run and perhaps even a fraud. My product order number is: XXXXXXX
A complete refund to my account.
Hello. The package was shipped on 4/26/2020 via the USPS and the tracking number is XXXXXXXXXXXXXXXXXXXXXX. We do see that the package has been stuck in transit since 4/30/2020 and we have reached out to our USPS Rep, as well as, the USPS customer support team to try and rectify this issue as soon as possible. If they do not have a resolution in the next 48 hours we will re-ship the products at no cost to the customer. Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I would appreciate an update on my order. 48 hours have passed from the time the company, Live Love Gameday LLC, responded to the Revdex.com complaint. I have yet to receive the original order. Please let me know if a new order has been reshipped. If not, please refund the purchase amount back to my account, $27.20.
Kindest Regards
No update on order placed on website for over 10 days.
Yes, this customer placed an order for a "Pre-Order" item. During Covid-19, all shipping with our company and USPS has been delayed. We have kept our customers up-to-date with this shipping. Although the title of the products this customer ordered say Solid Charcoal Double-Layer Daily Face Mask (Pre-Order Ships Approx. 5/15) and B - American Flag Cotton Fitted Daily Face Cover (Pre-Order Ships Approx. 5/15). Although it is not 5/15 yet, we actually shipped the customers order out early, which is great news. Her USPS tracking number even shows in transit, though she ordered items that should not be shipping for 2 more days. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXX
I have searched both ***@livelovegameday.com and ***@livelovegameday.com for the customer name Kimberly Folmar and the email ***@ymail.com on the order but we do not see any emails from this customers expressing anything to us. I truly am not sure what we could have done to deserve this star-rating, as we shipped this customer's order out early before the ship date and have done everything right. We always try our best, even though times are especially tough right now during the quarantine!
Ordered 3 face mask on 04/16/20. Tried to contact them via email to get a delivery date it's 04/29/20 and still no merchandise.
I ordered 3 face mask on 04/16/20. I got the money deducted from my bank account ASAP. The email didn't have an expected delivery date or anything and I kept waiting. I kept checking the link in the email sent to me and no update.
I work at a grocery company and needed these face mask to be there for my community. If I wasn't going to get them in a timely matter I was going to have to look somewhere else. I even said this in an email to Sydney *** I sent on 04/19/20. She said any questions or help to "please reach out to me without hesitation" her email was a "no reply" email.
I emailed them on 04/22/20 asking to cancel my order and got an automatic email saying no cancellations once an order has been placed, but that was a computer generated response and they'd "be right with you" and still waiting for them to be right with me.
Finally I got an email on 04/26/20 that a label was created for my package and my order was being processed. It's 04/29/20 and USPS is still waiting for the package.
I did end up contacting my bank and reported this as fraud. I've worked retail for 15.5 years. My company along with them are going through this insane time. I get delays, I do. But I also expect customer service and an actual response to my concerns. I do not expect for my money to be taken from me and nothing to ever be sent to me.
Honestly, I'm just sad that this is a Texas based company and I am IN Texas. This is NOT how Texans take care of Texans. I could also understand if this is how everyone is operating, but it's not. Companies are shipping merchandise and consumers are receiving them in a timely matter even during this current pandemic. This honestly has been the only company with no delivery date set and no actual communication back to me.
I didn't need a plethora of face mask so I never ordered from anyone else. 3 were fine to rotate and clean. Sadly now I still have nothing.
It only lets me upload one supporting documentation so showing the label created and no progress since.
Honestly, I just want to be acknowledged by Live Love Gameday by an actual human and NOT an automated email. I was fully happy to pay for their merchandise if a delivery date had been given to me and it had been delivered.
Good morning. Was trying to see if I could get rid of my complaint? Thank you. Issue has been solved.
On 2/21/19 I received a purse that I had ordered, I noticed there was damage to the purse so I emailed asking for an exchange. On 2/25/19 the exchange was approved and a shipping label was sent to return the damaged purse. On 3/8/19 I emailed asking when a replacement purse would be sent out, on 3/11/19 I received a response that the purse was shipping that day. 3/13/19 I emailed again asking for the tracking information as I was not provided that and never received a response with the requested information. I received the purse a few days after that. On 4/21/19 the purse tore, I sent an email with pictures and asked for a return as I had only had a the purse a month. As of 4/25 I had not received a response so I followed up with another email and I did get a response a few hours later. In that response I was denied a refund due to the 14 day refund request policy. I followed up with another email stating that the damage happened after the 14 day period, which is out of my control, had the damage happened before then I would have requested a refund then and again requested a refund. All I would like is a refund for a damaged product that I can no longer use. I will even send the purse back for them to see in person. The damage is out of my control and I had no way of knowing that after the 14 days there would be damage.
Product_Or_Service: Home Run Vegan Leather Baseball Purse
Refund I would like a full refund in the amount of $36.19.
We have been in business over 5 years, and shipped over 200,000 packages. This is our first Revdex.com complaint. She is a first time customer. This was her only order, and we have all of the documentation as well as communication with her that shows we do not deserve this complaint against us. ___ purchased a Le Miel baseball vegan leather bag on ___. We purchase these bags wholesale because they are high-quality and stylish. On ____, she emailed letting us know that her bag was "damaged." We informed her of our 14 day damage policy and asked for a photo. Although we could not see anything in her photo, we kindly emailed her a complimentary return label for the "damaged" bag since it was within the timeline, and at the same time we mailed her out a brand new purse. We have mailed out over 500 of this particular style, and we have not ever had an issue with it. 2 months after she received the bag, she informed us that one of the threads (small threads) was coming loose on her new bag and she needed a "full refund" immediately. We asked for a photo as we always do, but of course reminded her of our 14 day damage policy. It had since been 2 months. When we told the customer that we had not experienced any issues with this style, and that she already had an issue twice, we said we would contact the production company of this purse to see if they had experienced any issues on their most recent batch. Although we were handling this situation very professionally, she began to lash out with long and angry messages on our public Facebook page and over email. As a business owner, I strive my hardest to say "the customer is ALWAYS right." But in this case, you cannot use a product for months on end and when you experience slight wear and tear (possibly by adding too heavy of items in the purse), come back to the company asking for a full refund.
Thanks
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a very legitimate complain & yes I was a first time customer & that will be the only time I ever purchase from LLG. When I emailed for the 1st purse damage, I did NOT receive a response from LLG that included their 14 day return policy, I sent an email asking for an exchange w/ pictures and the response I got back was a shipping label to send the purse back. If the business did not see any damage in the picture I sent, then why issue the exchange? I have attached the emails and pictures of the incident. I did not use the bag for 2 months, I received it in late March and reported the damage a month later in April so please tell me how that is using the purse for "months on end" when I only had it 1 month. The damage is more than "small threads coming loose", the purse TORE, this is NOT normal "wear and tear". I have attached the emails and pictures of that incident as well. If you read the 2nd set of emails the business does acknowledge the damage to the 1st purse but in this Revdex.com response they are claiming they did not see any damage. I do not carry heavy items in my purse, in fact this purse is to big for what I do carry, I can send you a picture of that as well if you would like. As you can also read from my emails, my responses were not long and angry, I was simply asking for a refund. I would not have posted on the business FB page if my requests were being handled properly, which even those FB posts went ignored. This business has not handled this incident very professionally like they claim. I had emails go ignored & had to follow up to receive responses & my last email was never responded to. I am again asking for a full refund in the amount of $36.19 due to the damage of the purse in a brief amount of time & extremely poor customer service.