Little Tax Shop

Company's response below:And we do not accept checks as paymentsWe accept credit cards for balancesThese people never left any messages and sent in checks as paymentsHow are we supposed to know and follow up on people if they do not leave messages?We called this guest and handled all the information they neededThey never left us a message at all when they called and yes, we missed a few emails

We cancelled her reservation and refunded her money. We get hundreds of calls and emails every day. This was just not responded to quick enough. We handle them all as quickly as we can. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I checked my account and it has been credited as requested.Thank you for your assistance in resolving this matter.
Regards,
[redacted]

Company's response below:And we do not accept checks as normal payments. We accept credit cards for balances. These people never left any messages and sent in checks as payments. How are we supposed to know and follow up on people if they do not leave messages?We called this guest and handled all...

the information they needed. They never left us a message at all when they called and yes, we missed a few emails.