Lito's Auto Repair

Complaint: 11557995
I am rejecting this response because:
I have sent  Lito's parts back via USPS.  Attached are photos of the package.  Package has restricted delivery.  Meaning package will only be delivered to L[redacted].  One attempt has been made by the carrier and a noticed has been left for Lito to pick up package at 1961 N. C st Oxnard Main Post Office.  If Lito is not available please inform who can pick up package or sign on next attempt of delivery.
Regards,
R[redacted]

In response to your letter dated 07/11/2016, attached document concerning...

transaction with R[redacted] car (2003 Honda Civic LX). It includes the repair contract signed by the owner and receipt for the parts used to service the vehicle. The brake pads and the rotors were in the metai to metal condition that put strain to other brake system components,
The brake pads utilized was an OE parts. Never a promise of genuine Honda parts was given since it was Saturday. Further troubleshooting, after recurrence of braking deficiency, the master cylinder was replaced. The air was bled off the system and was test driven. The braking problem came back and he took it to a different mechanic and was told that the new master cylinder was defective and needed to be replaced, He should have brought it back and the rew master cylinder replace as per warranty. At the job performed on this vehicle was done in good faith,
To satisfy the customer and refund his money, we reed the old master cylinder (the one that we replaced and failed) so we could return it to the parts store and collect our money and we will take the loss on our labor.
I hope this suggestion will conciliate the mind of the customer.
L[redacted]