Lithia Chrysler Dodge Jeep Ram of Portland

I have read Mr [redacted] complaint and concerns, we clearly missed the [redacted] and Mr [redacted] expectations I will reach out to Mr [redacted] today, and offer him a full refund and buy the vehicles back for the sales price plus the expense out of this pocket Roger B [redacted] General Manager Cadillac of Portland Lloyd Center NE 12th AvePortland, OR ( main: 503-731-| ( office: 503-731-| ( interco: 8257-| [redacted] lithia.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***MrB*** called me this afternoon and offered to cover the expense of the key fob and floor matsThis is completely acceptable to meSincerely, *** ***

From: Roger B[redacted] Sent: Monday, September 26, 2016 8:34 AMTo: [redacted] Subject: Toyota purchase Mr. [redacted],My name is Roger B[redacted], General Manager for Cadillac of Portland.  It is with a sincere apology I write to you.  Our team at Cadillac of Portland pride themselves...

on customer service – and it appears we clearly missed the [redacted] while working with you.Customer relationships are very important to us, and I would like to talk to you as well as offer you a full refund and buy back the vehicle for the sales price plus the out of pocket expense you occurred. Again, please forgive us for not serving you with exceptional service.  I can be reached directly at 503 731 1414   Sincerely,Roger B[redacted]

I have read Mr. [redacted] complaint and concerns, we clearly missed the [redacted] and Mr. [redacted] expectations.
I will reach out to Mr [redacted] today, and offer him a full refund and buy the vehicles back for the sales price plus the expense out of this pocket.
 
Roger B[redacted]
General Manager
 
Cadillac of Portland Lloyd Center
633 NE 12th Ave. Portland, OR 97232
( main: 503-731-1400 | ( office: 503-731-1414 | ( interco: 8257-1414 |[redacted]lithia.com