Litchfield Park Pool Service & Supply LLC.

They have not addressed all the issues just mainly addressing the algae.  This has now been turned over to my attorney and he has sent a letter to the collection agency.  They have failed the contract in many ways.  They do not address where there pool tech NEVER added salt only...

chlorine so in otherwards never properly serviced the pool.  Please see attached letter.

[redacted] is not unfamiliar with our service or our repair labor rate as he has had work done on July 15,

2011 and September 10, 2013. Our labor rate has not increased and remains at $85.00 for up to the first hour and then by the quarter hour after the first hour. The same repair technician...

completed all three of these jobs.

When [redacted] was called on the 17th of July with regard to payment of his invoice he stated he felt he was overcharged. The labor charge was $106.25. Labor did not seem of a concern for [redacted] with

$212.50 for the July 2011 repair and $170.00 for the September 2013. At this time we were told there was still a leak and that we used a bucket which is used for dog feces.

The repair technician needed to prime the pump which takes about a gallon of water. The bucket was sitting on the side of the house. The repair technician looked and the bucket did not have anything in it and there was no way to know that it was used for dog feces.  Pools are exposed to all kinds of debris, blown by the wind including dried feces (horse, cat, dog, bird) from the surrounding area. This is why chlorine is used to sanitize the water and it does a good job.

The head of our repair department  and the repair technician both tried calling [redacted] and he would not return their calls. He states he wanted to speak to the owner.  The head of our repair department and the store manager are employed to handle customer complaints as they have all of the information and knowledge to make an informed decision, this is why I employ them as it leaves me free to handle other aspects of the business. At this time, only 10 days before, I,the owner,had a death in the family and was dealing with funeral arrangements, etc. 

We warranty our work  and had [redacted] returned the head of the repair department's calls and the calls of the technician this could have been resolved.  When [redacted] finally spoke with  the head of our repair department it was agreed to write off the total amount  of the labor of $106.25.  This is more than a fair resolve for this matter. To now come back and ask for an additional $70.00 after he accepted our original offer to resolve this matter seems a little extreme.

Enclosed for your review is invoice 92996 showing paid as of 10/21/2014 and the credit memo 96064 which reflects the labor credit  of $106.25.