I have received two (2) invoices on ***/ [redacted] reflecting the business's response on ***I will come in to see if a larger violin will be needed for my [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
I have read over the complaint and believe that we have followed our procedures correctlyIt has been difficult to explain to the customer how the "rental credit" can be appliedThe letter sent was automatically computer generated with data to support the issuance of the letterIt was a polite letter that included an offer to settle the account that removed all late charges, fees, etcand by applying all credit earned against the purchase pricePaying the balance of $1**would make the instrument hers - she would own it with no more paymentsShe could trade the instrument within the next days at full credit towards another instrument in the shop, or full price less $after daysIf needed, payments could be arranged for the $1**The person in our shop most familiar with this account is [redacted] at [redacted] ***I suggest that [redacted] call for further clarificationOur rental agreements are very consumer friendly and our staff has been trying to work with [redacted] to reach an agreement[redacted] ***, Owner
As an offering of goodwill and in consideration of the payment received on ***, the violin is now the property of the customer with no balance dueThe violin was invoiced for the amount we received in rent and no fees or penalties were charged to or paid by the customerThe customer may trade in the instrument to us for a larger or better instrument if required and full credit will be allowed for daysAfter days, the trade value will be the purchase price less $The only limitations are that the instrument must in good condition and any additional charges be paid at the time of tradeThe customer has been sent a copy of the invoice via email showing that no balance is dueI believe that this should resolve the issueLisle Violin Shop always strives to maintain the best relationships with our customers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Thank you Revdex.com of Houston: I reject the business response for the following reason: I have no clue of what he means by following a procedure properly? They receive a payment every month? If anyone has been difficult to communicate with it has been them at Lisle ViolinFor MONTHS up to a year I have asked for the rental credit to be applied to my account? They don’t respond specifically to that matterI am a very understanding customer and have integrity in how I do business! The letter *** *** sent was not polite at all…it was at the least generic … as he stated…but I was addressed clearly as if I had dodged all financial responsibility for renting the violin: Like I was a deadbeat customerI don’t take that lightly! Please use the bank generated payments of $ to cover the $1**BalanceIf I can trade it still for bucks within days…I will do soThey need to let me know at the violin shop if that’s ok Regards, *** ***
Regards,
I have received two (2) invoices on [redacted]/** reflecting the business's response on [redacted]. I will come in to see if a larger violin will be needed for my [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I have read over the complaint and believe that we have followed our procedures correctly. It has been difficult to explain to the customer how the "rental credit" can be applied. The letter sent was automatically computer generated with data to support the issuance of the letter. It was a polite...
letter that included an offer to settle the account that removed all late charges, fees, etc. and by applying all credit earned against the purchase price. Paying the balance of $1**.24 would make the instrument hers - she would own it with no more payments. She could trade the instrument within the next 90 days at full credit towards another instrument in the shop, or full price less $50 after 90 days. If needed, payments could be arranged for the $1**.24. The person in our shop most familiar with this account is [redacted] at [redacted]. I suggest that [redacted] call for further clarification. Our rental agreements are very consumer friendly and our staff has been trying to work with [redacted] to reach an agreement.[redacted], Owner
I have received two (2) invoices on ***/ [redacted] reflecting the business's response on ***I will come in to see if a larger violin will be needed for my [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
I have read over the complaint and believe that we have followed our procedures correctlyIt has been difficult to explain to the customer how the "rental credit" can be appliedThe letter sent was automatically computer generated with data to support the issuance of the letterIt was a polite letter that included an offer to settle the account that removed all late charges, fees, etcand by applying all credit earned against the purchase pricePaying the balance of $1**would make the instrument hers - she would own it with no more paymentsShe could trade the instrument within the next days at full credit towards another instrument in the shop, or full price less $after daysIf needed, payments could be arranged for the $1**The person in our shop most familiar with this account is [redacted] at [redacted] ***I suggest that [redacted] call for further clarificationOur rental agreements are very consumer friendly and our staff has been trying to work with [redacted] to reach an agreement[redacted] ***, Owner
As an offering of goodwill and in consideration of the payment received on ***, the violin is now the property of the customer with no balance dueThe violin was invoiced for the amount we received in rent and no fees or penalties were charged to or paid by the customerThe customer may trade in the instrument to us for a larger or better instrument if required and full credit will be allowed for daysAfter days, the trade value will be the purchase price less $The only limitations are that the instrument must in good condition and any additional charges be paid at the time of tradeThe customer has been sent a copy of the invoice via email showing that no balance is dueI believe that this should resolve the issueLisle Violin Shop always strives to maintain the best relationships with our customers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Thank you Revdex.com of Houston: I reject the business response for the following reason: I have no clue of what he means by following a procedure properly? They receive a payment every month? If anyone has been difficult to communicate with it has been them at Lisle ViolinFor MONTHS up to a year I have asked for the rental credit to be applied to my account? They don’t respond specifically to that matterI am a very understanding customer and have integrity in how I do business! The letter *** *** sent was not polite at all…it was at the least generic … as he stated…but I was addressed clearly as if I had dodged all financial responsibility for renting the violin: Like I was a deadbeat customerI don’t take that lightly! Please use the bank generated payments of $ to cover the $1**BalanceIf I can trade it still for bucks within days…I will do soThey need to let me know at the violin shop if that’s ok Regards, *** ***
Regards,
I have received two (2) invoices on [redacted]/** reflecting the business's response on [redacted]. I will come in to see if a larger violin will be needed for my [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
I have read over the complaint and believe that we have followed our procedures correctly. It has been difficult to explain to the customer how the "rental credit" can be applied. The letter sent was automatically computer generated with data to support the issuance of the letter. It was a polite...
letter that included an offer to settle the account that removed all late charges, fees, etc. and by applying all credit earned against the purchase price. Paying the balance of $1**.24 would make the instrument hers - she would own it with no more payments. She could trade the instrument within the next 90 days at full credit towards another instrument in the shop, or full price less $50 after 90 days. If needed, payments could be arranged for the $1**.24. The person in our shop most familiar with this account is [redacted] at [redacted]. I suggest that [redacted] call for further clarification. Our rental agreements are very consumer friendly and our staff has been trying to work with [redacted] to reach an agreement.[redacted], Owner