Schmidt's responded to Mr. [redacted]'s accident via the police department. This was an emergency tow, requiring us to arrive within a certain time line. Upon arrival, we saw Mr. [redacted]'s Ford Explorer down an embankment approximately 20ft. Schmidt's winched the truck out...
from down an embankment.$130 Following the winch out, we towed Mr. [redacted]'s truck to our location. and secured it ($130) including securing the drivers side window with accident plastic wrap.($25) Our storage rate is $35/ day and we have an administration charge of $75. Mr. [redacted] came to our location stating that he was told the tow would be $48.00, We explained numerous times, very nicely that there was an obvious mis-understanding . He said the phone operator told him $48 dollars. Our Call takers have an average 5 years of tenure here, and there is a zero percent chance that $48 dollars was told to Mr. [redacted] as for the cost of his towing. After many attempts to explain pricing and the work involved with his accident, winch/tow/storage/ etc.. he was not inclined to listen. The owner , also called him to review the charges and discuss options. If Mr. [redacted] would like to pick up his car, the current charges are $387.71 as of 1-27-2017. The daily storeage will go up each day. However, as a means to resolve this, I will hold the storage charges thru the weekend, and offer the same price of $387.71 ( includes 20.21 in taxes). good thru Monday - end of business at 5pm. If mr. [redacted] chooses to salvage his vehicle, he will be responsible for the accident( winching) and towing and plastic wrap, charges, $285.00 , plus tax We will waive the storage charges. and addtl. labor charge upon receiving the title of the vehicle. This offer is good thru close of business Monday as well. Mr. [redacted] should have insurance for his accident.
Schmidt's responded to Mr. [redacted]'s accident via the police department. This was an emergency tow, requiring us to arrive within a certain time line. Upon arrival, we saw Mr. [redacted]'s Ford Explorer down an embankment approximately 20ft. Schmidt's winched the truck out...
from down an embankment.$130 Following the winch out, we towed Mr. [redacted]'s truck to our location. and secured it ($130) including securing the drivers side window with accident plastic wrap.($25) Our storage rate is $35/ day and we have an administration charge of $75. Mr. [redacted] came to our location stating that he was told the tow would be $48.00, We explained numerous times, very nicely that there was an obvious mis-understanding . He said the phone operator told him $48 dollars. Our Call takers have an average 5 years of tenure here, and there is a zero percent chance that $48 dollars was told to Mr. [redacted] as for the cost of his towing. After many attempts to explain pricing and the work involved with his accident, winch/tow/storage/ etc.. he was not inclined to listen. The owner , also called him to review the charges and discuss options. If Mr. [redacted] would like to pick up his car, the current charges are $387.71 as of 1-27-2017. The daily storeage will go up each day. However, as a means to resolve this, I will hold the storage charges thru the weekend, and offer the same price of $387.71 ( includes 20.21 in taxes). good thru Monday - end of business at 5pm. If mr. [redacted] chooses to salvage his vehicle, he will be responsible for the accident( winching) and towing and plastic wrap, charges, $285.00 , plus tax We will waive the storage charges. and addtl. labor charge upon receiving the title of the vehicle. This offer is good thru close of business Monday as well. Mr. [redacted] should have insurance for his accident.