Liquidity Services Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I am sorry there is nothing you can do at this point that will justify your actions and Revdex.com can close this case as there will be no resolution. I find it very hard to believe you would not want increased revenues from your sales. Just poor business in my opinion. I understand the property has probably already been released and it is too late to do anything anyway. Might as well just delete the auto bid function since apparently we cant place a true auto bid and GL refuses to provide any insight into how they normalize a bid. How is a bidder to know how you will perceive a bid. I guess we will just have to sit in front of the screen for hours while other bidders play their games with the bidding.
Regards,
[redacted]

October 15, 2014
[redacted]
Revdex.com
1411 K Street, NW, 10th Floor
Washington, DC 20005-3404
RE: [redacted], ID# [redacted]
Dear [redacted],
Please accept this response to the complaint filed by [redacted]...

[redacted] with the Revdex.com. [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Inc. were in violation of a buyer’s purchase agreement for transaction ID [redacted] believes that our company is in breach of this contract because his dispute was denied.
[redacted] was the winning bidder of an auction for a lot of 75 home goods in Returns condition purchased via Liquidation.com. On September 8, he filed a dispute with our Customer Relations Department asserting that the merchandise he received was not in the condition listed and grossly misrepresented by the seller in the auction listing. He said that some of the items received had defects that were not identified on the manifest or auction advertising and should be considered Salvage condition. He requested a full refund on the transaction and a change in Liquidation.com policy to require seller disclosure of all defects.
Our disputes team reviewed [redacted]’s claim and concluded that the claim could not be honored because the merchandise was properly identified, falling within the broad definition of Returns, given on the auction listing as follows:
Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of Returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
While sellers are not required to list each defect, buyers can review a seller’s rating prior to bidding to get a better idea of the types of merchandise and condition of merchandise provided to the marketplace by the seller.
We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.
 
Regards,
Cary *. H[redacted]
Corporate Paralegal
Liquidity Services, Inc..

March 30th, 2015Mr. [redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC  20005-3404RE:  Mr. [redacted], ID# [redacted]Dear Mr. [redacted],Please accept this response to the complaint filed by Mr. [redacted] with the Revdex.com.  Mr. [redacted]...

described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Inc. were in violation of a buyer’s purchase agreement for transaction ID [redacted].  Mr. [redacted] believes that our company is in breach of this contract because his dispute was denied.Mr. [redacted] was the winning bidder of an auction for lot of handbags, jewelry and accessories purchased via Liquidation.com.  On October 30th, 2014 he filed a dispute with our Customer Relations Department asserting that the shipment he received was not in the condition listed and misrepresented as advertised by the seller in the auction listing.  Mr. [redacted] said that the items he received appeared to be fake imitations, non-branded, packed poorly, used, broken, no price tags, and no labels. He also stated the item descriptions were deceiving and the retail price listed was inflated.Our disputes team reviewed Mr. [redacted]’s claim and concluded that the auction listing was accurate and did not validate his claim. The auction manifest clearly lists each of the items and the brand name if it is a branded item. The lot summary lists the condition of items as shelf pulls and states “this auction features” indicating that not all items are brand name. We did not state all items included in the lot were brand name items. Certificates of Authenticity pictures were posted for buyer assurance. Regarding packaging, the auction listing does not state items are in original packaging and the pictures provided by the buyer with his claim show shelf pull items in excellent condition, no sign of broken pieces or broken items. Buyers are responsible for performing due diligence before bidding on an auction by reviewing pictures, item manifest and lot summary.Further, Mr. [redacted] filed a chargeback with PayPal for the transaction.  Chargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for it.  For this reason, Mr. [redacted]’s Liquidation.com user account was de-activated.We regret that Mr. [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Amanda O[redacted]Compliance AssociateLiquidity Services, Inc

July 28, 2014
[redacted]
Revdex.com
1411 K Street, NW, 10th Floor
Washington, DC 20005-3404
 
RE: [redacted], ID# [redacted] 
Dear [redacted], 
Please accept this response to the...

complaint filed by [redacted] with the Revdex.com. [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Inc. were in violation of a buyer’s purchase agreement for transaction ID [redacted]. [redacted] believes that our company is in breach of this contract because his dispute was denied. 
[redacted] was the winning bidder of an auction for ten [redacted] 4/4G, [redacted] 9530 and [redacted] 3G cellphones in Used condition purchased via Liquidation.com. On May 2, he filed a dispute with our Customer Relations Department asserting that the merchandise he received was not in the condition listed in the auction. He said that some of the phones that he had received showed cosmetic damage, that one of the screens was not functional and that the chargers were not the original chargers for the phones. He requested a full refund for the transaction. 
Our disputes team reviewed [redacted]’s claim and concluded that the claim could not be honored because his support failed to conclusively show that the items did not fit the broad definition of Used merchandise, given on the auction listing as follows:
Used assets were previously sold and put into use. They possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age. Since these assets are usually pulled from a working environment, they rarely come in original packaging and rarely contain any documentation, additional parts, and/or accessories. They are minimally tested to meet only the most basic requirements of functionality. Used assets therefore may not be in optimal working condition and may require additional maintenance and repair.
We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.
Regards,
Cary *. H[redacted]
Corporate Paralegal
Liquidity Services, Inc.

November 25, 2015
 
Dear [redacted],
 
Liquidation.com is in receipt of the response submitted by [redacted]. In his response, [redacted] states that he is dissatisfied with the reply provided by our company to his initial complaint. [redacted] stated he received the full refund but is still denied access to his account.
 
[redacted]’s account was deactivated as the email address and the physical address matched the email and address on [redacted]’s account. Per our terms and conditions, we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to reject any order you place with us. These restrictions may include orders placed by the same user account, the same credit card, and orders that use the same billing and/or shipping address.
In our initial response, we explained that as [redacted]’s account was linked to [redacted]’s account, our disputes department deactivated [redacted]’s account as we only allow one account per household. Also, there is an outstanding nonpayment fee on [redacted]’s account. As such, [redacted]’s account will remain deactivated.
 
We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the
Liquidation.com marketplace.
 
Regards,
Amanda O[redacted]
Compliance Associate
Liquidity Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

March 23, 2015Mr. [redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC  20005-3404RE:  Mr. [redacted], ID# [redacted]Dear Mr. [redacted],Please accept this response to the complaint filed by Mr. [redacted] with the Better...

Business Bureau.  Mr. [redacted] described concerns he had as a buyer on our website, stating that Liquidity Services, Inc. was in violation of buyer’s purchase agreement for transaction ID [redacted].  Mr. [redacted] believes that our company is in breach of this contract because he disagrees with the application of our company policies.Mr. [redacted] was the winning bidder of an auction for a lot of 13 home improvement tools in Returns condition purchased via Liquidation.com.  After placing his bid, he conducted some further research on the individual auction items and determined that the retail prices advertised by the seller did not match his findings.  Mr. [redacted] then attempted to contact Liquidation.com to cancel his bid prior to the close of the auction; however, the bid remained in force with no response from customer service. As described in the User Agreement that Mr. [redacted] agreed to follow when he registered for our website, a bid is a binding offer.  This was further underlined in the auction advertising which states, “Attention: By bidding, you are entering into a legally binding contract to purchase this lot if you are the winning bidder.”  Finally, Mr. [redacted] had the opportunity to research the auction items prior to placing his bid.  He could have modified or withheld his bid if he was uncomfortable with the auction.  Therefore, customer service had no obligation to remove his legitimate bid from consideration.We regret that Mr. [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Cary C. H[redacted]Corporate ParalegalLiquidity Services, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: Where did this person get their information. This is typical cover up response. I will clarify for this [redacted]. I did check the shipping rates on both auctions and found the shipping cost to extremely high for such a small shipment. This is when I went further into researching the shipping possibilities of combining the shipment for items purchased from the same seller in the same location.  knew this before bidding, hence the reason for the phone call to customer service where I was told twice it would be combined. It wasn't. I was instead told on a third phone call it would not be combined. Then I received an email from Liquidation.com stating that I better pay for the auction or I would be charged a 200.00 cancellation fee. So I had no choice but to pay for the auction. After paying for them transportation informed me that they now cannot combine shipment. This company is the worst I've ever seen. I will never do business with them again. In fact I had another purchase that was not what they advertised, the seller took care of it before I even heard from these guys.See emails below.
Auction Purchase
[redacted] <[redacted]>
Jun 11
to melissa.gierin., publicrelations, sultana.ali
To Whom it may concern:
I have been waiting for customer support to combine shipping for two auctions from the same seller, Trans# [redacted] and # [redacted], per your web site and per the 2 separate phone conversations.  Today I receive an email saying that I would be charged a $200.00 cancellation fee if they are not paid for. I want to pay for these, but they have not been combined for shipping as I was told. I am new to Liquidation.com and have completed one purchase and was planning on using Liquidation.com as a source for product, however, my buying experience has been very poor. I would appreciate it if you could assist with this matter.
[redacted]###-###-####
 
Payment Past Due for Transaction ID [redacted]
Inbox
x
[email protected]
Jun 11
to me
Dear [redacted],Your payment for 50 pc. / Wholesale Lot (Credit Card Knife) with Retail Package and box is past due. This auction was invoiced 2 days ago. Please remit payment as soon as possible to avoid a cancellation fee of $200.00.  Thank you.[redacted]Transaction Detail[redacted]Transaction ID: [redacted]Total Auction Amount: 100.00 USDBuyer's Premium: 0.05 USDShipping quote: 40.25 USDSales Tax: 8.77 USDTotal Amount Due: 149.07 USD[redacted] Instructions for Domestic First Time Buyer[redacted]Credit CardIn order to submit payment by credit card, log into My Account and follow the instructions provided at: http://www.liquidation.com/account/main[redacted]In order to submit payment by [redacted], log into My Account and follow the instructions provided at: http://www.liquidation.com/account/mainWire TransferPlease provide your bank with the information listed below in order to transfer funds directly to the bank account specified ([redacted]). Please remember to include your transaction ID# in the wire.  Once the funds have been sent, we require that a confirmation be faxed to ###-###-####.        Name of Bank: [redacted]        Bank Address: [redacted]        Name of Account & Beneficiary: Liquidity Services, Inc.        ABA (Routing) number: [redacted]        Account number: [redacted]        Reference: TransactionPlease remember that it is Liquidation.com's policy to allow first-time buyers to have no more than two outstanding transactions requiring payment at one time.[redacted] General Information [redacted]View your invoice:[redacted]Monitor transaction status:Visit My Account - at https://www.liquidation.com/account/mainQuestions? Please contact our Customer Support Department via email at [email protected], or toll free at ###-###-####, Monday-Friday, 9:00am to 6:00 pm EST.Sincerely,Customer Support DepartmentLiquidity Services, Inc.Asset Recovery Divisionhttp://www.liquidation.com1920 L Street, NW 6th FloorWashington, DC 20036Phone: ###-###-####
 
Payment Past Due for Transaction ID [redacted]
Inbox
x
[email protected]
Jun 11
to me
Dear [redacted],Your payment for 100 pc / Lot (Credit Card Knife) Thin Folding Wallet Size, Great Gifts is past due. This auction was invoiced 2 days ago. Please remit payment as soon as possible to avoid a cancellation fee of $200.00.  Thank you.[redacted]Transaction Detail[redacted]Transaction ID: [redacted]Total Auction Amount: 100.00 USDBuyer's Premium: 0.05 USDShipping quote: 40.25 USDSales Tax: 8.77 USDTotal Amount Due: 149.07 USD[redacted] Instructions for Domestic First Time Buyer[redacted]Credit CardIn order to submit payment by credit card, log into My Account and follow the instructions provided at: http://www.liquidation.com/account/main[redacted]In order to submit payment by [redacted], log into My Account and follow the instructions provided at: http://www.liquidation.com/account/mainWire TransferPlease provide your bank with the information listed below in order to transfer funds directly to the bank account specified ([redacted]). Please remember to include your transaction ID# in the wire.  Once the funds have been sent, we require that a confirmation be faxed to ###-###-####.        Name of Bank: [redacted]        Bank Address: 103 West 33rd St, New York, NY 10001        Name of Account & Beneficiary: Liquidity Services, Inc.        ABA (Routing) number: [redacted]        Account number: [redacted]        Reference: TransactionPlease remember that it is Liquidation.com's policy to allow first-time buyers to have no more than two outstanding transactions requiring payment at one time.[redacted] General Information [redacted]View your invoice:[redacted]Monitor transaction status:Visit My Account - at https://www.liquidation.com/account/mainQuestions? Please contact our Customer Support Department via email at [email protected], or toll free at ###-###-####, Monday-Friday, 9:00am to 6:00 pm EST.Sincerely,Customer Support DepartmentLiquidity Services, Inc.Asset Recovery Divisionhttp://www.liquidation.com1920 L Street, NW 6th FloorWashington, DC 20036Phone: ###-###-####
 
Request for consolidation TID [redacted]
Inbox
x
Transportation Department [email protected] via [redacted] 
Jun 13
to me
Unfortunately, since the transactions have been paid fro we can not consolidate. We apologize for the inconvenience. Sincerely, Customer Support
:::[redacted] <[redacted]>
Jun 13
to Transportation
How convenient. Ii was threatened with a cancellation and a fee of $200.00 if I did not pay within 48 hours, but you guys took 5 days to address this after you told me you would consolidate it. I have filed a complaint with the Revdex.com already. You guys are a terrible company to do business with. Believe me when I say, I will blog, email, call, write, and any other type of means in spreading the word on how bad you conduct business.
Transportation Department
We apologize for the inconvenience. If you would have given us a call before ...
Jun 13
[redacted] <[redacted]>
Jun 13
to Transportation
You have to be kidding me. I did call, 4 times. I was told it would be handled the first two times, the 3rd time I was told a supervisor would call me and no one called. then got a notice to pay for the items or I would be charged $200.00 to cancel each transaction. I was hung up on the 4th time. I even called the CEO and still haven't heard back from him. You guys [redacted].
Transportation Department via [redacted] 
Jun 13
to me
We do apologize for the inconvenience. Once the transactions are paid for we are unable to consolidate. At this time we are unable to further assist you. Sincerely, Customer Support
:::[redacted]
Click here to Reply or Forward
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I've rejected the response due to error in dates, see attachment, I filed my dispute and received a confirmation email on the 20th of May, this places you at 11 days. Im fairly certain that I wouldn't have received a response outside the Revdex.com contacting Liquidation.com. Shortly after receiving the initial response from the Revdex.com, I received a response from Liquidation.com. Also I have followed all the procedures for returning the previously mentioned merchandise, per the guidelines given by Liquidation.com, using there tracking slip. I've also attached the tracking information from this return, please notice that the information given by Liquidation.com wasn't correct, causing the package to be delayed an additional day, delaying the overall return process. It has now, even with the additional day, been over two business days, ample time for merchandises inspection, however I haven't received an update or anything yet. This is very discouraging to say the least. 
Regards,
[redacted]

Spoke with Mr. [redacted], he said that he has not received his check.

April 29, 2016Dear Mr. [redacted]Liquidation.com is in receipt of the response submitted by Mr. [redacted].  In his response, Mr. [redacted] states that he remains dissatisfied with the reply provided by our company to his initial complaint.  Mr. [redacted] indicates that Liquidity Services is fully aware that the neckties were not in shelf pulls condition, and that only 2 of the ties out of 200 had price tags.As per our previous reply to Mr. [redacted], in the last paragraph, we are willing to review any additional evidence that would further substantiate there is a legitimate claim of inaccurate or incorrect merchandise in the delivered transaction ID [redacted].Please note the auction was listed using shelf pulls as the condition, which does not carry a guarantee that all products will have price tags on them.  Shelf pulls condition as defined on our website is the following; Shelf pulls were previously available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns, and have been exposed to appreciable customer contact. In addition, since most of these items are sent through a reverse supply chain (e.g. from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, Shelf Pulls may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.Additionally, Section 12 from the Terms and Conditions addresses the need for buyers to inspect assets on delivery and qualifies the need to file a claim for incorrect and inaccurate descriptions.  An excerpt from Section 12 of the Terms and Conditions is posted below as a reference:Claims for Incorrect or Inaccurate Description Where Inspection Not Permitted; Returns Process. In limited circumstances, our sellers only permit inspection on buyer's receipt of the Assets after their shipment. For example, this may occur in a drop-ship arrangement where there is no inspection permitted by the seller and the seller or Liquidity Services coordinate shipping of the Assets directly to the buyer. In such circumstances, buyer must make a claim for any incorrect or inaccurate Listing description of the Assets within three (3) Business Days after delivery of the Assets to buyer. Thereafter, a buyer's right to make a claim expires. Buyer's right expires regardless of whether buyer actually conducts an inspection of the Assets.Liquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyers. We regret that Mr. [redacted] continues to be dissatisfied with the auction services provided by Liquidation.com, however, we stand behind the decision to deny these disputes based on the evidence provided and feel the matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.  We are well outside the normal window for investigating post-transactional claims, but as a courtesy if Mr. [redacted] has additional evidence that he feels would substantiate a claim on the neckties, we will review it.  Mr. [redacted] can submit that information to us at [redacted].We wish to thank you for allowing Liquidation.com a chance to address Mr. [redacted]’s claim. Regards,Darren M[redacted]Sr. Manager, Customer SupportLiquidity Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:The solution was satisfactory in the end. I eventually received an almost completely working unit and decided to keep it because I just couldn't deal with support anymore.  The problem was that it took multiple shipouts (4) and 4 months of waiting which is unacceptable.
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:1. The Items received were NOT return items, but Garbage that appears to be pulled from the dumpster, these items were not from users who return an item, BUT it appears that the seller sent me these items that were found elsewhere and sold to unsuspected buyers in the faith they were getting legitimate items in at least acceptable condition. If I had known that the items were not shelf pulls (Returns) I would not have proceeded with the bid after the review of these items. The seller purposely posted tiny images of these said items to mask the REAL condition of the damaged goods.
2. Upon filing a Credit Card claim; Liquidation.com IMMEDIATELY closed my account and told me the only way to re-open my account is to drop the Credit Card claim. 
As a buyer I have the right to complain. This is not a 3rd world Country, it's the United States; and they are in Violation of freedom of speech.
With that said. I will file a legal suite if needs be.
That is the violation on THEIR part. 
I REFUSE their claim and I DEMAND an IMMEDIATE and stately resolution.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Liquidation.com clearly states in there response there policy and that "returns" cover a range of products, which leaves much room for deception. They claim I can review sellers or buyers feedback but that does not give much information, because these resources didn't tell me that the seller sold broken/unusable items. Liquidation.com also failed to point out that after the brief explanation of "Returns" they tell you to see manifest for more in formation on product's codition. To conclude this is there stated policy, and no where in it does it state that I could receive unusable (ie. a metal economic friendly water bottle with the top broken off rendering it unfixable by anyone but the original manufacturer). So unless they include in there explanation of Returns that you could receive garbage/unusable (items unrepairable) I think they are deceiving customers.
Upon further investigation I found out that this particular auction was fulfilled by liquidation.com, so they had eyes on the products and were possibly aware of the physical condition of the items.
 Our disputes team reviewed [redacted]’s claim and concluded that the claim could not be honored because the merchandise was properly identified, falling within the broad definition of Returns, given on the auction listing as follows:Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of Returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
Regards,
[redacted]

October 15, 2014
[redacted]
Revdex.com
1411 K Street, NW, 10th Floor
Washington, DC 20005-3404
RE: [redacted] ID# [redacted]
Dear [redacted],
Please accept this response to the complaint filed by [redacted]...

[redacted] with the Revdex.com. [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Inc. were in violation of a buyer’s purchase agreement for transaction ID [redacted] believes that our company is in breach of this contract because he did not receive the items he purchased.
[redacted] was the winning bidder of an auction for a lot of 20 new [redacted] headphones purchased via Liquidation.com. On October 6, he filed a dispute with our Customer Service Department asserting that his shipment was missing units and that the items received were grossly misrepresented by the seller in the auction listing. He said that he only received 10 of 20 units purchased. Also, the headphones he received that had been explicitly advertised as New condition were not new but refurbished merchandise. Further, the shipping cost did not correspond to the weight, manner and timing of the delivery. Therefore, [redacted] requested a full refund and provided photo support for his claim.
Our disputes team reviewed [redacted]’s claim and concluded that it would be honored with a full refund upon return of the merchandise to the seller. The lot was listed improperly by the seller. Return shipping labels were sent to [redacted] on October 11. We will process the refund to [redacted]’s account once we confirm that the return has been received by the seller.
We apologize for any inconvenience experienced by [redacted] and will consider the matter closed following the upcoming refund payment.
Regards,
Cary *. H[redacted]
Corporate Paralegal
Liquidity Services, Inc.

April 3, 2015[redacted]Revdex.com1411 K Street, NW, 10th FloorWashington, DC  20005-3404RE:  [redacted], ID# [redacted]Dear [redacted],We have been unable to recover any transaction records relating to the complaint filed by [redacted] with the Better Business...

Bureau.  There are five (5) usernames with the last name [redacted] registered on Liquidation.com and none of them have a single transaction completed.  In order to respond to the complaint, we will need to retrieve additional information from [redacted].Please ask **. [redacted] to provide the name of the website where she made her purchase, and any of the following that she can include:  her registered Username, the Transaction ID number, the Auction ID number, the date of the transactions, etc.After we have the information we need to proceed, we would be happy to respond to [redacted]’s complaint.  Thank you.Regards,Cary *. H[redacted]Corporate ParalegalLiquidity Services, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
THEY did NOTHING to resolve this matter.  I had to take matters into my own hand and contact my credit card co to handle this for me.  liquidation.com is a scam co that did NOT mix up the jeans and shorted me, instead did a bait and switch.  They should be dealt with so other consumers are not frauded out of their money as I ALMOST was.F- to this company.
Regards,
[redacted]

November 13, 2015
 
Please accept this...

response to the complaint filed by [redacted] with the Revdex.com. [redacted] described concerns he had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID [redacted]. [redacted] believes that our company is in breach of this contract because he has not received a refund for the items he bid on.[redacted] bid on an auction for one lot of Cushions & [redacted] recliner items on Liquidation.com on September 30th. On October 6th, he filed a dispute with our Customer Relations Department asserting that the shipment he received did not belong to him. Our customer relations department stated they would arrange the pickup with [redacted] and refund [redacted].
On October 29th a refund was processed for [redacted] but it was in a pending status, it was released on November 4th and a refund in the amount of $225.71 was issued to [redacted]’s [redacted] account.
One of our customer relations supervisors has contacted [redacted] on November 12th and it was determined that he stated he received a bill in the mail from [redacted] for $95.00, however, this is not for the return of the shipment as it was paid through Liquidation.com. Our supervisor has stated that [redacted] has been refunded in full and requested that he send in the bill from [redacted] so that she can figure out what the charge is and get it resolved.
We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.
 
Regards,
Amanda O[redacted]
Compliance Associate
Liquidity Services

March 20, 2014
[redacted]
Revdex.com
1411 K Street, NW, 10th Floor
Washington, DC 20005-3404
RE: [redacted], ID# [redacted]
Dear [redacted],
Liquidation.com is in receipt of the response submitted by [redacted]. In his response, [redacted] states that he is dissatisfied with the reply provided by our company to his initial complaint.
[redacted] claimed that the items he purchased from Liquidation.com arrived in a condition other than advertised in the auction listing. He provided photos in support of his claim. Our disputes team reviewed his dispute and found that his evidence did not support his claims that the merchandise he received was not in Shelf Pulls condition.
Items that are designated as Shelf Pulls have received increased handling as the original retailer has tried multiple attempts to move the product. Items such as these are sometimes placed in large bins for customers to dig through. Once these types of items are finally pulled from the sales floor, they are then usually sent to a central or regional warehouse for processing. In transit, they are not often packed with care and may incur additional cosmetic damages to the packaging. Upon arrival at the warehouse, each case could be opened to confirm that the game CD is still intact and not broken or removed. There are thousands of Shelf Pull items that would be processed through a warehouse so if a game manual fell out occasionally, it would not be unexpected as the crew must inspect and sort very quickly. So the fact that the games were opened does not in itself disqualify them as Shelf Pulls merchandise. [redacted] assumed that these items would not have been opened, but that does not correspond to our definition of Shelf Pulls which states that the packaging can differ substantially (i.e. being opened).
Further, the “Not for Resale” stickers could have been placed on the top game unit of a stack of games that had been removed from the sales floor and set aside in a back room prior to shipment to a warehouse for liquidation. The stickers would merely indicate to other shifts of workers that any underlying items should not be put back out onto the sales floor. Our definition also mentions that stickers may have been placed on the product. 
We regret that [redacted] remains unsatisfied with our response; however, we cannot reject a legitimate sale of Shelf Pulls merchandise due to customer expectations when liquidated lots undergo excessive handling as a matter of regularity. Therefore, we stand by our decision to deny the dispute based on the evidence provided.
Regards,
[redacted]
Corporate Paralegal
Liquidity Services, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]