From: Tracey W*** Date: Wed, Sep 7, at 8:PMSubject: ID ***To: ***@cleveland.Revdex.com.orgCc: *** and ***,Please accept our deepest apologies for the situation that occurred at our Clifton Liquid Planet.The prices have been changed in
our POS to reflect $once this was brought to our attention, that is why the signs remain upIt was an oversight at the POSWe had an increase in our pitas and most were effected but not allThe POS needed to be manually adjusted back to the $Our staff should have offered the refund of the $1. Our apologies if was not taken care of that nightWe are happy to send $to your address in the form of a check. It will be sent to *** *** *** *** ** ***
We will also be sending a gift card for $for you to use in the future at your convenienceWe know your next experience will be a good one should you allow us that opportunity. We strive to give our customers a healthy product in a quick and efficient manner. We realize this situation fell below those expectations however the majority of our customers experiences are positive and we look to continue to provide great customer service.We do not post our prices on the menu board for our smoothies or any product. Every take out menu has our prices on them as well as menus we have at the counter that are lamented for our customers that choose to eat in and are curious of the prices. We apologize that not publishing the prices on our board doesn't make sense to you. It is a major change on large menus when ingredients, names or prices change so we minimize what we put up.Again, our sincere apologies and the refund and gift card will be in the mail by tomorrow Thursday 9/8/16.Tracey LW***330-620-2794"A better way to eat"www.liquid-planet.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
From: Tracey W*** Date: Wed, Sep 7, at 8:PMSubject: ID ***To: ***@cleveland.Revdex.com.orgCc: *** and ***,Please accept our deepest apologies for the situation that occurred at our Clifton Liquid Planet.The prices have been changed in
our POS to reflect $once this was brought to our attention, that is why the signs remain upIt was an oversight at the POSWe had an increase in our pitas and most were effected but not allThe POS needed to be manually adjusted back to the $Our staff should have offered the refund of the $1. Our apologies if was not taken care of that nightWe are happy to send $to your address in the form of a check. It will be sent to *** *** *** *** ** ***
We will also be sending a gift card for $for you to use in the future at your convenienceWe know your next experience will be a good one should you allow us that opportunity. We strive to give our customers a healthy product in a quick and efficient manner. We realize this situation fell below those expectations however the majority of our customers experiences are positive and we look to continue to provide great customer service.We do not post our prices on the menu board for our smoothies or any product. Every take out menu has our prices on them as well as menus we have at the counter that are lamented for our customers that choose to eat in and are curious of the prices. We apologize that not publishing the prices on our board doesn't make sense to you. It is a major change on large menus when ingredients, names or prices change so we minimize what we put up.Again, our sincere apologies and the refund and gift card will be in the mail by tomorrow Thursday 9/8/16.Tracey LW***330-620-2794"A better way to eat"www.liquid-planet.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***